Netflix Offers Ex-Customer Disappearing Free Trial

Netflix Offers Ex-Customer Disappearing Free Trial

Dana used to be a Netflix subscriber, and they want her back. To entice her back, they sent her an e-mail offering a free trial. She decided to try it out…but Netflix wouldn’t let her. Because, according to their system, she is an existing Netflix customer. Who received an email addressing her as a former customer. [More]

iReel.com Offers Free Trial, Downloads Your Money Instead

iReel.com Offers Free Trial, Downloads Your Money Instead

iReel.com seems like a pretty neat and reasonably priced service, which allows you to harness the power of the interweb to beam recently released movies directly to your home computing device. However, two Consumerist readers have contacted us about the company, and their misleading or just plain dishonest “free trial” billing practices.

Best Buy Attorney Admits To Falsifying Emails In Racketeering Case

Best Buy Attorney Admits To Falsifying Emails In Racketeering Case

The racketeering case against Best Buy and Microsoft has taken an ugly turn. An attorney for Best Buy has admitted to altering emails that were to be used as evidence in the case. If you’re new to this class action lawsuit, Microsoft is accused of paying Best Buy to collect and use customer’s credit card information without their permission, signing them up for “free trials” of MSN that they didn’t want and or weren’t aware existed. When the free trial period was up, MSN began to bill them without their knowledge or consent. A former Best Buy employee wrote in to confess to pulling this sort of scheme on customers, if you’re looking for more detail on how it all worked.