Comcast has been fined $12,000 for having crappy customer service by Montgomery County, Maryland..
Local Government Powerless Against Comcast, Tells Residents To Switch To Satellite
By March 29, 2007
“We’re between a rock and a hard place,” Gregor said. “We could drop the franchise, but then a lot of people won’t have television.”
Good Things We Found In The Quiznos Manual
By March 19, 2007
We’ve been harshing on the Quiznos manual in our possession, but there’s actually some good stuff in there about customer service.
Did Quiznos Even Read Book Included In Their Training Kit?
By March 14, 2007
We have to wonder whether it’s a cruel joke or if anyone at Quiznos actually read McDonald’s: Behind The Arches, a book they include in their Quiznos University Training Kit.
Quiznos Manual: An Answer For Everything
By March 13, 2007
Browsing through the Quiznos operation manual last night, it was interesting, though not surprising, to see codified instructions for every possible employee action. [More]
How Walt Disney Invented America
By March 11, 2007
There’s an excellent piece in the March National Geographic that explores how Walt Disney’s vision of Orlando set the mold for the exurbs (“A region lying beyond the suburbs of a city, especially one inhabited principally by wealthy people”) proliferating across America.
How A Quiznos Owner Shot Himself 3 Times In The Chest
By March 11, 2007
In a post Friday, we mentioned a recent NYT article about Quiznos franchise owners suing the parent company for oppressive business practices. The piece mentioned Bhupinder Baber, a franchise owner who sued the company for opening new location too close to his own and Quiznos responded by terminating his franchises. [More]
The One H&R Block That Doesn’t Suck
By April 19, 2006
Yes, Virginia, there is one good H&R Block store out there.
