Petland Uses Puppy Mills

Petland Uses Puppy Mills

After an eight-month investigation, the Humane Society of the United States accused Petland, the national pet store chain, of selling dogs bred under appalling conditions at puppy mills around the country.

Meet The Coupon-Throwing Papa John's Owner From Hell

Meet The Coupon-Throwing Papa John's Owner From Hell

Papa John’s wouldn’t let reader Adi redeem her coupon for a $9.99 extra-large pizza online, so she trekked over to the nearest store in Weymouth, Massachusetts, where she met the franchise owner from hell. The owner insisted that the coupon didn’t apply to online orders, so Adi asked to cancel her online order and re-order her pizza in person to get the discount. This prompted the owner to angrily throw the coupon at Adi, before throwing away her ready-made pizza. And was just the start of the fun…

We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights

We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights

New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators’ most hated practices.

Coffee Shop Installs Fake Security Camera In Bathroom

Coffee Shop Installs Fake Security Camera In Bathroom

A coffee shop in Montreal has removed a “dud” security camera from its bathroom after news of it hit the local papers. Corporate headquarters asked the franchise owner to take it down, and apologized/avoided blame in a press release that said they were “not consulted in advance.” The franchise owner had installed it as a sort of junkie scarecrow, to frighten away heroin users who were leaving dirty needles in the bathroom stall.

Comcast Fined $12,000 For Having Crappy Customer Service

Comcast Fined $12,000 For Having Crappy Customer Service

Comcast has been fined $12,000 for having crappy customer service by Montgomery County, Maryland..

Local Franchise Authorities Keep Cable Operators In Line

Cable companies must constantly prove their worth to local franchise authorities. The authorities grant the cable providers permission to operate, and can whip them into action for failing to meet basic customer service standards, as reader Darren shows.

Local Government Powerless Against Comcast, Tells Residents To Switch To Satellite

Local Government Powerless Against Comcast, Tells Residents To Switch To Satellite

“We’re between a rock and a hard place,” Gregor said. “We could drop the franchise, but then a lot of people won’t have television.”

Good Things We Found In The Quiznos Manual

Good Things We Found In The Quiznos Manual

We’ve been harshing on the Quiznos manual in our possession, but there’s actually some good stuff in there about customer service.

Did Quiznos Even Read Book Included In Their Training Kit?

We have to wonder whether it’s a cruel joke or if anyone at Quiznos actually read McDonald’s: Behind The Arches, a book they include in their Quiznos University Training Kit.

Worker Kept Quiznos Running Store After Owners Abandoned It

Ben writes:

Quiznos Manual: An Answer For Everything

Quiznos Manual: An Answer For Everything

Browsing through the Quiznos operation manual last night, it was interesting, though not surprising, to see codified instructions for every possible employee action. [More]

How Walt Disney Invented America

How Walt Disney Invented America

There’s an excellent piece in the March National Geographic that explores how Walt Disney’s vision of Orlando set the mold for the exurbs (“A region lying beyond the suburbs of a city, especially one inhabited principally by wealthy people”) proliferating across America.

How A Quiznos Owner Shot Himself 3 Times In The Chest

How A Quiznos Owner Shot Himself 3 Times In The Chest

In a post Friday, we mentioned a recent NYT article about Quiznos franchise owners suing the parent company for oppressive business practices. The piece mentioned Bhupinder Baber, a franchise owner who sued the company for opening new location too close to his own and Quiznos responded by terminating his franchises. [More]

We Have A Quiznos University Training Kit

We Have A Quiznos University Training Kit

Hurrah, our Quiznos University Training Kit arrived. Reader Chris H. found the box abandoned in the office where he works and after Quiznos shut down his eBay auction, he thought we could have some fun with it.

The One H&R Block That Doesn’t Suck

The One H&R Block That Doesn’t Suck

Yes, Virginia, there is one good H&R Block store out there.