During the last few years and under new ownership, Burger King has changed its business model slightly. The company once owned some restaurants as well as franchising its brand, but now has mostly left the restaurant-running business. Instead, they extract franchise royalties and send “field coaches” to look over the literal and metaphorical shoulders of their franchisees. [More]
Franchising is the business model behind the massive homogenization of the American foodscape. A local entrepreneur licenses a larger brand, often buying supplies and other necessities for running a restaurant as well. This has worked very well for many fast food and quick-serve chains, so why isn’t popular burrito eatery Chipotle interested in opening franchises? [More]
When that Quiznos sandwich shop you always drove by but never visited closed, you probably didn’t even notice. Or maybe you were a little bit disappointed during your last trip to the mall when you found out the Cold Stone Creamery had shuttered. But what you probably didn’t know is that those failed franchises have left taxpayers on the hook for $72.5 million over the last decade. [More]
Want carrots on your Subway sandwich? How about parmesan oregano bread, sliced avocados, or blue cheese sauce? Not all Subway topping offerings are mandatory, and some offerings vary by region or even from franchisee to franchisee. Over at Brand Eating, here’s a guide to breads and toppings that you just might find at your local Subway. Or might not. [Brand Eating]
No one expects four-star service at a fast-food joint, but at the same time you expect service to be, well, fast. And somewhat competent. McDonald’s currently faces falling sales, and 20% of the complaints they receive are about customer service. Customers complain about “chaotic” service and “unprofessional” employees. Logical conclusion: time to work on their customer service. The chain is overhauling their ordering system in an attempt to make fewer mistakes and speed things along. Will it work? Maybe. [More]
Reader M. is currently (under-) employed at a Subway franchise. M. has a college degree, and is bright enough to be able to see the economic indicators that show they’ll still be working at Subway for a while yet. Fortunately, we like to give employees a soapbox to educate the public about the things we might not understand about their jobs. That way, Consumerist readers are less likely to act like entitled jerks, treat front-line employees better, and the world is a happier place. In theory. [More]
Fast-food restaurant promotions exist to get customers in the door and to keep them coming back. When Steve and his wife showed up at their regular Burger King for a tasty dinner of Whoppers, they brought along a coupon they had printed from Burger King’s website. It turned out that their local franchise couldn’t accept that coupon. Okay. They could deal with that. It was when the cashier talked up a different promotion, then explained that the restaurant was actually out of game pieces for that promotion, that Steve became annoyed enough to write to Burger King corporate. [More]
“Torpedoing.” “Toasted.” The food that Quiznos is having trouble selling is full of metaphors for how its business is going. Crunched by the recession, its own policies towards franchise owners, competitors adding toasters, and an “everyday value” strategy that ran counter to its position as a purveyor of premium sandwiches, Quiznos is on the edge of violating its loan terms and could go into default. [More]
Al Yeganeh, the man who inspired Seinfeld’s Soup Nazi character, closed up shop six years ago, but this week he re-opened his business at the same location on 55th Street in NYC under the name “The Original Soup Man.” The company is now a franchise with locations in nine states and Washington, D.C., and unfortunately (for us, but probably not for him) Yeganeh doesn’t actually do any counterwork–he’s just the brand at this point. [More]
Like Quizno’s and KFC before them, Papa John’s went and set up a cute promotion without making sure that all of their franchisees have signed on. Papa John’s founder John Schnatter was reunited with his long-lost 1971 Camaro, and to celebrate, promised free pizza to anyone who drove up to a Papa John’s restaurant in a Camaro. Except, you guessed it, not at all Papa John’s locations.
Mandatory binding arbitration, which corporations use to dodge accountability for their discrimination, negligence, or harassment, is a caricature of justice that offers no protection to consumers or employees. It’s also terrible for small business owners, as one couple found out.
Readers who had problems with the Quiznos million free sub campaign and wrote in to the email address the sandwichery supplied to Consumerist report they’re receiving $5 gift card in the mail along with a letter of apology from the marketing director. One reader reports that on the back of the card it says that a $1 service charge gets applied to it each month you don’t use it. To see what some franchisees are saying are the *real* reasons for the problems, check out the comments section on this post at UnhappyFranchisee. Quiznos’ letter is posted inside.
According to tipster Rich Piotrowski, a former Quiznos franchise owner who won a counter-suit against the company, the big reason why some Quiznos were being jerks about taking the free sandwich coupon is that at first corporate was making the franchises pay for all the sandwiches. (Quiznos mandates franchises buy all their ingredients from HQ, often at above-market rates…). Then it looks like they decided to reimburse up to 400 coupons, then bumped that up to 700 to meet the demand, and now they’re going to reimburse all coupons. Don’t give away free stuff in these times unless you’re ready for an onslaught of interest, at the outset. Corporate seems to have realized this and contacted us to say that if you have any problems redeeming coupons you can email firstname.lastname@example.org. Tipster’s comment, and an internal Quiznos memo, inside…