You may have heard that Domino’s Pizza changed its name recently, simply dropping the Pizza, because, you know, it sells more than just circles of sauce and cheese now. To make sure the new name is being used, the company started an initiative asking customers to embarrass stores using the old name and logo by shaming them on social media. [More]
McDonald’s and some of its franchisees retaliated against workers who participated in protests and other demonstrations over hours and working conditions, the National Labor Relations Board said today, in announcing several complaints it filed accusing the fast-food chain of violating workers’ rights with “discriminatory discipline.” [More]
During the last few years and under new ownership, Burger King has changed its business model slightly. The company once owned some restaurants as well as franchising its brand, but now has mostly left the restaurant-running business. Instead, they extract franchise royalties and send “field coaches” to look over the literal and metaphorical shoulders of their franchisees. [More]
When a worker at a fast food franchise acts like an a-hole, it’s obviously his boss’s immediate responsibility to investigate and discipline that employee if necessary. But does the corporate office share any liability when things go wrong at the franchisee level? What about when people from company HQ are involved in the decision of whether or not to dismiss an employee? According to California’s highest court, the buck stops at the franchisee’s door. [More]
A few weeks ago, we shared with you a Bloomberg Businessweek cover story about fast-food chain Burger King, its young leadership, and its effort to change a lot of things about the fast-food brand business model. When the chain shed most of its corporate-owned stores in the U.S. in 2012, existing franchisees like publicly traded Carrols took on those restaurants. Its sales are down, Carrols wants investors to know, because Burger King cut back on local ad reimbursements to his loyal subjects. [More]
After an eight-month investigation, the Humane Society of the United States accused Petland, the national pet store chain, of selling dogs bred under appalling conditions at puppy mills around the country.
If your favorite Dunkin’ Donuts shop is an…