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Faked/Altered Customer Satisfaction Suveys: Marriott

Faked/Altered Customer Satisfaction Suveys: Marriott

By Meg Marco March 9, 2007

(Corporate hotels have little to worry about because if they foul up, Marriott will just send in a glut of extra labor to fix the problem.) So how to keep labor costs way down and keep the scores way up? Easy.

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