United Airlines Truly Values Your Business, (CUSTOMER NAME)

United Airlines Truly Values Your Business, (CUSTOMER NAME)

No one is going to pretend that mail merge doesn’t exist. There are no longer secretaries with their fingers poised over typewriter keys who produce every piece of correspondence we receive in response to a complaint letter. Still, reader Giantreesemar just had to share this letter that he received after complaining about a problem with United Airlines’ website. A form letter went terribly wrong and ended up demonstrating how little United cares about its passengers. Maybe. [More]

PayPal Is Very Sorry About (briefly repeat member's situation)

PayPal Is Very Sorry About (briefly repeat member's situation)

Sure, far be it from me as Consumerist tipline czarina to criticize people for having canned responses to e-mails, and especially for mixing up said canned responses, but this was still too amusing not to share.

Why Won't Krystal Respond To Their Customers?

Why Won't Krystal Respond To Their Customers?

Hey! Krystal! Are you there?! Reader Josh sent two letter complaining about his local burger franchise and hasn’t heard a peep in response. Not even “we’re taking it seriously” or “your opinion is important to us.” Nothing!

Sony's Email Customer Service Is Extremely Unhelpful

Sony's Email Customer Service Is Extremely Unhelpful

Reader Dustin had a question about his PS3, so he emailed Sony. Now he’s starting to suspect that they don’t actually read the emails people send…

Sprint Invents New "Concerned Department"

Sprint Invents New "Concerned Department"

It’s good to know Sprint is taking your concern very seriously these days. When Peter tried to get a corporate discount for his company, Sprint told him sure, then told him no because he already had a discount with them. He wrote back and pointed out that he was told the corporate discount would be in addition to the existing one, at which point he received the following helpful email.