NEW YORK, 7:09 AM, SAT JUL 19 | 18 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

form letters

”
customer service

Why Won't Krystal Respond To Their Customers?

Hey! Krystal! Are you there?! Reader Josh sent two letter complaining about his local burger franchise and hasn't heard a peep in response. Not even "we're taking it seriously" or "your opinion is important to us." Nothing! More »

8:30 PM on Sun Jun 29 2008
By Carey
8,596 views, 91 comments

sony

Sony's Email Customer Service Is Extremely Unhelpful

Reader Dustin had a question about his PS3, so he emailed Sony. Now he's starting to suspect that they don't actually read the emails people send... More »

7:08 PM on Thu May 8 2008
By Meg Marco
7,848 views, 35 comments

funny

Sprint Invents New "Concerned Department"

It's good to know Sprint is taking your concern very seriously these days. When Peter tried to get a corporate discount for his company, Sprint told him sure, then told him no because he already had a discount with them. He wrote back and pointed out that he was told the corporate discount would be in addition to the existing one, at which point he received the following helpful email. More »

9:29 AM on Wed Feb 6 2008
By Chris Walters
4,798 views, 32 comments