NHTSA Probes Ford Fiestas Because Car Doors Shouldn’t Magically Open While Driving

NHTSA Probes Ford Fiestas Because Car Doors Shouldn’t Magically Open While Driving

As a general rule of thumb I make sure to never drive with my door open: it’s not safe for me, my passengers or other drivers. But for some 60-odd drivers of Ford Fiestas, closing the door didn’t mean it would actually stay shut, and that issue opened the door (horrible pun) for a National Highway Traffic Safety Administration investigation. [More]

Giving A Ford Dealership Bad Survey Grades Is Basically Tossing Their Employees Out On The Street

Giving A Ford Dealership Bad Survey Grades Is Basically Tossing Their Employees Out On The Street

Customer service surveys at car dealerships must be serious, serious business. That’s the only conclusion I can draw from Bob’s story about being bullied by the Ford dealership where he bought his Fiesta. They called him up to say that if he planned to rate his (unsatisfactory) service experience as anything but satisfactory, he would be hurting the dealership and practically stealing money out of employees’ pockets and yanking food out of their kids’ mouths. If he didn’t say nice things, the service manager insinuated, the dealership might decide not to service his car at all. [More]

Ford Sends $50 Gift Card To Make Up For Delayed Fiesta

Ford Sends $50 Gift Card To Make Up For Delayed Fiesta

Leslie has been waiting for her Ford Fiesta for quite a while now. She’s been patient and not too sad, but was still delighted when the automaker sent her a letter apologizing for the delay, including a $50 Mastercard gift card. “Fifty dollars is no lottery win,” she writes, “but hey, it beats a poke in the eye with a sharp stick any day.” Very wise, Leslie. [More]