Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”

Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”

Have you ever penned a harshly worded e-mail about someone and then panicked for a moment when after you hit “send” out of fear that you may have copied the target of your vitriol on the message? 99.9% of the time, you did not… but when it does happen — and when you represent a major fast food chain — the results make for good Internet. [More]