The zzz-catching TSA guard we posted a picture of on Monday has been put on desk duty pending the results of an internal investigation, after someone forwarded the picture to the TSA. “We recognize that our officers have very demanding jobs that require constant vigilance and hours on their feet,” TSA spokeswoman Ann Davis told the NY Daily News. “But nonetheless, it was completely inappropriate for her to rest in a public area while on her break as opposed to a nearby break room.” [More]
followups
Fight At Delta JFK Among Passengers, Not Directed At Airline?
By 12.30.09
Remember that passenger fight at Delta JFK last week? According to an airport employee who witnessed the fight, it wasn’t passengers venting on airport employees. Rather, the travelers (described as “the entire nation of Haiti”), who, yes, had been waiting for their flight to Haiti for four days, started to “brawl” amongst themselves. When a few TSA employees tried to break it up, “they got thrown around.” [More]
Delta Offers Gold Status To Victims Of Pyschotic American Airlines Stewardess
By 12.14.09
Delta has offered Gold status to anyone who was on the ill-fated American Airlines flight where a stewardess screamed at a first class passenger who had the gall to ask for orange juice, and had him given a written warning by the captain. [More]
AT&T Says Their Rep Doesn't Want To Die
By 11.19.09
AT&T is very concerned that you know the TRUTH about the chat transcript from yesterday’s “AT&T Rep Wants To Die” post that we picked up after hit the front page of Digg. They say the screengrab is “doctored” and “fraudulent.” We say, who cares? It’s a hilarious online pass-around that any normal internet user would takes with a grain of salt. By the time we had picked it up, it was already old news. In any event, they provided us with the REAL conversation between rep Darlene and customer Robert:
Free Muni WiFi Back After MPAA Shut It Down For 1 Download
By 11.18.09
Coshocton, OH has its free muni WiFi back up, less than a week after it was shut down by MPAA actions over a single illegal movie download.
Cash4Gold Hit With Racketeering And Fraud Class Action Lawsuit
By 10.15.09
A class action lawsuit (PDF) was filed against Cash4Gold in California federal court last Friday, accusing the company of a “massive scheme to defraud tens of thousands of consumers throughout the nation,” and racketeering.
Target: No Plans To Remove Bleeding Rock-A-Stacks
By 10.13.09
Target decided to break its rule about not talking to blogs and responded to our inquiry about the Fisher Price Rock A Stack toys with the blue rings that bleed blue dye on those who encounter it. We asked how many complaints has Target received about this defect? Are there any plans to remove the toy it from the shelves? And If a customer has bought the toy and wishes to return or exchange it, is a receipt required? They responded thusly:
Reader Gets 162,000 Vaporized Hilton Points Reinstated
By 10.7.09
Rikki is happy to report that her 162,000 Hilton points that disappeared without notice or warning are reinstated!
Cash4Gold Drops Consumerist From Lawsuit
By 9.25.09
Cash4Gold has dropped Consumerist as a defendant in the lawsuits against ex-employees Michelle Liberis and Vielka Nephew.
AT&T Robocalls Me Again For No Apparent Reason
By 9.25.09
Wow – just got another robocall from AT&T telling me that it was an important message and that I should call them. Either something is wrong with my account that yesterday’s CSR couldn’t figure out, or something is wrong with AT&T. Either way, annoying.
Cash4Gold Threatened Jail If Negative Comments Weren't Removed
By 9.18.09
Ex-Cash4Gold employee Vielka Nephew filed a motion to vacate the default in the company’s lawsuit against her this week, a lawsuit we’re a party to. By getting rid of the default she would then be able to defend herself in the lawsuit and to seek to undo the default injunction which Cash4Gold had obtained against her. One highlight of Nephew’s legal papers is the declaration attached as Exhibit C, in which she says Cash4Gold’s lawyers told her the company would seek jail time for her and Michele Liberis if the statements Liberis posted on the internet about the company — which Cash4Gold alleged to be false and defamatory – were not removed. Here’s what Vielka declared:
Energizer Responds To Weak Rechargeable Battery Claims
By 8.27.09
Energizer responded to Are Energizer Rechargeable “D” Batteries “AAs” In Disguise? by explaining why D size rechargeable batteries are made the way they are:
Comcast Says Lightning Caused Emergency Alert System To Show QVC
By 8.8.09
Remember Jim? His Comcast cable box randomly responded to the emergency alert system (EAS) by tuning in to QVC. According to a source inside Comcast, rogue lightning strikes set off the EAS, even though there wasn’t an emergency. Two things happen when the EAS activates: the cable box switches to a local channel, and Comcast replaces the local programming with an alert. In Jim’s case, the box switched to the emergency channel—which happened to be QVC—but since there wasn’t an emergency, there was no special broadcast. So what can you do next time your cable box independently declares an emergency?
Dealership Video-Responds To Customer's Hidden Camera Expose
By 7.10.09
Mark Hampton has posted a video response to his dealership getting totally snagged by a customer who stashed a hidden camera in his vehicle and caught mechanics doing some dirty deeds.
No Charges In Case Of Utility Freezing 93-Year-Old To Death
By 6.8.09
No charges will be filed in the case of a 93-year old Michigan man who froze to death after the utility company put a malfunctioning electricity limiter on his house.
CircuitCity.com Now Allows Returns From HP, IBM and Toshiba
By 6.3.09
CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.
HP Calls About Pants Burnin' Laptop
By 5.21.09
HP called Consumerist about our inquiry about Jillian’s sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us….
"60 Days Notice Required Before Dying" Landlord Loses Appeal
By 5.21.09
The sun has set for Sun Harbour Apartments in their attempt to steal money from a dead man’s family. Court documents obtained by Consumerist indicated the landlords recently lost their appeal in a case where they tried to charge the estate of the late Arthur Zissenfor the 3 months left on the man’s lease, as well as taking his security deposit. The apartment complex have a 60 days advance notice required before vacating the premises policy and not even a swoosh of The Reaper’s scythe could break it, Sun Harbor believed, erroneously. Inside, the local newscast from when the case first went to court.
