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    • chat transcript

      AT&T Says Their Rep Doesn't Want To Die

      AT&T is very concerned that you know the TRUTH about the chat transcript from yesterday's "AT&T Rep Wants To Die" post that we picked up after hit the front page of Digg. They say the screengrab is "doctored" and "fraudulent." We say, who cares? It's a hilarious online pass-around that any normal internet user would takes with a grain of salt. By the time we had picked it up, it was already old news. In any event, they provided us with the REAL conversation between rep Darlene and customer Robert: More »

      11:15 AM on Thu Nov 19 2009
      By Ben Popken
      27,821 views, 43 comments

      Most discussed andysrc: Awesome. Consumerist posts a faked conversation and says it's cool because while it may not be "true" is sure more »

    • mpaa

      Free Muni WiFi Back After MPAA Shut It Down For 1 Download

      Coshocton, OH has its free muni WiFi back up, less than a week after it was shut down by MPAA actions over a single illegal movie download.

      [Coshocton Tribune] (Thanks to Laurie!) (Photo: tbower)

      10:11 PM on Tue Nov 17 2009
      By Ben Popken
      6,530 views, 48 comments

    • taking it seriously

      Wow, Wendy's Really Does Take It Seriously

      We're always making fun of companies who overuse the phrase "taking it seriously," but it looks like Wendy's isn't playing around. An anonymous tipster found a chicken bone in his Wendy's sandwich, and got taken very seriously when he reported it. More »

      1:46 PM on Tue Nov 17 2009
      By Chris Walters
      20,577 views, 96 comments

      Most discussed shepd: I half expected Dave Thomas to give me a call, just to make sure I was doing all right. I'd be more »

    • gift cards

      Barnes & Noble Says They'll Accept Gift Cards For Ebooks Before Christmas

      Apparently Barnes & Noble meant it when they said that they were looking into the gift card issue for ebook purchases. Currently, B&N gift cards can't be used to buy ebooks, but a new post on one of the company's blogs says that should change by mid-December. More »

      6:23 PM on Mon Nov 16 2009
      By Chris Walters
      2,311 views, 18 comments

      Most discussed csparks: It seems as using credit cards for a lock in protection could pose a security risk. It would be more »

    • follow ups

      Ulta District Manager Apologizes For "No Writing Anything Down" Policy

      Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta. More »

      1:26 PM on Mon Nov 16 2009
      By Chris Walters
      16,689 views, 69 comments

      Most discussed pecan 3.14159265: But Ulta's customer service rep wasn't exactly the fullest lash on the eyelid, if you know what I mean Does Ulta more »

    • fees

      Ally Bank Debits Account Before Customer Verifies That It's Hers

      Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don't rely on that verification process to block any activity in the meantime, though. That's what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank. More »

      10:30 AM on Mon Nov 16 2009
      By Chris Walters
      5,771 views, 44 comments

      Most discussed CompyPaq: In this case I don't see what Ally did wrong. The OP misentered her account number and didn't do anything more »

    • follow-ups

      Best Buy Says Ian Can Keep His Free Xbox

      Last month Best Buy gave Ian a free Xbox 360 due to a snafu while handling his extended warranty. More »

      8:00 AM on Mon Nov 9 2009
      By Phil Villarreal
      8,873 views, 84 comments

    • follow ups

      Capital One Activates Payment Protection Plan Thanks To EECB

      Earlier this week, I posted about a college student who couldn't get Capital One's Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company's executives, they apologized and activated the service. More »

      7:25 PM on Fri Nov 6 2009
      By Chris Walters
      2,748 views, 7 comments

      Most discussed elysse: Interesting they should show up on the Consumerist feed today, I just got a call from CapOne today, it was more »

    • follow ups

      PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened

      Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person's blog. More »

      9:28 AM on Fri Nov 6 2009
      By Chris Walters
      7,753 views, 37 comments

    • follow-ups

      Microsoft Refunds Dog's Purchase, Gives Dog His Own Gamertag

      Good news, Xbox 360 players! If you've got a shopaholic dog who buys Microsoft points as you sleep by chewing on your controller, Microsoft will give you a refund and even get your dog his own profile — at least if the story makes headlines. More »

      8:30 AM on Tue Nov 3 2009
      By Phil Villarreal
      6,421 views, 26 comments

      Most discussed pecan 3.14159265: Did Microsoft refund his money and let him keep the points or did they refund the money, take away the more »

    • follow-ups

      David Spade Justifies His Creepy Chris Farley DirecTV Ad

      It was never in question whether David Spade or Chris Farley's family approved of this disturbing, Tommy Boy-based DirecTV ad, but just to put a fine point on things, Spade has come out to defend his choice in making the ill-advised tribute to his departed pal. More »

      10:20 AM on Wed Oct 28 2009
      By Phil Villarreal
      10,831 views, 93 comments

      Most discussed pecan 3.14159265: I actually have never, ever found Chris Farley that funny. On rare occasions, yes, but for the most part, no. more »

    • the froot loops are no longer health food

      Smart Choices Campaign Goes Bye-Bye

      The not-so-convincing marketing campaign Smart Choices, which tried to frame Froot Loops as part of a healthy breakfast, has been snuffed out, Change.org reports. More »

      10:00 AM on Mon Oct 26 2009
      By Phil Villarreal
      3,815 views, 49 comments

    • follow ups

      Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit

      Even though it most likely wasn't Amazon's fault that Lucas's iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry. More »

      9:15 AM on Thu Oct 22 2009
      By Phil Villarreal
      5,724 views, 37 comments

    • follow-ups

      Browns Fan's Case Against EA Dismissed, Will Probably Be Settled

      It looks like Big Dawg is getting his. More »
    • cash4gold

      Cash4Gold Hit With Racketeering And Fraud Class Action Lawsuit

      A class action lawsuit (PDF) was filed against Cash4Gold in California federal court last Friday, accusing the company of a "massive scheme to defraud tens of thousands of consumers throughout the nation," and racketeering. More »

      1:28 PM on Thu Oct 15 2009
      By Ben Popken
      32,779 views, 79 comments

    • follow-ups

      Three Months Later, Hitachi Finally Makes Good For Busted TV

      Remember Mark, the gentleman who paid $200 to repair a Hitachi TV, only to see it immediately break again? Of course you don't, because we posted his story three months ago. More »

      11:59 AM on Thu Oct 15 2009
      By Phil Villarreal
      3,475 views, 17 comments

    • follow-ups

      Man Twists Amazon's Arm, Gets It To Accept Money It Gave Away

      Joshua had a problem with Amazon. He and his wife bought Kindles, broke one and went for a return/exchange, in which the couple ended up with a new Kindle and $300 of Amazon's money in its account. More »

      10:34 AM on Wed Oct 14 2009
      By Phil Villarreal
      12,101 views, 58 comments

    • rock-a-stack

      Target: No Plans To Remove Bleeding Rock-A-Stacks

      Target decided to break its rule about not talking to blogs and responded to our inquiry about the Fisher Price Rock A Stack toys with the blue rings that bleed blue dye on those who encounter it. We asked how many complaints has Target received about this defect? Are there any plans to remove the toy it from the shelves? And If a customer has bought the toy and wishes to return or exchange it, is a receipt required? They responded thusly: More »

      3:34 PM on Tue Oct 13 2009
      By Ben Popken
      7,901 views, 43 comments

      Most discussed friendlynerd: I remember having these when I was a kid - which I probably inherited from my older cousins, making the more »

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    • 1-18 of 337 for "Followups"

    New York, 5:37 AM
    Sat Nov 21
    27 posts in the last 24 hours

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