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followups
followups
Target Says Info From Demotions Post Tipster Is 'Completely Inaccurate'
(pdxmac)
A Target spokeswoman responded to Michael, the employee who claimed last week that the company is reducing 8,000 full-time employees to part-time. She writes: More »
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Took Matter Into Own Hands After RoboCaller Spoofed Cell
A scammy robocaller had spoofed Rodger's phone number and angry recipients of the calls were calling him incessantly, but now it's over. With AT&T's help, he realized that the autodialer had spoofed his new work number, which was being forwarded to his cellphone. So he disabled the call forwarding, kept his cellphone number, and just had his new work number changed. Victory. More »
ING Apologizes For Screwup, Gets Me New Debit Card
(amanjo)
Responding quickly to Noah's gripe about ING Direct canceling his debit card without his permission, the bank called him and sent him a new debit card. More »
Update On Woman Sent To Jail For Using Gift Cards At Best Buy
(NY1)
Last month, New York City's NY1 news channel produced a news segment on the woman who was arrested for paying with AMEX gift cards at a Best Buy. If you read our earlier post with Ilona's email, you already know most of the basics, but you can see the problematic gift cards and hear Ilona describe the experience in her own words. It turns out that after she was released, she went back to Best Buy for either a refund or the DVD player, but had to leave without either one--she was told she'd have to contact American Express to resolve the problem. More »
UPS Promises To Stop Catapulting Your Packages
UPS has pledged to fix the problem with their drivers lofting Ryan's packages through the air and over the fence to smash on the concrete. After Ryan's complaint went up, UPS contacted Consumerist, and we put them in touch with Ryan. They are also apparently going to work on the whole leaving packages to soak in the rain thing. Hurray. More »
Snoozing TSA Worker Put On Desk Duty
(Photo: Bucky Turco)
The zzz-catching TSA guard we posted a picture of on Monday has been put on desk duty pending the results of an internal investigation, after someone forwarded the picture to the TSA. "We recognize that our officers have very demanding jobs that require constant vigilance and hours on their feet," TSA spokeswoman Ann Davis told the NY Daily News. "But nonetheless, it was completely inappropriate for her to rest in a public area while on her break as opposed to a nearby break room." More »
Macy's Does Accept Cash Returns With Receipt
(Photo: James Callan)
Reader Brian e-mailed with a tip -- verified with a call to a Tucson location -- that Macy's does accept cash refunds with receipts, contradicting what Sandy told us -- that employees told her the department store doesn't give cash for returns under any circumstances. More »
Brian Got His My Coke Rewards Points Back
(Photo: The Searcher)
Brian complained to us last week that Coke had zapped away his My Coke Rewards points while he was on vacation, but Coke has returned the points, thanks to advice from reader Fox Mulder: More »
Verizon Customer's DSL Upgraded, House Still Not On Fire
(Photo: 111 Emergency)
Remember Michael? When he tried to upgrade his Verizon DSL, a customer service rep helpfully told him that 7 mbps was not only unavailable at his address, but it would burn his house down. After this slightly surreal exchange was featured on Consumerist, Michael reports that Verizon's executive customer service got in touch with him and figured out the situation. Guess what? He could get the blazing fast DSL that Verizon had repeatedly refused him. More »
T-Mobile Changes Mind, Lets Family Off The Hook For Stolen Phone Charges
(Photo: PJLewis)
Yesterday I posted about Zeb, a special needs guy whose phone was stolen shortly before Christmas. Between then and when his family found out about the theft and reported it to T-Mobile, the thief had made $6,000 in international calls and texts--and T-Mobile wanted Zeb's family to pay $1,500 of that.
Today I received word from Zeb's dad that T-Mobile has changed its mind and won't hold Zeb or his family responsible for the bogus charges. His email is below. More »
Today I received word from Zeb's dad that T-Mobile has changed its mind and won't hold Zeb or his family responsible for the bogus charges. His email is below. More »
Apple Says They're Investigating Stolen iPhone Claim
(Photo: vauvau)
Alisa, who told us last week that Apple wouldn't help her get back her stolen iPhone, has written to us today with an update.
More »This whole situation has turned out to be a happy story, e-mailing Steve Jobs actually turned out pretty well. I e-mailed him the same day I emailed you, which was the 30th of December, on the 2nd of January I got a phone call from the executive office of Apple.
Best Buy: We Won't Replace Your Broken Netbook, But We Will 'Service' It
(Photo: Ian Muttoo)
UPDATE: Best Buy has replaced the laptop. More »
Target Gives Ellen's Zhu Zhu Pet-Loving Son His Job Back
(Photo: Sarah-Mitt)
Ellen wrote us last week that her son was one of the Target employees fired for buying Zhu Zhu Pets too early but wasn't hired back. More »
Office Depot Offers Refund For Computer Ruined With Glue
Last week, we shared the story of Scott, whose computer was not quite repaired by Office Depot's Product Protection Plan. We're pleased to report that Office Depot got in touch with Scott through Consumerist and has given him a full refund for the computer that hey slathered glue on and mailed back to him. More »
Fight At Delta JFK Among Passengers, Not Directed At Airline?
(Photo: ernop)
Remember that passenger fight at Delta JFK last week? According to an airport employee who witnessed the fight, it wasn't passengers venting on airport employees. Rather, the travelers (described as "the entire nation of Haiti"), who, yes, had been waiting for their flight to Haiti for four days, started to "brawl" amongst themselves. When a few TSA employees tried to break it up, "they got thrown around." More »
Sony Replaces Customer's Broken Reader
(Photo: AZAdam)
Earlier this week, I posted about Kate's bad experience getting her Sony Reader upgraded. She hadn't asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn't work, and a demand from Sony to pay for any repairs.
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again. More »
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again. More »
Allegiant Refunds Vegas Traveler For Hotel Bumping
(Photo: So Cal Metro)
Blogger Krystalatwork complained she was bumped from Harrah's on a Vegas trip and had to stay at Flamingo, then was promised a refund that was slow in coming. More »
Southwest: Here's $150, Forgive Us For Suspecting Your Baby Was 2
(Photo: The Joy Of The Mundane)
Southwest sent out a peace offering to Kris, the woman who was reduced to tears when a Southwest check-in agent stopped her from bringing her 7-month infant onto the plane because she couldn't prove his age. More »
Delta Offers Gold Status To Victims Of Pyschotic American Airlines Stewardess
(Photo: Mzelle Biscotte)
Delta has offered Gold status to anyone who was on the ill-fated American Airlines flight where a stewardess screamed at a first class passenger who had the gall to ask for orange juice, and had him given a written warning by the captain. More »
Wells Fargo Steps Up, Animals Are Safe
(Photo: www.robinryan.ca)
Wells Fargo promised to secure care for the animals left without food and water when a Rhode Island sanctuary for abandoned beasts was foreclosed on. More »
