We have also shared with all of our pharmacy departments that this is an unacceptable practice and should not be repeated. At Sam’s Club we always have the health and welfare of our customers and members in mind with everything we do and we deeply regret that this incident occurred.
Vonage apparently rustled up a map and is now apologizing to customers who were accidentally charged international rates for their domestic calls. Reader J.R., who in April received a $38 bill after Vonage billed a call to Los Angeles as a call to Algeria, sent us the telecom’s apology note…
Adolf Hitler Campbell, an unfortunately named three-year-old for whom ShopRite refused to make a birthday cake, and his sisters JoyceLynn Aryan Nation Campbell and Honszlynn Hinler Jeannie Campbell have been placed in the custody of the state. We hope their new parents give them new names and they finally get some birthday cake.
Some of those pro-consumer credit card rules that we reported on have already disappeared. That’s because our post was based on the preliminary report, but by the final version, three got chucked. Here’s the final tally:
Last Friday we posted that a customer in D.C. was on hold with RCN’s tech support for over 7 hours. (And no, she didn’t sit next to the phone that entire time—she periodically checked in to see whether she’d been disconnected, but always heard the same hold music and message.) We received several comments—one from the Senior Director of Operations at RCN—saying that her call had likely been dropped from the system. But Meredith says someone finally did answer her call. Here’s her story and the RCN Director’s version.
Yesterday we noted that Qwest has done away with their “email us” option on their contact page, and in a comical example of corporate doublespeak they’d printed, “Your questions and concerns are very important to us, however we are no longer able to respond to email.” Today it looks like Qwest has changed that pop-up window to provide a little more information.
XBOX Live member ForceTrainer writes in with an update about his issue with Microsoft. In our last episode, ForceTrainer has been charged $50 for 2 months of a XBOX Live gold membership– the price of a year of service.
Timothy, our hapless eBay seller who kept having problems listing his laptop on the auction site, was contacted by a Real Live Human from eBay the day after we posted his story. “Garrison” apologized for the frustration, and said he’d be making a note on Timothy’s account to keep it from getting shut down by other agents. He also suggested several listing options that were pretty well-covered by our commenters in the original thread.