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Feazel Roofing Responds To Misleading Junk Mail Accusations
Last week, we wrote about a roofing company that had sent out a "Defective Roof Notice" to potential customers. The blogger who received the junk mail thought it was deceptive, and so did we. To make matters worse, he wrote a complaint to the company and was ignored—but a few weeks later a fake "customer review" appeared on his site that was traced back to Feazel. Now the owner of Feazel Roofing has responded and apologized for the junk mail:
More »Obviously, the real message got lost in “sales language” – the piece went way overboard, and I should not have allowed it. Therefore, it was my mistake, and I sincerely apologize.
follow ups
Best Buy Agrees To Hand Over $100 Gift Card That Manager Denied
A few days ago we reported that Cliff didn't receive a $100 gift card when he purchased a PS3 bundle from Best Buy, despite an unpublicized corporate memo that seemed to say otherwise. The manager at Cliff's Best Buy said "You can buy any other PlayStation and you can get the gift card, but not on that one." This didn't match up with what others were reporting, so Cliff sent an email blast to the executive level asking why the offer wasn't honored. Yesterday a Best Buy rep called Cliff and said that they'd be mailing him a $100 gift card. We're impressed the Best Buy resolved this so quickly. More »
follow ups
Best Buy Responds (Partially) To $100 Gift Card Story
When Cliff sent us his story about the denied $100 gift card from Best Buy, he also sent it to over a dozen addresses at Best Buy HQ. A few hours ago we got this email cc'ed to us from a VP of Executive Customer Care:
Hi Cliff, My name is Lisa Smith and I am responsible for Customer Care at Best Buy. I want to apologize to you for what happened in our Pasadena store on Thursday; I completely understand why that was a perplexing a frustrating situation. You had “done your homework” and chosen to give us your business and we disappointed you. I certainly appreciate the efforts you made and also appreciate you taking the time to let us know what happened. Someone from my team will be in touch with you on Monday in effort to make things right. Best Regards, Lisa Smith
Hey Cliff! Let us know what happens.
follow-ups
Another update to the Kieffe & Sons "Sit Down and Shut Up" ad fiasco: The quasi-apology issued by the California Ford dealer on Wednesday was mandated by Ford Headquarters. Kieffe & Sons remains unrepentant, so to speak, and blames the imbroglio on "Blog-lo-dites."
More »
Kieffe & Sons Takes Back Apology For "Sit Down And Shut Up" Ad, Attacks "Blog-Lo-Dites"
Another update to the Kieffe & Sons "Sit Down and Shut Up" ad fiasco: The quasi-apology issued by the California Ford dealer on Wednesday was mandated by Ford Headquarters. Kieffe & Sons remains unrepentant, so to speak, and blames the imbroglio on "Blog-lo-dites."
More »
follow-ups
On Monday, we wrote about Kieffe & Sons, the California Ford Dealership that ran a pointlessly offensive radio ad attacking non-Christians and supporters of secular government. Today, the owner of Kieffe and sons apologized for the ad.
More »
CA Ford Dealership Apologizes For Ad Telling Non-Christians To "Sit Down And Shut Up"
On Monday, we wrote about Kieffe & Sons, the California Ford Dealership that ran a pointlessly offensive radio ad attacking non-Christians and supporters of secular government. Today, the owner of Kieffe and sons apologized for the ad.
More »
follow-ups
Another Hollywood Video Employee Contests Earlier Claims
A second Hollywood Video employee has written in to counter the claims made last week by an anonymous employee—he writes, "It sounds like whoever wrote in initially has a particularly evil district manager who is instituting his own policies," and says that person should "go over his DM and talk to someone at corporate." But for the rest of us, what matters is that "The EW [magazine subscription offer] never went away, they just stopped requiring employees to push it. They're actively promoting it again. There's no 'silence is acceptance' however, and we need to scan your credit card (an additional time) to activate the offer." More »
follow-ups
WaMu Backs Down, Returns The $1500 To Bill's Bank Account
Bill, whose small business checking account had been inappropriately drafted $1500, sent us the following email late last night:
More »After another battle with a branch manager today—who insisted that money couldn't be returned and that I needed to fill out a fraud report—I went over her head. After a heated, uh, discussion, the main downtown Seattle branch put the $1,500 back in my business checking account. The $7 fee was refunded a few hours later.
Some bad PR in Consumerist no doubt helped. Thank you!
customer service
Chrysler Execs To Call New Owners To See How Things Are Going
Chrysler has extracted the DNA of our executive email carpet bomb and used it to create a weird new outreach program: starting next week, 300 Chryslers execs will each call a different recent purchaser of a Chrysler, Dodge, or Jeep vehicle and ask if there are any problems. According to Cars.com's blog Kicking Tires, they'll keep doing this "until Chrysler chairman and chief executive officer Bob Nardelli is satisfied that if his customers have troubles, their problems will be fixed. Nardelli, by the way, is going to make the calls, too." That last sentence—well, really the whole idea—becomes funnier when you know where Nardelli once worked. More »
follow-ups
Comcast Apologizes For $2 Charge, Says It Will Make Sure CSRs Don't Do That Anymore
After we posted yesterday about Ian's surprise $1.99 fee for asking Comcast to stop mailing him junk mail, a Comcast rep contacted Ian and apologized for the confusion, explaining that the fee is real but "it is not for changing marketing preferences." Read his full email after the jump.More »
