good customer service
A few weeks ago, Zach emailed us to say that his Rewards Zone Mastercard hasn't worked properly in the five months he's had it, and no one at Best Buy had been able to help. We pointed him to our
Guide To Fighting Back, and he responded tonight with an update.
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happy endings
Robb spent almost two and half hours with Sprint CSRs trying to find out why his phone had stopped working, and eventually he was told that it had been ported to AT&T, and that it would "take 4-5 days to try and get this number back if at all." Fortunately, he was able to send the following email directly to their executives and got the matter cleared up the next day.
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follow-up
Tom just sent us a follow-up to
yesterday's post, and it's good news:
Score another one for The Consumerist!
This morning I contacted Sears' Executive Customer Service Department. They attempted to contact the store manager on my behalf. I stress "attempted" because they were hung up on too.
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airlines
Cnet is reporting that the creator of the fake NWA boarding pass generator has been freed and all charges dropped due to lack of criminal intent on his part. "They've given me back my passports, my computers, and I'll be getting the rest of my stuff back shortly. Essentially, I'm a free man—with no charges filed," Christopher Soghoian wrote on his blog Tuesday, talking about the investigation by the FBI and the U.S. Attorney's Office for the Southern District of Indiana.
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Consumerist
