GameStop Offers $50 Gift Card To Make Up For Swiping Coupons
From PC Version Of 'Deus Ex'

GameStop Offers $50 Gift Card To Make Up For Swiping Coupons From PC Version Of 'Deus Ex'

Last week, GameStop admitted to telling employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution, then yanked the game from shelves. To make things right with customers who bought the game and didn’t get the coupon, the company is reportedly emailing instructions for picking up a $50 gift card and an offer to buy two used games and get a third for free. [More]

Reports: GameStop Pulls PC Version Of 'Deus Ex' Off Shelves After Controversy

Reports: GameStop Pulls PC Version Of 'Deus Ex' Off Shelves After Controversy

As we reported yesterday, GameStop fessed up to ordering employees to pull coupon codes out of new copies of the PC version of Deus Ex: Human Revolution. The company justified its shady directive by saying the publisher Square Enix didn’t let it know the coupon — for a free version of the game from OnLive, which competes against GameStop’s digital service — would be included. Now GameStop is reportedly yanking the game off shelves. [More]

Cathay Pacific Delays Ad Campaign Due To Photo Scandal

Cathay Pacific Delays Ad Campaign Due To Photo Scandal

There may or may not be such a thing as bad publicity, but there certainly is publicity that can add embarrassing, unintended humor to a planned ad campaign. Such is the fate that befell Hong Kong-based airline Cathay Pacific, which we recently wrote about after photos surfaced showing a flight attendant performing oral sex on a pilot on a company plane. Now the company is grounding an international ad campaign with the slogan “meet the team who go the extra mile.” [More]

CitiFinancial Finally Lets Loan Die, Then Sues You

CitiFinancial Finally Lets Loan Die, Then Sues You

When we last heard from reader Jeff, he was doing battle with CitiFinancial over a loan that refused to die, stuck with a $1 balance that he had been told not to bother paying because the loan was paid in full. Citi then turned around and reported him to credit bureaus as delinquent for not paying the dollar that he had been instructed not to pay. He disputed the ding on his credit report, and heard back from Citi that the debt has been resolved. Then he learned that Citi has filed a judgment against him in Baltimore. For $1. [More]

Microsoft Works To Prevent Indie Game Ratings Manipulation

Microsoft Works To Prevent Indie Game Ratings Manipulation

Seeking to prevent further abuse of its indie games rating system, Microsoft announced it will restrict the ability to rate games to paying Xbox Live Gold members. Previously, anyone could sign up for a Live account and assign ratings to games on the service, and some developers accused users of making up fake accounts to falsely prop up the visibility of certain games while damaging others. [More]

Where Are They Now? The First-Time Homebuyers And The Secret Room Filled With Moldy Garbage

Where Are They Now? The First-Time Homebuyers And The Secret Room Filled With Moldy Garbage

Last June, we shared the story of Jeannine and her husband, who discovered all kinds of exciting surprises in their home after purchasing it. These included a sealed room filled with garbage coated in a fuzzy white mold and a shower literally patched up with duct tape. None of these issues were disclosed by the sellers, or noticed by the inspector that the couple hired. Consumerist readers had 266 comments’ worth of advice for Jeannine and Mr. Jeannine, but we never heard back from them. So where are they now? Things have actually gotten worse. [More]

Verizon Kept Quiet About 911 System Failing During Snowstorm

Verizon Kept Quiet About 911 System Failing During Snowstorm

After Verizon dropped an estimated 10,000 D.C.-area 911 calls during a January snowstorm, the FCC asked the company to find out what went on. The answer was that some key equipment malfunctioned, and the company mysteriously decided not to inform public officials of the issue. [More]

Mom Admits Autistic Son Cheated On Xbox Live, Meriting Label

Mom Admits Autistic Son Cheated On Xbox Live, Meriting Label

After complaining to a Seattle news station that her autistic 11-year-old son was unfairly labeled a cheater by Xbox Live, the mother has admitted that her son solicited help in racking up his copious achievements, meaning Xbox Live was right to reset his Gamerscore and affix a “cheater” label to his account. [More]

Levi's Provides Fantastic Service Once You Email Their PR Department

Levi's Provides Fantastic Service Once You Email Their PR Department

Last week, we shared Francis’s story of a package mixup at Levi’s. The company sent him the wrong box, and customer service reps seemed more worried about getting the incorrect package back than about making sure that his order was correct. Francis wrote to us, but shortly afterward he sent the same message to every Levi’s PR contact he could find–and heard back within the hour from a wonderfully helpful employee in the Corporate Affairs department. Yay! We love happy endings. [More]

Reader's New CEO Pen Pal Comes Through, Gets Him $200 Service Credit

Reader's New CEO Pen Pal Comes Through, Gets Him $200 Service Credit

DirecTV President and CEO Mike White made good on his promise to help reader Daniel. We published Daniel’s Saturday evening e-mail exchange with Mr. White yesterday, and received an update on the situation. He received a full credit for the NFL Sunday Ticket package that was renewed this season without his permission. [More]

Verizon Was Just Kidding About Charging You $3.50 To Pay Your Bill

Verizon Was Just Kidding About Charging You $3.50 To Pay Your Bill

Verizon was on the verge of charging landline, FiOS, and DSL customers $3.50 for the privilege of paying their bill by credit card, but has apparently reconsidered. [More]

ESPN Doesn't Black Out HD College Football Games, It Just Withholds Them

ESPN Doesn't Black Out HD College Football Games, It Just Withholds Them

Responding to a post earlier this week in which college football fan Matt complained about not being able to watch certain college football games in HD on an ESPN channel due to programming decisions, Mike from ESPN’s communications department wrote in to clear the air: [More]

Roto-Rooter Offers Tiny Refund To Customer Who Spent $200 For Short Visit (Updated)

Roto-Rooter Offers Tiny Refund To Customer Who Spent $200 For Short Visit (Updated)

Usually when a company emails us after we post a complaint, it’s with tail between the legs and the intent to satisfy the customer. Roto-Rooter, however, seized the opportunity to offer a piecemeal refund that only managed to further anger the offended client. [More]

Kid Gets Herpes From Condom He Found In Hotel Room

Kid Gets Herpes From Condom He Found In Hotel Room

Last month we wrote about the 4-year-old boy in Atlanta who mistook a used condom in a hotel room for a balloon and put it in his mouth. An STD test confirmed the family’s suspicions that the boy contracted herpes from the condom. [More]

Verizon Makes Up For Unreasonable Data Bill Once Story Gets Out

Verizon Makes Up For Unreasonable Data Bill Once Story Gets Out

Last week Chris told us about how Verizon victimized his dad by nailing him with a $500 data charge for 35 megabytes of usage. The charges were based on an outdated plan from the Stone Age, and today’s data rates wouldn’t have approached anything near that amount. Verizon wasn’t in the mood to respond to his case until we posted the story Friday. By the end of the weekend, the company issued Chris’s dad a $440 credit. [More]

After Jacking My Honeymoon Cost, Expedia Makes Good

After Jacking My Honeymoon Cost, Expedia Makes Good

Last week we posted a complaint from Shawn, who said his honeymoon was ruined when Expedia sold him a $3,000 all-inclusive trip to Grand Cayman then left him on the hook for an extra $2,160 when it turned out the vacation was about half-inclusive. [More]

Firestone Fixes Broken Axle For Free, Blames
"Miscommunication"

Firestone Fixes Broken Axle For Free, Blames "Miscommunication"

Remember Greg? The front axle of his car broke as he tried to drive it out of a Firestone Complete Auto Care shop, and the shop wouldn’t take responsibility for the incident. We heard back from Greg. He reports that the regional manager declared the situation a “miscommunication.” He now has a repaired axle and a word of thanks for the readers of Consumerist. [More]

Sony Gives Me Game To Make Up For Hard Drive It Won't Admit It Lost

Sony Gives Me Game To Make Up For Hard Drive It Won't Admit It Lost

Chris says he sent his broken PS3 to Sony, which sent it back sans the upgraded hard drive he’d installed, claiming Chris had sent the console to them that way. He fought the callous treatment and received a consolation prize: A game the CSR semi-suggested he could sell to help pay for a replacement drive. [More]