Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

USPS Is Not Encouraging You To Buy Christmas Stamps In June

USPS Is Not Encouraging You To Buy Christmas Stamps In June

Maybe it was a terrible mixup or an employee prank. We’ll probably never know why a poster advertising Christmas stamps suddenly appeared in the window at reader Chris’s local post office in Williamsburg, Brooklyn, but we’re kind of relieved to know that it was not part of a massive Christmas Creep marketing push. [More]

Good News: Best Buy Doesn’t Really Charge $70 To Deliver Dryer Power Cord

Good News: Best Buy Doesn’t Really Charge $70 To Deliver Dryer Power Cord

Good news from Best Buy! Remember reader Christopher? He was shopping for a dryer on the Best Buy web site when he saw that while the delivery on his dryer is free, but delivery on his $30 power cord cost $70. There’s good news: Best Buy contacted him through us, and he learned that this was all a terrible mistake. [More]

eBay Issues New Coupons After Non-Coupon Ran Out Of Money

eBay Issues New Coupons After Non-Coupon Ran Out Of Money

A recent promotion where eBay sent $10 coupons via e-mail to selected users was very successful. It was so successful that the money allocated to the promotion apparently ran out, and users who tried to apply the coupon only got an error message telling them that the coupon had “no remaining funding.” As promised, eBay has issued a new coupon that reportedly works. [More]

Americans Might Get Flowers And Beer By Drone After All

Americans Might Get Flowers And Beer By Drone After All

Great news for people who were looking forward to a future of receiving small deliveries on their doorsteps by unmanned drone. A federal judge’s decision last week means that a Michigan-based florist can go ahead and continue their tests of flower delivery by unmanned aerial vehicle. [More]

(funny strange or funny ha ha)

Stuck With Offensive Movies No More: Ultraviolet Will Let Consumers Delete Content

Last March, a reader contacted us about a free movie automatically added to his Flixster account that he didn’t even want to look at. He didn’t ask for the movie or download it on purpose, and he wanted it to go away. For some baffling reason, this was not possible.  [More]

Police Catch Phone Thieves Who Robbed Girl Scouts Selling Cookies

Police Catch Phone Thieves Who Robbed Girl Scouts Selling Cookies

What kind of monster robs Girl Scouts selling cookies out in front of a grocery store? Teenage boys, apparently. Police in Florida have made an arrest in the theft of a smartphone (a Samsung Galaxy S3, if you keep track of these things) from the sales table. The suspect is a 15-year-old boy. [More]

The receipt on the left is the version the waitress posted to Facebook, which shows no tip and a note saying the customers disapprove of the waitress' "lifestyle." On the right is a copy of the receipt provided by the customers to NBC News, which they claim shows they left a 18% tip.

Family Claims They’re Fine With Server’s “Lifestyle,” Left $18 Tip

A few weeks ago, a New Jersey waitress set the Internets on fire with by posting a receipt, allegedly from her job, with a hateful message instead of a tip. “Sorry I cannot tip because I do not agree with your lifestyle & the way you live your life,” read the message on the receipt. The customer has now come forward to say that they left a 20% tip and would say no such thing. [More]

Vaseline Lip Therapy Is ‘Advanced’ So It Will Come Out Of A Tube

Vaseline Lip Therapy Is ‘Advanced’ So It Will Come Out Of A Tube

We had a very simple question for Unilever. If petroleum jelly or petrolatum has basically been the same stuff since the 19th century, and Vaseline Lip Therapy is 100% petrolatum, why does the tube claim that it’s “advanced”? This is not a terribly pressing consumer question, but it bothered reader Will. So we contacted Vaseline’s slippery headquarters to find out. [More]

(smcgee)

What Should Sprint Customer With No Service Do? Ask For An Airave Femtocell

A femtocell sounds like it should be the name of the battery that powers a Fembot, but it is not. To grossly oversimplify, it’s a type of tiny cell phone tower that harnesses your broadband Internet connection and serves only your house. Our readers tell us that it might be reader Jay’s last hope to be able to talk on the phone in his own home. [More]

Victoria’s Secret Sends $50 Apology Gift Card, Still Doesn’t Make Any Sense

(Mary T.)

Last week, we shared the story of Debra, who returned $114 worth of merchandise to Victoria’s Secret, but only received $97 back. When she complained, Vicky’s response was that sending items back meant that her purchase was under the $100 threshold to get a $15 off discount. Except, um, her purchase was well over the limit, and she sent everything back. She complained again, and the refunded her $15. After our post ran, the chain tracked her down and sent an apology and a $50 gift certificate, along with a second explanation that doesn’t make any sense either. [More]

Suing Lancôme Because Makeup Lacks Magic Powers Takes Serious Chutzpah

Suing Lancôme Because Makeup Lacks Magic Powers Takes Serious Chutzpah

All one observant Jewish mom wanted was to look pretty for the day of her son’s bar mitzvah, during the sabbath when she isn’t allowed to apply or touch up her makeup between sundown Friday and sundown Saturday. She bought a bottle of Lancôme makeup online that boasted 24-hour coverage…but also expected the promises the product’s ad made to be literally true. We posted this story when it broke earlier this week, but got hold of some new information that makes the whole situation even more stupid. [More]

Woman Told She Was Too Fat To Tan Given Refund, Free Tanning Elsewhere

Woman Told She Was Too Fat To Tan Given Refund, Free Tanning Elsewhere

After a lot of media attention, the Ohio tanning salon that sold a woman a month-long unlimited membership and then banned her from all but one of their pieces of equipment because of her weight has offered her a refund. A different salon has offered her a free month of tanning, as well. [KHOU] [More]

Mystery Solved: Why Walmart Thinks A Bottle Of Sprite Is A ‘Meal’

(Consumerist_

On Monday, we shared a reader-submitted photo of a shelf of two-liter soda bottles with some baffling signs. Coke, Sprite, and their diet varieties were declared “Wholesome, Healthy, and Delicious” and “Easy convenient meals.” Delicious and convenient, maybe, but they certainly aren’t wholesome, healthy, or meals. But reader Mindy snapped this picture at Walmart yesterday that might explain where the “meals” shelf tag came from. [More]

OnStar Can’t Open Your Deactivated Car If You’re Locked Out

OnStar Can’t Open Your Deactivated Car If You’re Locked Out

On Tuesday, we posted about a blogger who locked her daughter and keys in her vehicle, then contacted OnStar to see whether the service could remotely open the doors for her. We spoke to an OnStar representative, who explained to us that when a car owner chooses not to join or renew OnStar, the cellular device inside the car gets deactivated. [More]

(Drriss)

Westinghouse Digital Writes To Consumerist, Replaces Reader’s TV That Broke After 3 Weeks

Remember reader Mark, whose almost brand-spanking-new Westinghouse Digital TV failed only three weeks after he bought it? After we published his story, we heard from even more owners of failed Westinghouse Digital televisions. They were all very sad and frustrated. Now, Mark is no longer sad or frustrated, because he has a new replacement TV and contact information for some people at Westinghouse Digital who will actually answer the phone. [More]

(The Joy Of The Mundane)

HP: No, Downgrading To Windows 7 Doesn’t Really Void Your Warranty

Yesterday, we shared the story of Nick, a university information technology professional who bought a computer for a new employee that already had Windows 8 on it, tried to downgrade to Windows 7, and was told that doing so would void his warranty. While the person at Enterprise support he spoke to may have said this, it is not, strictly speaking, true. That’s great to hear. The bad news, of course, is that someone told Nick this in the first place. An ordinary customer who doesn’t work in IT would be completely confused at this point. [More]

(MartinRottler)

Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy

Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]