Consumerist
appetite killers
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follow ups
Capital One Activates Payment Protection Plan Thanks To EECB
Earlier this week, I posted about a college student who couldn't get Capital One's Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company's executives, they apologized and activated the service. More » -
follow ups
PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened
Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person's blog. More » -
follow ups
Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit
Even though it most likely wasn't Amazon's fault that Lucas's iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry. More » -
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follow ups
Reader Uses BBB To Retrieve Gold From Classmates' Clutches
Remember Kelly, the one who couldn't get her money back from Classmates after she canceled her automatically renewed gold membership? More » -
happy endings
Walmart Responds, Fixes Ruined Transmission
We're not entirely sure Consumerist is responsible for Walmart finally getting back to Jeff on his ruined transmission—and frankly, because of the length of time between the incident and his complaint, as well as Walmart's reputation for silence on consumer complaints like this, we didn't expect much to happen at all. We were wrong, and we tip our hats to Walmart for making good on a very expensive mistake. Read Jeff's update below. More » -
insurers
How To File A Complaint Against Your Insurer
After our post yesterday ended up crashing the National Association of Insurance Commissioners' consumer information website, we received an email from them. They said they wanted to explain how the site works to address some reader questions, as well as point out that you too can contribute to the rankings by filing complaints when your insurer does something objectionable. More » -
follow ups
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
Jesse, who wrote to us last week to complain about Ryder's broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their "Guaranteed Availability" promise actually works, so that future customers know what to expect. More » -
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follow ups
Zipcar Apologizes For Terrible Experience
Jen, who was left stranded in another city recently when her Zipcar lost its zip, managed to get through to the New York area general manager for Zipcar this morning:
More »I e-mailed the two Zipcar e-mail addresses I had. I thought I'd at least make a last-ditch effort because of all the comments the Consumerist stories were getting.
Shortly after I sent that e-mail (I copied and pasted what I'd written to you guys) and included links to both stories on the Consumerist, the NY area general manager called my cell phone.
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follow ups
Marriott Drops "It's Your Fault" Claim In Rape Case
After it broke last week that Stamford Marriott Hotel & Spa was claiming it was the fault of the victim and her two toddlers that she was raped in their parking garage, the hotel has decided to withdraw the claim. They also apologized for the rape in a general sort of way—but not for subpoenaing her friends and professional acquaintances who otherwise would not have known about the crime. More »
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potentially happy endings
Skullcandy Finally Sends Out Replacement Buds
Wentao, who had been waiting over half a year for a replacement set of earbuds from Skullcandy, wrote in with an update:
Almost exactly three hours after the article was published, I received a call from Skullcandy. I was told I would received my replacement plus one extra pair of the same model before I leave the country. The person I talked to told me his name was Brian, and they had 12 people working there (i.e., not just Joe). lol. Thanks, Wentao
RELATED
"Skullcandy Lifetime Warranty Means You'll Wait Your Lifetime For A Replacement" -
follow ups
Twitter Lawsuit Company Tells Its Side Of Story
Horizon Realty, the Chicago company that sued a former tenant for libel after she posted an offhand remark about them on her Twitter account, must have felt the full effects of Internet notoriety today. Jeff Michael—who was quoted in the Chicago Sun-Times saying that Horizon was a "sue first, ask questions later" sort of company—has issued a response. Click here to read it (PDF). The short version: he says the tenant in question sued them first (about a month after the tweet in question), and they're all in deep disagreement about any existence of mold in the apartment. (Thanks to Alyssa!) More » -
follow ups
GoDaddy Doesn't Outsource Customer Service
Last week, we posted that a popular web hosting company—GoDaddy, although we didn't name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their "Office of the President" after emailing them, but then Cyberguy couldn't get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?
No, it was not. More »
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clarifications
Snuggie Addresses Fake "Rebate" Check Story
Allstar Products, the company that makes Snuggies, sent out a clarification today regarding that weird $8.25 check that some customers were receiving in the mail. As far as they're concerned, it was a small promo and they were upfront about everything—the check "is not a rebate, nor was it ever represented as a rebate." More » -
sorry
Bezos Apologizes For Kindle's Orwellian Moment
Nearly a week after Amazon remotely deleted 1984 and Animal Farm from customers' Kindles because they weren't licensed, head Kindle-cheerleader Jeff Bezos posted this statement on the Kindle Community discussion board on Amazon.com. More » -
follow ups
Dodge Dealership Refunds Money On Truck It Couldn't Fix
Last Friday, we posted about how a Dodge dealership in New York spent nearly a week working on a truck, and charged over $700 for the labor, only to say they couldn't fix it in the end. It looks like the story has a happy ending: after the truck's owner sent in a formal complaint and pointed the dealership to our post, the dealership's owner refunded both the repair fees and the towing fees. More » -
company responses
Game Crazy Customer Gets Response From District Manager
Lu, who caught a Game Crazy cashier adding bogus fees to a purchase, has sent in a couple of updates. More »
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follow ups
Dave Carroll Says No To Guitar Hush Money From United
We officially love Dave Carroll now. Not only is he cute and a good singer, but he's classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for song #2. United hoped it could pay for the guitar and put an end to the bad publicity—but it looks like you're not getting off that easily, United. Check out the full video response below. More »
