A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.
This Apology Letter From Southwest Is Refreshingly Honest And Informative
By August 31, 2008
General Motors Recalls 313,000 Vehicles To Plug Fluid Leak
By December 23, 2007
General Motors has recalled 313,000 vehicles over concerns that a fluid leak could send motorists sliding brake-lights first into hedges. The recall, however, won’t begin until February 2008.
