Flower Power: FTD Buys ProFlowers, Shari’s Berries And More For $430M

Flower Power: FTD Buys ProFlowers, Shari’s Berries And More For $430M

Maybe someone should send FTD a bouquet of flowers to celebrate its recent expansion. Then again, the company probably has enough flowers now that it’s agreed to buy Provide Commerce, the company behind ProFlowers. [More]

Do You Have Questions Only A Florist Can Answer?

Do You Have Questions Only A Florist Can Answer?

A few weeks ago, we shared with you some insider tips from a former florist who explained that the real arrangements we receive look meager compared to website photos because the arrangements in photos are designed for two-dimensional photographs. We wondered whether our readers had other questions about the flower business that she could answer, and she has agreed to answer your questions. [More]

Here’s Why Florists’ Websites And Reality Will Never Match Up

Here’s Why Florists’ Websites And Reality Will Never Match Up

A common consumer complaint about flower deliveries is that the arrangements that show up on our loved ones’ doorsteps isn’t as tall or full as the pictures we saw of the arrangement online. A former florist wrote to Consumerist to explain why this is. The photos from FTD, Teleflora, and other Big Flower companies are staged to look nice for the camera, but real-life is three-dimensional. [More]

In National Florist Tournament, FTD’s Tiny Bouquets Win Slightly

In National Florist Tournament, FTD’s Tiny Bouquets Win Slightly

We post pictures of floral horrors and call them the Garden of Discontent, but our petal-pushing colleagues down the hall at Consumer Reports took a more scientific approach to the question of which flowers are best in advance of Mother’s Day. They ordered their own flowers, then evaluated what showed up. Which bouquet was good enough for even the finest mothers? [More]

1800Flowers Keeps Delivering Dead Flowers To Grandma

1800Flowers Keeps Delivering Dead Flowers To Grandma

Mother’s Day, one of our nation’s major flower-sending holidays, is coming soon. We don’t want to shame the industry over a whole new bouquet of crappy flower deliveries, but it’s inevitable every year. This May, we’re kicking off the festivities early with 1800Flowers, which is seemingly unable to send Lucy’s mom any tulips that aren’t dead. [More]

This Basket Of Flowers Is Okay, But Not What I Ordered

This Basket Of Flowers Is Okay, But Not What I Ordered

Someone Cathy is close to is in the hospital with a shattered femur, which sounds extremely unpleasant. To cheer this person up, cathy sent some flowers through FTD. The flowers are pretty enough, but Cathy doesn’t think they’re what she ordered. [More]

This FTD Flower Arrangement Says, “My Love For You Is Gnarled And Dessicated”

This FTD Flower Arrangement Says, “My Love For You Is Gnarled And Dessicated”

John’s husband ordered flowers for him for Valentine’s Day, using a Groupon voucher for FTD.com. That’s what a loving but frugal spouse does, right? Only what showed up on John’s doorstep were really dead. No, not buds that hadn’t opened yet. [More]

FTD Delivers Valentine’s Day Flowers Dead Or Late, Shrugs

FTD Delivers Valentine’s Day Flowers Dead Or Late, Shrugs

Daniel bought two FTD Groupons, using one to send flowers to his wife and the other to send a bouquet from himself and his sister to their mother. He was able to schedule the deliveries for Valentine’s Day, but actually getting Valentine’s Day delivery…that was another matter. [More]

1-800-Flowers Botches Valentine’s Day Delivery, Sends $20 Apology Vouchers

1-800-Flowers Botches Valentine’s Day Delivery, Sends $20 Apology Vouchers

The sheer volume of orders of gifts delivered on Valentine’s Day means that someone will inevitably be unhappy with what they receive…or don’t receive. 1-800-Flowers customers were upset about the non-delivery, late delivery, or utter crappiness of their orders. [More]

(Karen_Chappell)

Blame Nature, Not Your Lover, If Valentine’s Day Flowers Don’t Show

Friday is Valentine’s Day, the annual Festival of Pink and Red Dead Plants and Sometimes Chocolate. This year, the timing of the holiday poses a special challenge to florists and other gift-deliverers: The 14th falls on a Friday, and the next business day is a federal holiday when many workplaces close. That’s tricky enough, but what about the blast of ice and snow currently threatening much of the country? [More]

We Don’t Want To Hear About Your Disappointing Flowers This Valentine’s Day

We Don’t Want To Hear About Your Disappointing Flowers This Valentine’s Day

Well, Consumerist readers, the time is near. There’s a month to go until Valentine’s Day, and we have a goal. We do not want to publish any disappointing wire service flower photos on Tuesday, February 18. None. Zero. Because everyone reading this right now who plans to order flowers will proceed to the friendliest, best-reviewed local florist they can find and order directly. [More]

This Year’s Mother’s Day Garden of Discontent Is Wonderfully Small

This Year’s Mother’s Day Garden of Discontent Is Wonderfully Small

A few weeks ago, we asked our readers not to send us any Mother’s Day floral disasters. That’s because you weren’t going to have any floral disasters. Reader R. really did her best: she located a florist near her mom’s home, placed her order directly with them, and even discussed it with the shop. She was still disappointed with the end result––though her mom probably loved it, because that’s how moms are. [More]

Watch Out For The Customer Appreciation Price Penalty At FTD

Watch Out For The Customer Appreciation Price Penalty At FTD

Longtime readers know that we recommend going directly to your favorite independent local florist, but we won’t fault Rebecca for placing an order through the national FTD site. We’re cool like that, and the flowers her friend got were probably great. We do want to share her experience, though, to point out something interesting about FTD and many other retailers. Sometimes it pays to clear your Web browser’s cookies while browsing. It “pays” in a very literal sense. [More]

We Don’t Want To Hear About Your Disappointing Flowers This Mother’s Day

We Don’t Want To Hear About Your Disappointing Flowers This Mother’s Day

There’s only a week and a half until Mother’s Day, and we have a goal. We do not want to publish any disappointing wire service flower photos on Monday, May 13. None. Because everyone reading this right now who plans to order flowers will proceed to the friendliest, best-reviewed local florist they can find and order directly. [More]

The lovely flowers that arrived.

I Ordered Directly From A Local Florist, And It Was Awesome

Why are we still yammering about Valentine’s Day flowers? The holiday itself is long gone, but as birthdays, funerals, hospitalizations, and other occasions come and go, the problems with using national Big Flower websites remain. As another major flower-sending holiday, Mother’s Day, approaches, we’re sharing this story from reader Josh about how wonderfully his order from a local florist turned out. [More]

(Karen_Chappell)

FTD Salvages Fiancée’s Birthday Present After Florist Tries To Kill Her With Lilies

Sometimes, it doesn’t matter all that much when a florist substitutes in a different flower from the one you ordered, and sometimes it matters very much. In the case of Andy’s fiancée, it’s actually kind of important for her to not get a certain kind of flower, because she’s allergic to it. It’s no fun to get flowers for your birthday if you can’t be in the same room as them. [More]

FTD Thinks ‘A Different Vase Is OK’ And ‘Change The Flowers Entirely’ Mean The Same Thing

The same thing. Right?

At high-volume times like Valentine’s Day, and at any other time, really, flower-delivery services like FTD reserve the right to substitute something similar if they don’t have the exact item in stock that you want. Mark was upset shortly after Valentine’s Day because he ordered an arrangement that had a purple container, purple flowers, and some white lilies in it. Purple is her favorite color, you see, and lilies are her favorite flower. Isn’t Mark thoughtful? Speaking for the ladies of America, he is. He’s also really mad. [More]

Not the flowers! Noooo!

Thief Dressed As Deliveryman Walks Out Of Florist With 21 Bouquets On Valentine’s Day

Valentine’s Day is a chaotic time for florists, with temporary help mixing with regular staff to get everything delivered on time and to the right recipient. (Well, mostly.) In Chicago, one busy florist claims that a man took advantage of the floral fracas to walk off with 21 flower arrangements worth a total of $2,000. [More]