United To Reps: “Delayed Their Flight? Lost Their Baggage? Lie to Them.”

United To Reps: “Delayed Their Flight? Lost Their Baggage? Lie to Them.”

Outside of a small child incessantly kicking the back of your seat and being powerless to reach around and slug him, there’s few things more frustrating in travel than flight delays and lost baggage. No one really likes flying… it’s a slightly filthy, slightly scary, rather expensive cattle car experience that leaves even the most seasoned traveler feeling a bit drained. You just want the ordeal to be over, get home or to your hotel as quickly as possible.