<![CDATA[Consumerist: Flights]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Flights]]> http://consumerist.com/tag/flights http://consumerist.com/tag/flights <![CDATA[ Southwest's "Credit Cards Only" Policy Increases Sales By 8% ]]> Here's the real reason for an airline to switch to credit-card-only sales on board its flights: people spend more. Southwest Airlines' customer service veep, Daryl Krause, told the Dallas Morning News that "since Southwest began accept credit cards (and no longer taking cash) on Sept. 9, its drink sales are up about 8 percent." Since in general "the goal was one more drink sale per flight," we wonder whether that wasn't the real reason for going cashless all along.

"One more drink per flight = $4 million a year" [Airline Biz Blog | Dallas Morning News] (Thanks to Paul!)
(Photo: skyfaller)

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Consumerist-5057707 Wed, 01 Oct 2008 17:45:48 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057707&view=rss&microfeed=true
<![CDATA[ Spirit: Now With Mind-Numbing In-Cabin Advertising ]]> Kick open the exit doors and release the inflatable slides, Spirit is outfitting their entire fleet with cabin-saturating ads. Billed as Spirit's "latest innovation," the ads will litter "seat backs, window shades, overhead bins, tray tables, drink carts, napkins, cups, menus (what menus?) boarding passes, trash bags, soap dispensers," and probably even barf bags.

Spirit suckered the Bahamas, supposedly the epitome of relaxation, not annoyance, to serve as the airline's first spam advertiser. More will follow.

Spirit's press release asks: Where else can you find 100 percent saturation with a targeted captive audience that will be actively engaged by your ad for an average of three hours?

Spirit is right. Saturation does have an effect. A profoundly negative effect. After starting at the same taunting ad for three hours, we'd want to stab every ad exec and airline official with a Hurricane-sharpened palm tree. But we're vindictive and have "anger issues." Who would you stab?

Spirit Airlines Launches Mile High Media (Press Release) [Spirit via Jaunted]

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Consumerist-5052082 Sat, 20 Sep 2008 12:00:33 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5052082&view=rss&microfeed=true
<![CDATA[ Continental Confuses California With NYC? ]]> [Update: Several commenters have pointed out that "Ontario, CA" actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we're the ones who misinterpreted Ontario, not her. We've updated the post. Also, check out Fly Girl's insider explanation as to what likely happened.]
Continental canceled one leg of Lesley's flight from NYC to California without notice—she only discovered it when she went online to check that everything was okay this morning. What's worse, however, is the alternative flight plan they proposed, which would have her going from NYC to Houston to California and immediately back to Houston to NYC again, depositing her 20+ hours later in Newark, New Jersey—where we presume a gang of Continental employees will be waiting for Lesley at the gate to beat the crap out of her with confiscated water bottles. East Coast hates West Coast, Lesley!

Here's a head's up - Continental has canceled dozens of flights going into and out of Houston (IAH)...but they haven't told anyone. They canceled my outbound flight to California through Houston (which, fine, understandable), but didn't send me so much as an email or phone call, like most carriers do. It wasn't until I tried to check this morning that I was met with their proposed new flight plan (see attached.) It's sad and hilarious at the same time. Needless to say, I've rebooked since then.

I'd have been in trouble at the airport if I hadn't tried to check in this morning, so just a warning to anyone trying to fly across the country today - the airlines, particularly Continental, are doing their usual awesome job at handling the situation. I'm not so much upset about changing my plans, it's the total lack of communication from Continental and the completely useless "solution" they tried to offer.


(Photo: FlyGuy92586)

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Consumerist-5049128 Fri, 12 Sep 2008 14:28:58 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5049128&view=rss&microfeed=true
<![CDATA[ U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue" ]]> Remember the 274 passengers stranded by U.S. Airways in Punta Cana? According to the airline, compensating those passengers would be unsafe. Seriously, that's their argument:
"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights."

Come on, U.S. Air, at least make up interesting bullshit. Compensating passengers could resurrect mighty Rodan, whose insatiable hunger for man-blood would imperil plump business-class passengers. Stuff like that.

Here's the rest of their letter:

I sincerely apologize for the inconvenience you experienced when Flight 1860 was cancelled due to Air Traffic Control. You have every right to expect our flights to operate as scheduled. We certainly don’t intend to cause difficulties for our customers and realize that any service failure, even when the cancellation is mandated by Air Traffic Control, creates a negative impression of our company.

All airlines must adhere to the instructions given by the airport’s traffic tower. We realize the cancellation of your flight was a frustrating situation; however, the flight was cancelled in conjunction with airport conditions and information from the airport tower.

Deteriorated weather conditions made flying to Philadelphia an impossibility. It became apparent an improvement in this situation was not going to happen. Safety considerations are paramount to all concerned and override flight schedules. We realize this was a frustrating situation; however, the flight was cancelled for safety reasons.

In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights. This would include such items as hotel expenses, telephone calls, lost wages, missed meetings and other personal expenses including purchasing alternate transportation.

I’m sincerely sorry for the difficulties and the inconvenience you experienced on this trip. Regretfully, per policy and guidelines this is not a compensation issue.

Technically, U.S. Airways is correct in that neither the contract of carriage nor federal regulations compel the airline to offer anything, including an apology letter. Still, as travel-meister Chris Elliot points out, "the federal government doesn't force us" isn't good enough.

...common sense tells you it should do something, even if it means sending them a couple of hundred bucks in vouchers that will be impossible to redeem (or that the passengers will refuse to redeem). But “this is not a compensation issue” is unacceptable.

So what would the right response look like? Could any airline offer a response we'd find acceptable? Compare U.S. Airways' response to Southwest's classy handling of a 2-hour delayed flight.

US Airways to Dominican flight victims: “This is not a compensation issue” [Tripso]
(Photo: Getty)

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Consumerist-5043958 Sun, 31 Aug 2008 16:00:26 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5043958&view=rss&microfeed=true
<![CDATA[ Airlines Have Bumped 343,000 Passengers This Year ]]> Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments...

Travelers can now receive up to $400 if they are involuntarily bumped and rebooked on another flight within two hours after their original domestic flight time and within four hours for international. They are eligible for up to $800 in cash if they are not rerouted by then. The final amount depends on the length of the flight and the price paid for the ticket.

Even stricter rules apply in Europe, where compensation ranges from 125 euros (about $185) to 600 euros (about $888), depending on the length of the flight and the amount of time the passenger will be delayed.

Compensation must be paid immediately in cash, or with a voucher if the passenger accepts it, and the airline must offer a choice of a refund, a return flight to their departure city or an alternative flight. Volunteers also receive compensation, which they negotiate with the airline.

Passengers are learning, however, that if an airline does not get enough volunteers at a lower figure, they might be able to bid up the offer, and also obtain sweeteners that include vouchers for meals, hotels, transportation and even plane tickets.

Baiting the bump is a proud tradition for many thrifty travelers. If negotiating provides a cathartic prelude to vacation, read our guide for getting bumped.

If your trip can't wait for vouchers and cash, we also have a handy guide for holding onto your seat.

As Overbooked Flights Rise, So Do Payoffs for Those Who Are Bumped [The New York Times]
(Photo: Getty)

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Consumerist-5040972 Over ]]> a ]]> As ]]> Getty) Travel ]]> our ]]> ]]> . If ]]> Travelers ]]> . Baiting ]]> Sat, 23 Aug 2008 19:30:56 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5040972&view=rss&microfeed=true
<![CDATA[ TSA Martinet Claims Her Unpublished Rules Trump Real Ones ]]> TSA, can you at least train your agents to do their jobs properly? We'd appreciate it even more if you'd discipline (read: fire) those who go all stupidly power-mad and think they have to "win" every encounter, even when it means making up new rules on the spot. Here's a story of a soldier who lost a day of leave because one of your agents caused so much trouble. In the end, the soldier says he's happy with the outcome—"Using standard Consumerist customer service doctrine (polite, patient, proper channels and then EECB), I won"—but we're still floored by how difficult you made his trip home. Oh, and NWA, you were no help either.

First, I am active duty military and I only get so many days of leave; when extenuating circumstances happen to delay travel - I still get charged for the leave.

So there I was on Monday, 11 Aug in the Detroit Metro Airport which happens to be NWAs worldwide hub. I am there a little more than an hour and a half prior to my flight. I was scheduled to leave around 130p on a Monday.

When I checked in at the E-ticket console a message flashed stating that the flight was overbooked and that I was being offered a voucher. I arrived with the intention of checking my only bag because I needed to check a firearm - something that I have done several times. Current TSA policy on firearms is that they need to be in a hard-sided case and locked (my case was a standard manufacturer's case that is completely hard-sided and has been through airlines checks numerous times).

I usually have a lock, but TSA always ends up taking it off and telling me I don't need it. Of course this time I didn't take a lock. The NWA agent told me, after I informed her of my firearm, that TSA wouldn't check it because it didn't have a lock, I told her I would talk to them and see what they would say.

The TSA agent told me that she wouldn't take it without a lock. Trying to minimize time-damage, I asked her if a zip tie would do - logicizing (that absolutely has to be a word) that since law enforcement and military use zip ties in lieu of steel handcuffs to detain people, a zip tie should work instead of a mini lock that I could bend with my bare hands.

She said, mockingly, that I could not use a zip tie. I asked, "what constitutes a lock?" She replied, "A lock." I politely thanked her for clearing that up for me. The NWA agent, who was trying to be friendly and helpful at a very busy point in the day, actually left the desk to go look for a padlock that they could sell me.

Okay, fair enough, rules is rules—get your OP-blaming out of the way now, because this is where it gets very silly.

While [the NWA agent] was gone, the TSA agent told me that she "can't let this through, even if it has a lock on it it's still accessible".

I was confused and said that I did not understand what she meant. She again stated that the case was accessible even if it had a lock. I explained that I did not know what she meant but that TSA's policy and website state the only two requirements (ammo notwithstanding) are a hard-sided case and a lock. She said, "Even if this has a lock on it, I'm not letting it through."

I pulled out my 3g iPhone, pulled up TSA's website and found the firearm policy and showed it to her. She said, "TSA sometimes gives us different policies than they give you."

I responded, "Are you kidding me? I don't think when it comes to firearms TSA is going to surprise passengers with some magical policy to prevent them from checking firearms they're allowed to check." She responded with, "I'm not letting it through."

I asked, "Who do I talk to about getting this through?; she replied, "A supervisor." I asked if I could please speak with a supervisor and she said, no kidding, "I am a supervisor." Does anyone really believe that a supervisor of any kind is actually going to be on shift at the ticketing counter inspecting baggage and tossing it onto the belt?

I asked to speak to a supervisor, [and was told] iit would be 30 minutes before he arrived. Foreseeing a possible "late arrival" and subsequent loss of seat, I asked the same NWA agent if the vouchers were still being offered, she said yes and I asked if I could sell my seat back for one and she said, "No, you have to be at the gate."

This I know to be untrue for two reasons: I've done it before and it's a ticketing counter and I was asking for help with ticketing. I didn't contest; I waited a few minutes and then went back to her and asked if I could call the gate from the counter and try to do it over the phone; she said "No, you have to be at the gate."

Again, I know this to be untrue because I had just done it with NWA a few weeks prior, not even for me but on behalf of my fiancee. Regardless, I dropped it. The TSA supervisor was great: I gave him a quick explanation, asked him if my case was within policy, he said "Yes, what's the problem?" To which I responded, "Your agent doesn't know your policy and is trying to tell me that you guys have secret policies."

He essentially ignored that, [but] he actually went and got me a TSA lock and gave it to me for free, inspected my bag on the spot and checked it through. After asking, he agreed to escort me to the front of security so I wouldn't miss my flight.

Hooray! Through security! But of course they delay set up a chain reaction.

I asked the NWA agent for my boarding pass (she had taken it earlier when I'd asked for the voucher) - she told me I wouldn't make the flight - it was about 15-20 minutes prior to takeoff, she had told me that at 10 minutes you are checked as late and the seat is given away.

I told her I would still like to try because I still want to try for the voucher, I explained TSA was going to escort me right through security and that I thought I could make it. She said, again, "You won't make it," and she took it upon herself to cancel me off of my scheduled flight and put me on the 730pm flight.

So after I got through security, I went to the NWA customer service center, picked up a "reservation" phone that automatically dials a reservations rep and after a couple minutes of explanation to her she gave me the number of the NWA Detroit Director of Operations (I don't think she realized whose number she'd given me - especially considering the NWA agent at a desk didn't know the guys name when I told her I needed to call him). This guy didn't answer, I left him a message, I never got a call back.

I also called - because the TSA supervisor told me I might be able to get reimbursement - the Detroit TSA customer support manager. He called me back within an hour. I explained to him what'd happened. He stated that he would do an investigation and talk to his people to see what they say happened; gee, I wonder what they're going to say. I asked him what their reimbursement policy was, should he conclude that I was right, he said "we don't have one." He went on to say that his agents err on the side of security. I said, this is absolutely not a case of someone erring on the side of security, she flat out told me hat she didn't know the policy. He then changed his statement to "well, she erred on the side of safety." I laughed and told him it was still the same, that she essentially told me she didn't know the policy - not safety, not security. He said he'd do an investigation and get back to me, that was over a week ago.

I ended up volunteering for a voucher and was put up in a hotel overnight. I asked where my bag would be and was told it would be waiting for me in San Antonio. When I got to San Antonio, the NWA agent first told me it was on the carousel; the same agent, after the carousel was empty, told me she probably had it at the counter. When she finally met me at the counter, she told me she didn't have the keys to the room and I had to do a claim.

After all of that, there's a happy ending, but only because Matt wouldn't let the matter drop. Here's a good example of how persistence can pay off.

Later in the week I spent approx. an hour dialing various numbers and holding and pushing buttons until I finally got through to a person. At first, this woman was surprisingly friendly; she listened to my tale and told me that absolutely I should have been able to do the voucher at the ticketing counter; she told me she'd never heard a case like this, wanted to give me a voucher, but she said she had to go check with her "Sup"[ervisor] first.

When she came back, the warmth was gone and all I got was, "You were made late because of TSA, there's nothing I can do for you."

I told her I was delayed, but not made late and the NWA agent didn't give me a chance to get the offered voucher. She responded, "Yeah, you didn't get to the gate so it wasn't NWAs fault," to which I responded, "It was NWAs fault that I didn't get to the gate." I had to repeat that a couple time. She eventually said she would put down "rude behavior/treatment" by an agent and offered me a $75 voucher.

I said that I wasn't treated rudely, and that I should be getting the flight voucher. She repeated the usual, I said "I don't accept your premise" and she just stated that there was nothing she could do for me. I asked to speak to a supervisor - you know, the "Sup" she just talked to 5 minutes ago - and she said, I thought it was deja vu, "I am a supervisor." I almost laughed; confused by her short memory I asked if I could speak to her supervisor; she said she could do an "escalation," I said that would be fine; she took down my phone number and a good time to call and said that I would receive a call within 24 hours. I never received that call.

I waited a few days and then wrote an email to Kristen Shovlin (from your website) and Beth Reed (from some other website) - both listed as executive types. When I clicked on the "Beth" email link on the other site, Kristen's email address came up; I manually typed in Beth's. Within 3 hours I got a response from Jodee with the usual humminah humminah and I got the voucher.

Thanks for everything you do; hope this is helpful.

Matt

We won't reprint Matt's entire email, because we're running out of space on the web for this story, but basically it was a slightly shorter version of what you just read with the TSA part reduced to "TSA delayed me." At the end of the email, Matt states clearly,

I am sorry for my verbosity, but I feel strongly that I should receive a flight voucher. I tried all of the proper channels first and received essentially no resolution.

(Photo: Getty)

]]> Consumerist-5039530 Wed, 20 Aug 2008 14:17:39 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5039530&view=rss&microfeed=true <![CDATA[ U.S. Airways Boots 274 Stranded Passengers From Caribbean Airport, Refuses To Pay For Hotels ]]> Armed guards ordered 274 stranded passengers out of the Punta Cana airport with no place to go after bad weather forced U.S. Airways to cancel its flight from the Dominican Republic to Philadelphia. Several passengers ended up sleeping in a bus after the airline responded to Tropical Storm Fay by asking passengers to pick up their luggage and get lost.

Mark Watts summed up the experience for CBS:

Abandoned! We're here in like, a foreign country, you know. And we're sitting on the ground by the tarmac with a roof over our heads with no sides on the building, and we refuse to get on a bus that was going to take us to the front of the aircraft to give us our luggage and say "see you later." And it's dangerous, man!"

Passenger Mike Maney sent us this brief missive from the island nation:

Battery dying but usairways is abandoned 200 of us in Dominican republic and saying we have to leave airport without any hotel. Pasengers including kids concerned about safety.

He later added:

We're still in the airport after being kicked out of the airport last night by armed security (they threatened to arrest one passenger who was demanding answers. We ended up sleeping in a bus because they couldn't find any hotel rooms. Seemed all they wanted was for everyone to leave the airport. Rather than fly in a fresh plane US air left 274 passengers scrambling all night to try to get back home. Sounds like all flights are overbooked. US air should be ashamed more than I suspect it normally is, as should the Dominican republic tourism agency.

And:

Also, we were told at first it was weather related but also that the crew had burned through their hours. Flights were going in and out. Absolutely no acceptable excuse on either the airline's or the airport's part. The weather only exacerbated the logistical and human incompetence of both organizations.

It is unclear when the passengers will be able to return to the United States.

Dozens of Philadelphians Stranded in Paradise [CBS3] (Thanks to Tim!)

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Consumerist-5037847 Sat, 16 Aug 2008 12:15:03 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5037847&view=rss&microfeed=true
<![CDATA[ United's "Bad Weather" Excuse Isn't Very Believable ]]> Jonathan wants to know how long an airline can blame a cancellation on bad weather, and whether there's any way to get such a claim rejected when it's used inappropriately. Is it legitimate, for example, to say tomorrow's flight is canceled due to weather, when what you really mean is an isolated thunderstorm the day before—which evidently affected no other airlines in the area—triggered a domino effect in getting a certain plane to the right airport a full day later?

The cancellation seems legit—the plane simply won't be there when it's scheduled—but because United is calling it weather-related, they don't have to compensate Jonathan or find him a seat on another carrier.

I bought tickets on United for my friend to fly from Boston (BOS) to Chicago (ORD) leaving last Friday and returning today. On the way out she was delayed nearly four hours due to mechanical and paperwork problems. At this point I was already expecting some form of compensation as a loyal United customer for years.

Yesterday United calls to say her returning flight has been canceled. She was supposed to leave at 8am to get a half day of work in, but apparently the next available United flight leaves at 1pm. That won't work, I explain, and ask for the ticket to be endorsed to another carrier that can meet our schedule. The customer service rep responds that the cancellation is weather-related and therefore not eligible for endorsement.

This sounded pretty fishy - a flight canceled a day in advance due to weather? I first check other United flights in the morning and hers is the only one canceled. How could that be if there’s bad weather? The rep explains the weather's earlier in the morning; the plane couldn't make it to Chicago for her flight. Same problem - only the one flight in from Boston was canceled. In addition, flights on other major carriers were all still scheduled. So at this point it's not weather in the early morning either.

I finally get a supervisor who explains that the bad weather was yesterday night, and United canceled a flight to Boston which would have positioned the plane to head to Chicago early today and finally back to Boston for our flight. To verify this new story I checked the FAA's airport status site, which said there were only delays of up to 45 minutes in Boston because of thunderstorms. And again, other United flights and carriers were making it into Boston, albeit with substantial delays. Doesn't sound like a forced cancellation to me.

United's claim to weather isn't the usual and understandable problem, then - storms between the endpoints during the flight. Nor is it even weather for the flight inbound, which is a bit of a stretch for me; if the skies are clear I feel it's up to the airline to find a plane. If other carriers can fly the route, it's not weather. United’s claim is bad weather the day before that seems to have selectively impacted them. No way does weather - which may not even have been cancellation-worthy - the day before, two flights before, justify this cancellation. I’ve heard stories of airlines stretching what counts as a weather-related delay / cancellation before, but this is a whopper.

Jonathan asks, "How would you suggest approaching an airline in future when they claim weather is a factor when you feel it isn’t? How would you frame a request to United for compensation? And what compensation do you feel it would be appropriate to ask for?"

Jonathan, you might want to try calling the FAA's hotline to ask them if there's any sort of regulation about this. You should also escalate this up to the executive level and demand some clarification about United's official "weather cancellation" policy. Finally, you may want to try contacting the travel writer/advocate Christopher Elliott at www.elliott.org—this is the kind of topic he might know more about, or he might be able to ask an airline representative on your behalf.

Readers, any suggestions? Do any of you know whether there's a statute of limitations on blaming weather for canceled flights?

(Photo: Getty)

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Consumerist-5031674 Thu, 31 Jul 2008 16:00:54 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5031674&view=rss&microfeed=true
<![CDATA[ Passengers Stuck Overnight At Dulles—First On Plane, Then In Luggage Area ]]> Here's further proof you should never get on an airplane these days without a handful of energy bars and one of these: over 100 passengers of an American Airlines flight out of Miami were diverted to Dulles after it had pretty much closed up for the night, and consequently they were stuck for almost two and a half hours on the tarmac, then had to wait until after 4 a.m. to get their luggage this morning. The flight was supposed to land a little before midnight last night. "We regret the inconvenience, but the decision has to be safety first," an AA spokesman told WTOP News.

A spokesman for Dulles said:

When the passengers were allowed off the plane, they had to wait until 4 a.m. for their luggage because American didn't have personnel on duty.

"We have a relatively small operation at Dulles and it was already closed up," Smith says. "It took a while for us to call in some additional employees from home."

Didn't the airport have some advance warning that the plane was being rerouted, though? Or was it more like an airport employee happened to walk by a window around 2 a.m. or so and saw a plane sitting out there flashing its lights?

"Delayed flight sits for hours at Dulles" [WTOP News] (Thanks to Keith and Jeff!)

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Consumerist-5024923 Mon, 14 Jul 2008 12:53:08 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5024923&view=rss&microfeed=true
<![CDATA[ Infuriated By Labor Dispute, United Pilot Cancels Flight ]]> Passengers on United Airlines Flight 416 from Salt Lake City to Denver were in their seats, waiting to taxi to the runway, when their pilot suddenly announced that "an interpersonal confrontation [has] upset me significantly to the point where I'm not focused enough to fly you to Denver." Apparently, the "interpersonal confrontation" started when the pilot was caught wearing his hat in front of management.

United's pilots are understandably pissed that management is saving costs by axing 1,600 employees while simultaneously funding a $130 million executive cash bath. As a form of Ghandi-esque protest, the pilot's union has asked its members to take off their hats in management's presence—which seems counterintuitive, since we always thought taking your hat off was a sign of respect, not a way to flip a finger to The Man.

Anyway, this poor pilot KEPT HIS HAT ON! He was busted by another flight crew, and was so bent out of shape by the ensuing "interpersonal confrontation" that he decided to cancel his flight—which is much better than flying angry, because you really don't want your pilot cutting off other planes or tailgating.

United spokeswoman Robin Urbanski said in an e-mailed statement that the flight was canceled according to company procedures designed to ensure flight crews are prepared to fly. The airline re-accommodated its customers on other flights and will give them "goodwill gestures," which may include miles and travel certificates, she said.

Urbanski declined to identify the pilot or provide details of the incident, but she did not dispute the passenger's account.

"We will conduct a full investigation of the events leading up to the cancellation and take appropriate, necessary action," she wrote in the e-mail.

David Kelly, a spokesman for the Air Line Pilots Association, which represents United pilots, said the union won't comment on the incident.

The Federal Aviation Administration says it's up to the airlines to determine when and how pilots can walk away from the cockpit if they feel unfit to fly. "But we'd expect that if the pilots aren't fit to fly, they would not fly," said FAA spokeswoman Alison Duquette.

And now we know how airline labor negotiations can directly impact customer service.

United flight canceled after upset pilot refuses to fly [USA Today]
(Photo: Getty)

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Consumerist-5018657 Sun, 22 Jun 2008 14:45:10 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5018657&view=rss&microfeed=true
<![CDATA[ Airlines aren't just hiking fees to cover ... ]]> Airlines aren't just hiking fees to cover fuel costs—they're also reducing the number of places where they'll fly. Nearly 30 cities across the country have lost their scheduled service over the last year, making it just a little harder to get to sparsely populated areas. [New York Times]

(Photo: Photocapy)

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Consumerist-5010735 Fri, 23 May 2008 12:34:26 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5010735&view=rss&microfeed=true
<![CDATA[ Why Airline Buddy Passes Suck ]]>

This week, travel guy Christopher Elliott talks about the growing worthlessness of buddy passes—the travel vouchers airline employees get for family members, or unhappy customers sometimes get as a peace offering. For examples, "on American Airlines, it’s often less expensive to buy an advance-purchase ticket than to use a buddy pass, once you factor in all taxes and fees." And Continental will add a $100 to $400 surcharge per buddy pass starting this Monday, rendering the "perk" of a buddy pass entirely moot.

But wait. It gets better.

As a result of current market conditions, CO is no longer in a position to absorb additional fuel costs for the weight of a Buddy Pass rider’s second checked bag. Like non-elite revenue passengers, Buddy Pass riders will be assessed a $25 service charge for their second checked bag. When applicable, excess, overweight, and oversized baggage charges will still apply.

This is sending a clear message to Continental’s employees: Our elite frequent fliers are more important than your friends and family. What a shame.

So the next time some airline apologist points out that Gokhan Mutlu, the JetBlue toilet passenger, was flying on a buddy pass, it’s worth noting that these passes hardly pass for a perk anymore.

"You call that a perk? The truth about airline buddy passes" [Elliott.org]

RELATED
"JetBlue Forces Passenger To Sit On Toilet For Flight"
(Photo: Getty Images)

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Consumerist-5009272 Fri, 16 May 2008 11:33:54 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5009272&view=rss&microfeed=true
<![CDATA[ JetBlue Forces Passenger To Sit On Toilet For Flight ]]> Talk about crappy service! JetBlue is the number 1 and the number 2 airline! A man from NYC is suing JetBlue "for more than $2 million because he says a pilot made him give up his seat to a flight attendant and sit on the toilet for more than three hours on a flight from California," reports CBS News. We're not going to judge the airline too harshly until more of the story comes out, just in case it turns out to be another upset passenger overstating the situation—but if it's true, it's going to be hard for JetBlue to wipe this story from the public's memory for a while. Especially with all the joke opportunities.

The passenger, Gokhan Mutlu, was traveling on a buddy pass, and says about 90 minutes in to the 5 1/2 hour flight from New York to San Diego the pilot told him to give up his seat to a flight attendant.

When Mutlu expressed reluctance to go sit in the bathroom, the pilot, who was not named in the lawsuit, told him that "he was the pilot, that this was his plane, under his command that (Mutlu) should be grateful for being on board," the lawsuit said.

When the aircraft hit turbulence and passengers were directed to return to their seats, but "the plaintiff had no seat to return to, sitting on a toilet stool with no seat belts," court papers say.

Sometime later, a male flight attendant knocked on the restroom door and told Mutlu he could return to his original seat, court papers say.

We wonder if this is just a new corporate policy to reduce the attractiveness of buddy passes. To be honest, though, traveling in a plane bathroom—no strangers sitting nearby, your own sink, free to stand or sit the entire time, and the opportunity to spend most of the flight in your underwear—doesn't really sound that bad. It'd be like a very short prison term, and who doesn't want to get away from everything now and then?

"Man Says JetBlue Pilot Forced Him To Sit On Toilet" [CBStv.com] (Thanks to everyone who sent this in!)
(Photo: qmnonic)

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Consumerist-5008783 Tue, 13 May 2008 10:35:06 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5008783&view=rss&microfeed=true
<![CDATA[ Frontier Airlines Insists Man Who Missed Flight Was On Plane ]]> con_mysteryflyer.jpg Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he'd already flown to Denver. So who took the flight? One of the flight crew's friends? A woman too pretty for Southwest? A killer? There's probably a killer roaming the streets of Denver now.
 
Mary at Frontier keeps promising Matthew she'll look into it, but "after weeks and several calls," nothing's been fixed, and Matthew still can't rebook the flight he already purchased.

Here's his full story:

Recently I purchased a ticket from Farmington NM to Houston Texas on Frontier airlines (which connects through Denver for a total of 4 'segments').
 
I did not make the flight - but when I tried to rebook the flight (and pay the change fee), the airline says I flew to Denver using 1 of the segments. I assured the booking agent that I had not flown and would know if I had done so, but after being put on hold several times for what felt like an eternity, the booking agent insisted that I had actually flown on the flight (and insinuated that I was lying). Upon my persistence, she suggested I call "customer relations" in Denver.
 
I did so, but now several calls to the airline have not resolved the situation.
 
"Mary" from Frontier Airlines "customer relations" keeps promising to get the flight logs (to see if I was actually on the plane I suppose) and get back to me - but after weeks and several calls, she never actually gets the logs (she blames this on their 'subsdiary') and doesn't seem to be able to do anything to resolve the situation.
 
It this day of TSA and "enhanced security," there is no reason - whatsoever - for the airlines not to know who has flown and who has not. I did not give my ticket to anyone and no one else even knew I wa flying, so I highly doubt someone pretended to me. If they would ever actually check their logs, this would be resolved.
 
I think they are just "waiting me out."
Matthew

(Photo: Getty)

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Consumerist-373454 Fri, 28 Mar 2008 12:23:12 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=373454&view=rss&microfeed=true
<![CDATA[ Did FAA Allow Southwest To Fly Unsafe Planes To Avoid Flight Disruptions? ]]> Yesterday the FAA sought $10.2 million in civil damages from Southwest Airlines for neglecting to inspect the fuselages of 46 of its planes. In documents the FAA submitted to Congress, it alleges "the airline flew at least 117 of its planes in violation of mandatory safety checks" over a 30 month period. Southwest says its passengers were never in danger, and that it was an honest oversight that they caught on their own and revealed to the FAA—but (here's where it gets interesting) an FAA inspector has testified that Southwest continued to fly a plane after he discovered the failed inspections and notified them. Now the U.S. Department of Transportation and Congress are asking why the FAA didn't ground the planes as soon as they knew about the missed inspections, and a couple of FAA whistleblowers are leaking internal docs to the press. Only after the issue became public knowledge did the FAA seek civil damages.

The [whistleblower] inspectors say FAA managers knew about the lapse in safety at Southwest, but decided to allow the airline to conduct the safety checks on a slower schedule because taking "aircraft out of service would have disrupted Southwest Airlines' flight schedule."

According to statements made by one of the FAA inspectors seeking whistle-blower status, a manager at the FAA "permitted the operation of these unsafe aircraft in a matter that would provide relief" to the airline, even though customers were on board.

Laura Brown, an FAA spokeswoman, told CNN that the administration has taken action and that a supervisor who was in charge of overseeing Southwest is "no longer in a supervisory position."

Here's Southwest's response to the civil penalty news:
"The FAA penalty is related to one of many routine and redundant inspections on our aircraft fleet involving an extremely small area in one of the many overlapping inspections. These inspections were designed to detect early signs of skin cracking," the airline said in a statement Thursday evening.

"Southwest Airlines discovered the missed inspection area, disclosed it to the FAA, and promptly reinspected all potentially affected aircraft in March 2007. The FAA approved our actions and considered the matter closed as of April 2007."

According to CNN, "the safety inspections ignored or delayed by the airline were mandated after two fatal crashes and one fatal incident, all involving Boeing's 737, the only type of airplane Southwest flies."

(Thanks to Tzepish!)

"Records: Southwest Airlines flew 'unsafe' planes " [CNN]
(Photo: Boeing Photo)

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Consumerist-365203 Fri, 07 Mar 2008 13:07:09 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=365203&view=rss&microfeed=true
<![CDATA[ It's snowing in NYC, causing the usual flight ... ]]> snow.jpgIt's snowing in NYC, causing the usual flight delays and cancellations. The FAA says that JFK, LaGuardia and Newark are expecting arrival delays of three to seven hours. The FAA is also reporting that 27 percent flights at Philadelphia International Airport have been canceled. Feel free to share your thoughts about this with us at tips@consumerist.com. [CNN]

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Consumerist-359694 Fri, 22 Feb 2008 12:20:45 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=359694&view=rss&microfeed=true
<![CDATA[ Like kangaroos? Flights down under may soon ... ]]> midwestmidwest.jpgLike kangaroos? Flights down under may soon cost less thanks to an open skies agreement signed by the U.S. and Australia that will smash apart the duopoly enjoyed by Qantas and United. Richard Branson's discount Australian airline, Virgin Blue, has already submitted an application to mix things up and drive fares south. [L.A. Times]

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Consumerist-357379 Sun, 17 Feb 2008 10:45:30 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=357379&view=rss&microfeed=true
<![CDATA[ JetBlue Flight Attendant Takes Revenge On Passenger Who Asked Her To Stop Speaking Loudly ]]> A JetBlue flight attendant threw a hissy fit when a passenger failed to return her jammed seat to the upright and locked position. The stewardess admitted that the seat's spring was broken, but still gave the passenger a "warning card" and had airport security meet the plane at the gate. Why? A fellow passenger explains, after the jump.

I was on Jetblue flight 324 that left Las Vegas Christmas night and arrived in Washington DC this morning.

I fell asleep and slept through most of the flight. I remember waking up as I heard the captain announce that we were close to Washington DC.

Around then a short blonde female crewmember with a nasal voice (didn't catch her name) began loudly arguing with a lady in the row across from me. The crewmember kept yelling at the lady to put up her young son's seat, and the lady was trying, but the seat wouldn't budge. The crewmember repeated her request to put the seat up several times, and the woman struggled with her seat, arguing that it wouldn't move.

The crewmember said that she was putting in a "warning card" and that the woman and her kids would be met by airport security on the ground.

The crewmember went to the front of the plane, then came back and started yelling at the woman again. At this point, the woman asked the crewmember to try putting up the seat herself. The crewmember struggled with it, admitted that the spring was broken, but said that since the woman was so rude, security would still be meeting her.

About then, the plane touched down. I looked down and noticed I wasn't wearing a seatbelt and that none of my stuff was stowed. I had swapped seats with someone so I could have an empty seat next to me and my carry on bag was on that seat.

I was really confused. The crewmember seemed to have really overreacted to that woman's kid's seat being back an inch or so, but she hadn't even noticed that my stuff wasn't stowed. (I would have stowed it if she'd reminded me about it, I just went from being asleep to watching the argument to feeling the plane set down.)

As I left the plane, I was mentioning my confusion to a man who had been sitting near me. I couldn't imagine why the crewmember was so quick to get the woman in trouble while not even noticing me. He supplied the answer. Apparently, the crewmember had been loudly talking during the night and her voice kept waking up the woman's kids. (The woman, her kids and I were in the last row of the plane, and the blonde crewmember was in the back.)

So the woman had complained about the crewmember making so much noise. Twice.

As I left the plane, I saw airport security interrogating the woman as her freaked-out children watched. That image is still bothering me.

I get that air safety is really important and the unruly passengers can cause a lot of problems. But from my perspective, this really looked like the blonde crewmember called the police not because the woman was creating a disturbance, but because the woman had gotten her in trouble earlier in the flight.

I love your airline and have recommended it to my friends. I get that this was an isolated incident and I will fly Jetblue again. Your customer service has been awesome literally every time I've flown with you, except for today.

All that said, I really think this crew member is, to put it bluntly, a whackjob who is better suited to working for one of your more sadistic competitors.

At the very least, she needs a talking to.

Thanks

Don't worry, JetBlue. Even good airlines have bad apples. Just ask Southwest.

(Photo: Getty Images)

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Consumerist-338901 Sat, 29 Dec 2007 13:00:07 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=338901&view=rss&microfeed=true
<![CDATA[ AA Has Devil Lady For Check-In At Huntsville, Alabama Airport ]]> con_meanlady.jpg Rodrigo writes of American Airlines, "In the last 4 travels between me, my wife and my father-in-law, ALL of them had been pretty bad. But the last one was the worst by far." However, they had lots of miles to cash in, a tight budget, and travel needs, so it was back into the belly of the beast for one more adventure: "First nonsense of the day was when the lady there claimed the maximum was 50 pounds for the luggage. Ok here we go again."

My wife, suspecting this was coming again since the same thing happened last time, waves a document issued by AA stating that international flights such as this one (to and from an overseas city, including the legs inside US) were 70 pounds maximum..."


The AA lady doesn't read it and proceeds to repeat the same garbage over and over. My wife waves the document again and again stating: please read this. Is this not an AA policy? Do you question the validity of this? Why don't you go access the same information. through one ear and out the other.

Sometime later the conversation turned into the AA lady stating to my wife, and I quote: "your daughter cannot travel for free.". My wife takes out my daughter's plane ticket, takes out the ticket receipt, and shows her: "oh this is not a receipt". My wife explains: "here is the amount paid + tax + fee = total, it is printed in the same paper as a plane ticket but it is a receipt, AA said this is the receipt, we paid for it, please call the sales agent if your computer somehow doesn't show. AA lady: "this is not a receipt, your daughter is not booked in the flight and she cannot go". My wife: "that is fraud from AA". At this point I lose it, yell at the AA lady and go away to take care of my screaming daughter (she is 1 year old).

And so the conversation goes on and on for 1 hour and 40 minutes. When it was 10 minutes before the plane departure time somehow, mysteriously, everything gets resolved, my wife gets her boarding passes, luggage gets checked in, no explanations given, no apologies, no nothing.


(Thanks to Rodrigo!)
(Photo: Getty)

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Consumerist-332806 Tue, 11 Dec 2007 23:09:14 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=332806&view=rss&microfeed=true
<![CDATA[ 130 Diverted American Airlines Flights Tracked On A Legal Pad ]]> When a storm forced American Airlines to divert 130 planes from Dallas-Fort Worth last year, the airline tracked the diverted planes not with an advanced computer system, but with a legal pad.

Lacking any automated system for keeping track of all those diverted planes, Mr. Dillman and his colleagues furiously scribbled down details of where they had gone, how long they had sat there, and whether pilots had enough time left on their daily work limits to keep flying when the weather cleared.

Ultimately, 44 of the planes sat on tarmacs for more than four hours.

Although legal pads are 27.2% larger than standard pads, airlines are still investing in technology that can track and manage their fleets. Airlines purchased powerful computer systems in the '90s, but skimped on needed maintenance and upgrades. The new systems should help alleviate the delays that infuriate consumers and make a passengers bill of rights necessary.
The kinds of programs American and others are installing are neither terribly expensive nor "a great leap" in technology, and thus could have been in place years earlier, Mr. Mogel said.

Not stranding passengers "is just a matter of will," he added.

Airlines Work on Systems to Reduce Delays [NYT]
(Photo: AMRO MARAGHI/AFP/Getty Images) ]]>
Consumerist-323975 Sat, 17 Nov 2007 10:02:36 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=323975&view=rss&microfeed=true
<![CDATA[ Protect Yourself From Being Bumped Off A Flight ]]> con_youjustgotbumped.jpg Kiplinger's "Win the Bumping Game" offers some advice on how to minimize the chances you'll get left behind when your airline overbooks a flight. The main thing you can do is arrive early—it's the last-minute arrivals, or worse, those who buy their tickets a half hour before departure, who are most likely to get bumped. The other thing you can do is avoid Delta, Comair, or Atlantic Southeast, which have the worst records of bumping passengers, and stick with JetBlue, which has the best. And make sure you have a seat assignment if at all possible.

The worst times for bumping are Sunday night, Monday morning, Thursday night and Friday morning. It happens more often on heavily traveled routes like L.A.-to-NYC, but there's not much you can do about that.

Airlines are required to ask for volunteers before resorting to bumping, and to offer those volunteers compensation, so if you're a good bargainer this is your chance to score anything extra airline tickets, first class upgrades, and hotel stays. However, you shouldn't trade in your ticket "until you have a confirmed seat on a later flight and know whether vouchers you're offered have blackouts or reservations restrictions."

Lacking volunteers, agents usually target the last passengers to arrive at the gate. If that happens to you, you'll receive a written statement describing your rights (small comfort as you watch the plane depart) and promising you a seat on another flight. If you can be booked on a flight that will get you to your destination within one hour of your original arrival time, you're entitled to nothing except maybe an apology. But if you'll be one to two hours late, the airline owes you cash: the cost of the fare to your destination, up to $200. If you are delayed by more than two hours, the compensation doubles, to as much as $400.

"Win the Bumping Game" [Kiplinger]
(Photo: Getty)

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Consumerist-321788 Mon, 12 Nov 2007 16:41:07 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=321788&view=rss&microfeed=true
<![CDATA[ Next Summer: Fewer Flight Delays, But Higher Prices ]]> con_neverendingplanetaxi.jpg Here are the results of those secret meetings we told you about last week: flight delays may be cut by as much as 25% by next summer, but the consequence will be fewer flight times to choose from, and higher ticket prices. The airlines are suggesting cutting the number of flights out of the three hubs most responsible for the nation's delays—JFK, La Guardia, and Newark. "About three-fourths of chronic delays around the country can be traced back to congestion at these three airports," reports Kiplinger's.

The move is an attempt by the airlines to address both the incredibly high rate of delays (up to 28% this year) and the deep customer dissatisfaction (up to 1893% this year), before the feds step in with legislation or congestion pricing. They're expected to produce an official draft of their congestion-reduction plan this December, and Congress says they'll be checking in every three months to monitor progress—which we think means one more time before summer comes around?

"Smoother Skies Ahead for Frustrated Travelers" [Kiplinger's]
(Photo: Getty)

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Consumerist-311205 Mon, 15 Oct 2007 21:03:09 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=311205&view=rss&microfeed=true
<![CDATA[ US Airways Misplaces Two Teenagers ]]> US Airways somehow misplaced two teenagers (14 and 16) who were flying alone from San Diego to Raleigh. Despite promises that the airline would make sure the kids made their connection and that someone would meet them at the gate, US Airways stranded them overnight in Cincinnati, where they had to sleep on cots in the control tower. What happened? US Airways changed their connection while the boys were in the air, then didn't bother to tell them. From the Raleigh News & Observer (emphasis ours):

When mom took the teens to the airport July 28, there was already trouble. Flight delays made the connection schedule tight.

They hatched plan B: The kids would fly direct from Phoenix to Raleigh on US Airways. The plan was confirmed while the boys were on the first leg of their journey, and an agent was to redirect them in Phoenix.

Tucker tracked their progress online. About 20 minutes after the US Airways flight departed Phoenix for Raleigh, he called the airline and was told that Calvin and Joel were on the flight list.

Two hours later, the phone rang. It was Joel.

" 'Aren't you on a plane?' " asked an alarmed Tucker. Nobody met the boys in Phoenix and as experienced flyers — they've flown cross-country twice a year for about eight years — the teens went to the Delta gate.

They missed their final connection in Cincinnati, and no other flights were headed for Raleigh that night. Joel was on a pay phone, with Calvin running to McDonald's for change to keep the connection.

"There was a tremendous amount of panic," Tucker said. "There's nobody in Cincinnati that I know. It's definitely panic, alarm and outrage."

It took Tucker 40 minutes to wind his way through the phone tree at US Airways, which dispatched a representative to find the boys. They were given vouchers for food and taken to the control tower to sleep on cots.

US Airways says "parents request the airline escort when they book tickets, not later as Tucker did." They received two $250 vouchers for their trouble. (Their flight cost $400.)


US Airways loses track of 2 teens
[News & Observer]
(Photo:brappy!)

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Consumerist-287735 Thu, 09 Aug 2007 09:53:03 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=287735&view=rss&microfeed=true
<![CDATA[ In-Flight Bunk Beds: Would You Rather Fly "Horizontally?" ]]> Lufthansa is looking into the idea of providing economy-class bunk beds on its long international flights. From the Daily Mail:

Economy-class passengers have had to settle for being packed into tightly regimented reclining seats for extended periods of travel, which have been blamed for causing potentially fatal blood clots known as deep-vein thrombosis, or DVT, in susceptible individuals.

Until now, airlines have been reluctant to introduce fully reclining seats in economy class because they require more space.

This reduces the number of passengers and decreases profit for the carriers.

But by stacking beds one on top of another, the airline can make use of the normally unused space in the cabin above fliers.

Lufthansa revealed computer-generated pictures of its triple-decker bunk beds as part of a customer survey it conducted among selected customers to see if the idea had wings.

A Lufthansa spokesperson said,
"We are going to analyze the results of the survey and then we will decide whether to proceed or not. But the first results have been very positive." No word yet on how the bunk beds would be adjusted so that passengers could eat their snacks, or what prevents a shower of crumbs and baby powder and god-knows-what-else from landing on the lower bunks, but whatever. We think it's a cool idea that needs a lot of work. Does a bunk bed flight appeal to you?

Welcome to sardine air: Airline introduces triple bunk beds in economy [Daily Mail]
(Photo:Daily Mail)

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Consumerist-286903 Tue, 07 Aug 2007 13:31:10 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=286903&view=rss&microfeed=true
<![CDATA[ Airline Performance Down in 2006 ]]> The Department of Transportation is reporting that airlines were on-time fewer times and mishandled more baggage in 2006:

The airlines posted a lower rate of on-time flights and more reports of mishandled baggage.

Findings from data submitted by 20 carriers showed on on-time arrival rate of just over 75 percent in 2006, down 2 percent from 2005

The airlines also reported 6.73 reports of mishandled baggage per 1,000 travelers last year vs. 6.64 the year before.

Airlines also bumped more people in 2006, but only killed one pet in December. Oddly, consumer complaints filed against airlines are down, so perhaps you are becoming resigned to the way you are treated by airlines. —MEGHANN MARCO

Airlines Report Lower Marks for On-Time Flights [MSN]

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Consumerist-235446 Fri, 09 Feb 2007 13:45:34 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=235446&view=rss&microfeed=true
<![CDATA[ AirTran Grounds Screaming Toddler And Family, Literally ]]> AirTran is defending itself today for removing a screaming toddler and her family from a flight bound for Boston. "The flight was already delayed 15 minutes and in fairness to the other 112 passengers on the plane, the crew made an operational decision to remove the family," AirTran spokeswoman Judy Graham-Weaver said, " [The toddler, a three year old named Elly] was climbing under the seat and hitting the parents and wouldn't get in her seat."

The family was compensated to the tune of "$595.80, the cost of the three tickets," and "flew home the next day.

They also were offered three roundtrip tickets anywhere the airline flies," but the father said they'd never fly AirTran again. This, of course, means we are suddenly more interested in flying AirTran for the no psychotic toddler policy. There are other people on the plane, and if you can't control your kid you need to be removed rather than ruin/delay the flight for everyone else.—MEGHANN MARCO

Toddler's Temper Ousts Family From Plane [Chicago Tribune]

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Consumerist-231497 Thu, 25 Jan 2007 13:19:51 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=231497&view=rss&microfeed=true
<![CDATA[ Drunks On A Plane: How Not To Behave During A 6 Hour Flight ]]> Yes, flying can be stressful, but it's no excuse to get belligerently drunk. On a recent United Airlines flight from Boston to San Francisco a 28 year-old female passenger did the following:

• Used her cell phone.

• Made jokes about the plane being hijacked when asked who she was talking to: "I'm calling 911 because the plane is being hijacked."

• Attempted to take her dog into the airplane bathroom.

•Locked herself in said bathroom saying: "You are going to have to kill me and my dog."

• Attempted to exit the aircraft mid-flight. "I'm getting off the aircraft," she said. She was then restrained with handcuffs and plastic ties.

Attention readers: Do not get drunk during a long flight. We know they stopped giving you food, but you shouldn't fly drunk. Bring a sandwich. Have a cocktail. But remember, it's an airplane, not a nightclub. It's inappropriate to be stinking of alcohol and out of control on a plane. Oh, and bring breath mints, too. Please.—MEGHANN MARCO

United passenger charged for alleged drunken behavior on flight [USA Today]

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Consumerist-230881 Tue, 23 Jan 2007 15:37:19 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=230881&view=rss&microfeed=true
<![CDATA[ UPDATE: Actually, Don't Buy Tickets At The Midnight Hour ]]> midnight2.jpgYesterday, we claimed that sitting around bleary-eyed until midnight would net you the best airline ticket prices. Upgrade Travel read it; they snickered contemptuously, sending guffaws of elite contempt in our direction. Then, Mortal Kombat style, they ripped the dripping spine out of our hopes and dreams of cheap nocturnal airfares:

    Several blogs — at least 36 of them — picked up on this tip. The problem is it's completely wrong. It's pure, unadulterated bunk, a long-running myth of the airline industry.

    I consulted with the good folks at FareCompare.com, who reaffirmed my view. The Wednesday midnight rule is a myth.

Why's it a myth? For one, held inventory is released every day at midnight — Wednesday is not the cheap fare G-Spot. Furthermore, most fares on hold just aren't really all that cheap. Oh, and that midnight thing? That's bunk too.

Okay, smart guy. When is the best time to get cheap tickets?

Mythbustin': Is Wednesday at midnight the best time to buy airline tickets? [Upgrade Travel]

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Consumerist-193267 Thu, 10 Aug 2006 05:30:32 EDT consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=193267&view=rss&microfeed=true
<![CDATA[ Buy Airline Tickets At The Midnight Hour ]]>

Lifehacker spotted this excellent tip on when the best time is to buy airline tickets for the lowest prices:

What's the absolute best time to purchase a ticket directly from the airlines? Turns out it's Wednesday from midnight to 1a.m. in the time zone of the airline's "home base." (For instance, Delta is headquartered in Utah and United currently calls Chicago home.)

Why? That's when the computer systems of most airlines get rid of the reserved but unbooked lower fare reservations. Most of us at one time or another have booked a reservation, then let it go without purchase. Snap-up these discounted fares right after this happens and you're likely to get a significant discount.

Of course, if you're looking to get a Frequent Flyer free ticket, the best time is either 331 Days or Less Than Four Weeks before. Use both tips together and you can snag yourself some dirt cheap flights.

We hope to have another post up later today on trading your credit card reward points for a free ticket, so watch for that so you can add another weapon to your cheap flight arsenal.

Tip For Best Purchase Time of Airline Tickets [Sound Money]

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Consumerist-192998 Wed, 09 Aug 2006 06:15:13 EDT consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=192998&view=rss&microfeed=true
<![CDATA[ The Syrupy Smell of Success ]]> See, you can dumpster dive for Wendy's cups and have a cute girlfriend. This is Today's Hobo.

Tower of Cups [Flickr]

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Consumerist-143044 Wed, 14 Dec 2005 11:16:35 EST consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=143044&view=rss&microfeed=true
<![CDATA[ Wendy's AirTran Flight Cups Promotion Getting Crazy ]]> airtran_cups.jpgIt looks like we're not the only ones to notice the frenzy growing around AirTran and Wendy's Free Flight Giveaway. The Christian Science Monitor reports on dumpster divers digging outside Manhattan Wendy's looking for the cups that will gain them a free trip.
In all, the pair collected about 330 cups, more than enough for two round-trip flights for each of them. "It's pretty disgusting work, especially when you grab a handful of chewed meat," says Danielle, who asked that her full name be withheld to ensure that AirTran would honor her claim. "But it's about the only way I can afford to see my family [in San Luis Obispo, Calif.]."
It's getting nuts. The article quotes the going rate for a single ticket as going for a buck fifty—more than it costs to buy the cup with soda at Wendy's. People are literally being paid to dumpster dive.

It's been a few years since we traipsed in the greasy backs of fast food alleys, so we may be out of practice. Getting a $700 round-trip ticket for just a couple hours of digging almost sounds worth the trouble. Have any of you make a fortune digging through Wendy's trash yet? (Thanks, Ryan!)

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Consumerist-142802 Tue, 13 Dec 2005 12:00:58 EST consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=142802&view=rss&microfeed=true