American Airlines Sent My Boss's Mom On Flight Headed In Wrong Direction

American Airlines Sent My Boss's Mom On Flight Headed In Wrong Direction

Jennie says she arranged for a ticket on American Airlines to have her boss’s mom fly from Santa Fe to Los Angeles. The passenger suffers from dementia and somehow ended up on the wrong flight, headed instead to Texas. Jennie says the airline admitted fault, refunded the ticket and even sent her flowers, but she says the efforts weren’t enough because the woman is terrified to fly now. [More]