Virgin Atlantic, British Airways Admit To Collusion, Prepare To Issue Vouchers

Virgin Atlantic, British Airways Admit To Collusion, Prepare To Issue Vouchers

Virgin Atlantic and British Airways admitted last week to the Department of Justice that they colluded to levy excess fuel surcharges ranging from $10 to $100. Despite the admission, both airlines claim that passengers weren’t really overcharged.

Ruxin: TB Bigger Problem Than Just That Groom

Ruxin: TB Bigger Problem Than Just That Groom

Josh Ruxin, the Assistant Clinical Professor of Public Health at Columbia, says that although only 17 people in the US have come down with Multidrug Resistant TB in the last seven years, it is a huge problem throughout Africa.

Department Of Transportation To Examine Deceptive Airline Schedules

Department Of Transportation To Examine Deceptive Airline Schedules

The Department of Transportation is accusing eight airlines of publishing unrealistic schedules. At issue is whether airlines are properly disclosing on-time performance statistics as required.

“We want to understand … how it is possible that a flight could be late 70 or 80 percent of the time and actually not disclose that inadequate rate to the customer,” said Andrew Steinberg, assistant secretary of transportation for aviation and international affairs.

If airlines do not demonstrate improvements within the year, Congress has threatened to unleash a barrel of monkeys new rules. The Department can start by having a friendly chat with U.S. Airways, operator of Flight 154 from Philadelphia to San Francisco, which arrived late 100% of the time in February. — CAREY GREENBERG-BERGER

Gneiss Security, TSA!

Gneiss Security, TSA!

American Airlines: Evoke 9/11? Give Away A TiVo!

American Airlines: Evoke 9/11? Give Away A TiVo!

Pack A Pistol When You Pack Your Bags

Pack A Pistol When You Pack Your Bags

Sick of your luggage being lost by airlines? Start packin’ a gat. This is just an awesome tip, courtesy of the Bruce Schneir, via The Boing: [More]

That Economist Article We Wanted You To Read, In Full

That Economist Article We Wanted You To Read, In Full

Yesterday, we recommended reading the Economist as a healthy alternative to the illustrious Jugs Magazine. In particular, we highlighted the excellence of a recent article called Welcome Aboard, and laboriously typed in a snip for your amusement. We then recommended you go out and buy the magazine.

Before You Panic, Try FlightAware.com

Before You Panic, Try FlightAware.com

Remember Erica? She was the lady who raged against US Airways for listing her husband’s delayed flight as UNKNOWN, thus spinning her into a terror-induced seizure of fears about exploding airplaines and raising her children as a single parent.

US Airways Flight 723: UNKNOWN

US Airways Flight 723: UNKNOWN

Wanted: Singing, Kung-Fu Stewardesses

What are the requirements to be a flight attendant? A cute wiggle. A superhuman patience with the bovanity of humankind. The ability to comfortably work for hours at a time in panty hose.

The Amazing Ryanair Raffle Ticket

We rarely do anecdotal stuff here, but I thought this was interesting enough to comment on.

TSA Arrests Penis Pump Terrorist

TSA Arrests Penis Pump Terrorist

There’s simply nothing more awkward than being caught with a penis pump. By your Mom. On vacation. While the TSA accuses you of being a terrorist.

Westjet Delays, Pays Happy Traveler

Westjet Delays, Pays Happy Traveler

7.50 worth of complimentary drinks at the airport bar. That’s the way customer service is handled in Ireland.

Southwest Airlines Sues To Keep Seating Inconvenient

Southwest Airlines Sues To Keep Seating Inconvenient

If you’re a Southwest Airlines flier and want the best seats, an entire cottage industry has sprung up. You enter your Southwest Airlines account and password into sites like boardfirst.com, apassonly.com or alineonline.com will automatically check you in online the second Southwest Airlines starts accepting seat reservations. It costs about $5 bucks per use… an excellent deal if you really want to get that extra leg room near the emergency exit door.

Real Snakes On A Plane: Viral Marketing or Implausible Adventure?

Real Snakes On A Plane: Viral Marketing or Implausible Adventure?

From the Too Timely To Be Real Department, this just in: a 62 year old West Virginia pilot screams “I’m sick of these muddafuggin’ snakes!” right before grabbing a cobra around the thorax and punching it right in the face.

Airlines Owe Frequent Flyers 27M Free Trips

Airlines Owe Frequent Flyers 27M Free Trips

Thoroughly filed in the ‘old news’ department, there’s a USA Today article up complaining about just how gosh darn difficult it is to redeem your frequent flyers miles these days. There’s no new information in the article, except a statistic we didn’t know that makes airline stinginess seem even worse: growth in frequent flyer programs increases at a rate of about 13% per year, even as it gets harder and harder to do anything with your points.

Expedia Closes Ticket Change Fee Loophole Around Customer’s Throat

Expedia Closes Ticket Change Fee Loophole Around Customer’s Throat

All our best correspondents have alliterative names. Consumerist Grant G. decided to use Expedia to book a couple of round-trip flights from Denver to San Francisco. But when his plans changed and he needed to fly back a day later, he was told there would be a $200 extra charge to change the booking.

United Lies To Another Customer. Also, Continental’s Bitch CSR!

United Lies To Another Customer. Also, Continental’s Bitch CSR!

Apparently, lying to customers is an integral part of United’s strategy for dealing with frustrated travelers. A fter Laura complained to us about United delaying her flight, losing her bags and then unblinkingly lying to her, we received this email from Brian,who details another experience in which United lied to a customer about a lost bag.