Thomas bought a set of Oneida flatware about a dozen years ago. He writes that he assumed that he just needed to buy new knives when his came apart at the handles, but someone advised him to contact the company. He did, and was amazed at Oneida’s response to his request. [More]
Jeanpaul wanted to buy several replacement spoons for his Gourmet Settings flatware set, but the company didn’t seem to sell the pieces individually. After fruitlessly searching both the company’s site and eBay, Jeanpaul wrote in asking if there was any way to replace just his missing spoons. Rather than turn him away spoonless, Gourmet Settings asked for Jeanpaul’s address and then offered to send the replacement spoons free of charge.