Firestone Fixes Broken Axle For Free, Blames
"Miscommunication"

Firestone Fixes Broken Axle For Free, Blames "Miscommunication"

Remember Greg? The front axle of his car broke as he tried to drive it out of a Firestone Complete Auto Care shop, and the shop wouldn’t take responsibility for the incident. We heard back from Greg. He reports that the regional manager declared the situation a “miscommunication.” He now has a repaired axle and a word of thanks for the readers of Consumerist. [More]