Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes. [More]
A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]
Matt hasn’t been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. [More]
On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]
Starting October 16, all Verizon Communications landline, FiOS, and DSL customers will have to pay a $3.50 fee if they pay their bills by credit or debit card. (Currently there are no plans to apply to same to wireless customers). The only way to get around it is to sign up for auto-billing. Verizon says the new fee is because they have a new vendor for processing credit and debit transactions, and they’re passing on the lack of savings to you. [More]
Todd’s subject line to us was, “Verizon FiOS hates me,” and maybe he’s right. Each time he tries to sign up for their package deal, they check his credit score, proceed with the sign-up process, then cancel everything at the last minute due to a “technical glitch.” They say he can try a third time if he wants. [More]
Consumerist reader Beth is a telecommuter who needs something more than the standard residential internet connection. So she decided to spring for the business-grade line for the apartment she shares with her boyfriend. However, since their TV has nothing to do with her business, they opted to keep the cable service on their residential account. I probably don’t need to tell you that trouble ensued. [More]
Reader Shelve says he was able to get Verizon to give him $40 per month off his FiOS bill. How? [More]
Even though Verizon might have throttled back on expanding its FiOS network to new areas, the company still needs to make sure the networks it’s spent millions installing start making money. That’s why the telecom biggie has made two moves to attract reluctant consumers. [More]
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you’ve ever been told that your whole apartment complex can get cable/FiOS/whatever, but you can’t because you are special and not allowed to be happy. You’d be surprised at how many letters we get from people who have this problem. One such person, Andrew, Consumerist Reader, decided to email the CEO. [More]
If you live in the city of Boston, those “FiOS Guy” commercials are about close as you’re going to get to Verizon’s fiber-optic cable/phone/internet service in the foreseeable future. [More]
Our buddies over at the CR Money Blog noticed something odd about a new offer from Verizon. You can get FiOS for $89.00 for a year! Sounds good, until you realize that the prices goes up after 12 months– but the contract doesn’t end for another year. [More]
Corey, who is trying to help his Brooklyn parents improve their TV setup, feels his folks were baited and switched by Verizon, displaying a cheap deal on its site that went away after he entered his parents’ address. [More]
Verizon’s customer service is operated by robots. Apparently, these robots are not too skilled at determining whether or not you are also a robot. This might be useful to know during the upcoming robot apocalypse (see this educational film about the subject,) but for reader Carlos it had no practical application. [More]
Reader David’s FiOS DVR really sucks. Since it’s his 5th one — he’s starting to suspect that they all suck.
Want to know how to piss people off? Send them marketing crap for deals they can’t use. Take this individual. The title of the blog post should probably not be reproduced here, but the basic idea is that unless you can offer TV, Internet and phone from Verizon for $79.99 a month — don’t mail stuff to people saying you can.
There is no such thing, dear readers, as a free computer. Particularly, Ray learned recently, in the case of Verizon’s “triple play” promotion for new FiOs users, where one of the options is a “free” netbook. Sure, you never expect “free” items to be completely free, but his situation is even more complicated than that.