The fee that just won't go away.

Verizon Sends Me To Collections Over Fees It Shouldn’t Have Charged Me In The First Place

After several months of being lied to by Verizon customer service about his bill, it looks like a customer finally got the company to realize its error and zero out his account — except for the $17.50 in fees that shouldn’t have been assessed in the first place, and which has the customer fending off a collections agency. [More]

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

Verizon’s Deal To Buy Spectrum From Cable Companies Could Mean Fewer Cable Options For Consumers

It seems like it’s been oh, about eight months since Verizon Wireless announced its proposal to buy billions of dollars worth of wireless spectrum from cable companies who aren’t using it anyway. At first glance, it seems like a not-horrible idea, as Verizon Wireless doesn’t compete directly with the likes of Comcast and Time Warner Cable. But with regulators nearing a decision on the deal, several high-profile folks have come forward to voice their concerns about how Verizon might be sacrificing the growth of its FiOS business in favor of its wireless network. [More]

Verizon FiOS Retention Rep Called My Bluff. Now What?

Verizon FiOS Retention Rep Called My Bluff. Now What?

It’s a common money-saving tip repeated just about anywhere you find money-saving tips. If you want to save money on something that you subscribe to (particularly cable TV), give them a call and threaten to cancel. They’ll slash your rate and maybe even shower you with freebies in order to keep you from walking away. Only a retention rep at Verizon called Dan’s bluff and wouldn’t lower his rate now that he’s out of his initial two-year contract. He’s prepared to leave, but really doesn’t want to. Have you managed to finagle a lower rate out of Verizon or another telecom? If so, how? [More]

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon: You Totally Need This Unnecessary FiOS Upgrade

Verizon really wants Sean to sign up for FiOS. Really, really wants him to sign up. He’s happy kicking it old-school with a regular old copper landline, and dumping the barrage of FiOS ads in the trash. So it was interesting when he got a letter apologizing for nonexistent “service issues” in his area and urging him to upgrade to the newer, shinier fiber optic network. The letter assures him that he can totally keep his current phone plan at its current price – even though the equivalent plan under FiOS is cheaper. [More]

Worst Company In America Round One: AT&T Vs. Verizon

Worst Company In America Round One: AT&T Vs. Verizon

Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. [More]

2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS

2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS

More than two years ago, Consumerist reader Stephen spotted a Verizon FiOS box tacked to the side of his neighbor’s house. The two properties share a driveway and a telephone pole, so it should be no problem to get his house hooked up for FiOS service, right? Of course not. [More]

Verizon FiOS Won't Stop Billing Me For Phantom Cable
Boxes

Verizon FiOS Won't Stop Billing Me For Phantom Cable Boxes

Heath exchanged his two Verizon FiOS set-top boxes for two shiny new ones, but Verizon was unable to let go. They just couldn’t get the idea through their billing system that Heath has two boxes now, not four. So they kept billing Heath for all four, until he gave up and got rid of FiOS entirely. Now they’re trying to get him to pay $900 for the boxes that he already returned in January, even though he’s provided them with the equipment return paperwork. [More]

FCC Broadband Study Shows Which Companies Actually Come
Close To Meeting Advertised Download Speeds

FCC Broadband Study Shows Which Companies Actually Come Close To Meeting Advertised Download Speeds

Today, at — of all places — a Best Buy in Washington, DC, FCC Chairman Julius Genachowski announced the results of the agency’s Measuring Broadband America study, which looked to put a more accurate number on what consumers should be expecting from their broadband providers. [More]

Cable Boxes Slurp More Electricity Than Refrigerators

Cable Boxes Slurp More Electricity Than Refrigerators

The biggest energy hog in your house is probably sitting right under your TV. That little ol’ set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the Natural Resources Defense Council. [More]

FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears

FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears

Well at least they didn’t start a fire. That seems to be the only thing Verizon FiOS didn’t mess up with they did an install for reader janvir. They destroyed our reader’s new flowerbeds, mucked up the mulch, and cut several lines going into their house. Phone, alarm, TV, and internet were all cut. Despite promises to fix it, FiOS was a no-show. Oddly enough, Comcast actually had better customer service than FiOS, coming out and promptly fixing the lines FioS had cut. Here’s Janvir’s complaint letter: [More]

One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn’t really experienced any problems with that service, that he’d take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn’t have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. [More]

Verizon FiOS Wants Me Back, But Makes It Extra Difficult

Verizon FiOS Wants Me Back, But Makes It Extra Difficult

Arthur loved the Verizon FiOS service he once had, and wants it back. He’s not as fond of their customer service or their prices, though, and ditched them for Cablevision. He met a salesman who made a great deal happen…and now the vagaries of Verozn’s system mean that if he signs back on with Verizon, the nice salesman will lose credit for the sale to Arthur, and also the commission. What to do? [More]

Verizon Refuses To Believe That They Have Your Router And
DVR

Verizon Refuses To Believe That They Have Your Router And DVR

Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes. [More]

Guy Tries To Give Up Cable, Wimps Out In Under A Month

Guy Tries To Give Up Cable, Wimps Out In Under A Month

A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]

FiOS Is Fast Except When You Can't Upload Anything

FiOS Is Fast Except When You Can't Upload Anything

Matt hasn’t been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. [More]

Verizon Was Just Kidding About Charging You $3.50 To Pay
Your Bill

Verizon Was Just Kidding About Charging You $3.50 To Pay Your Bill

Verizon was on the verge of charging landline, FiOS, and DSL customers $3.50 for the privilege of paying their bill by credit card, but has apparently reconsidered. [More]

Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post

On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]

Verizon To Charge You $3.50 To Pay Your Bill

Verizon To Charge You $3.50 To Pay Your Bill

Starting October 16, all Verizon Communications landline, FiOS, and DSL customers will have to pay a $3.50 fee if they pay their bills by credit or debit card. (Currently there are no plans to apply to same to wireless customers). The only way to get around it is to sign up for auto-billing. Verizon says the new fee is because they have a new vendor for processing credit and debit transactions, and they’re passing on the lack of savings to you. [More]