Comcast Hopes To Deploy Multi-Gigabit Broadband By 2018

Comcast Hopes To Deploy Multi-Gigabit Broadband By 2018

Earlier this summer, Comcast revealed that it will soon be testing an upgrade to its cable broadband network that should allow it to deliver download speeds of up to 10Gbps, ten times the current top speed of Google Fiber. Now the company is giving some idea of how long it thinks it will need to make this super-fast Internet access available on a wider basis. [More]

One Cablevision commercial depicts a sheriff telling Verizon that the town is done with its lies about WiFi.

Judge Says Cablevision Must Stop Running Ads Calling Verizon A “Liar”

It’s not uncommon to see a cable provider commercial that pokes fun at or attempt to disprove a competitor for their claims of being the faster, less expensive, or just plain better option. But there’s one less lineup of such ads you’ll be seeing on your TV, as a judge ruled this week that Cablevision must stop running its ads that essentially call Verizon a “liar” regarding claims that it had the fastest wireless network. [More]

Verizon: “People Are Going To Look Back And Laugh” At NJ Customers Worried About Their Copper Landlines

Verizon: “People Are Going To Look Back And Laugh” At NJ Customers Worried About Their Copper Landlines

Copper wire might seem old-fashioned now, but after a hundred-year run of it being the way to get telephone service, you can imagine why consumers are attached to it. But still, there are indeed many good reasons for upgrades to be taking place. There are good arguments to be made for explaining to anxious consumers how change can benefit them — but mocking them simply for wanting their needs met is not one of those. [More]

Verizon’s Refusal To Repair Landline Service Leaves Elderly Man Without Phone For Months

(Alain Ferraro)

While plenty of Americans rush to acquire the latest and greatest in new telecom technology, there are some that only need the basic phone service they’ve had for decades. But as we’ve seen on multiple occasions recently, a number of traditional landline users are being left out in the cold as Verizon tries to transition customers away from copper line service and to fiberoptic phone lines. And for one elderly New Yorker, Verizon’s apparent inflexibility resulted in months of having absolutely no service at all. [More]

(Jeremy Schultz)

New York City Audit Calls Out Verizon For Failure To Build Out FiOS Network As Promised

Verizon is pretty much over this whole “FiOS” thing. They still support their existing networks, of course, but they’re pretty much done building out new ones. That, however, does not sit well with the city of New York, which is still waiting for Verizon to finish the city-wide build they promised to have done by last year. [More]

Contract Dispute Blacks Out The Weather Channel Again, This Time On FiOS

Contract Dispute Blacks Out The Weather Channel Again, This Time On FiOS

Bad storms are once again brewing for The Weather Channel. The latest in a maelstrom of recent carriage contract disputes has seen the cable standby booted off of Verizon FiOS systems… and there doesn’t appear to be a quick resolution out on the horizon. [More]

Cablevision Sues Verizon, Claims “Fastest WiFi” Ads Are Misleading

Cablevision Sues Verizon, Claims “Fastest WiFi” Ads Are Misleading

Competing companies often call each other out for exaggerations in ads and other marketing sleight of hand, but Cablevision has decided to let the legal system settle its dispute with Verizon over claims of who has the “fastest WiFi available.” Meanwhile, Verizon says the lawsuit is a marketing ploy to sell Cablevision’s WiFi phone service. [More]

Netflix's ISP speed ranking for October, 2014.

Netflix-Verizon Connection Agreement Finally Pays Off: FiOS Users Seeing Fastest Streaming Speeds

Netflix and Verizon have done a lot of very public verbal poo-flinging at each other this year over the abysmal connection speeds FiOS customers have had when trying to stream video from Netflix. Last mongh, FiOS customers finally started to see some relief (and some smoothly playing TV). It looks like the paid interconnection agreement between the two, though, has finally led to some cooperation and is bearing fruit, as Verizon FiOS customers are now seeing faster average Netflix streaming speeds than from any other large ISP in the country. [More]

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

If you live near one of the few areas in the country in which Verizon actually operates its FiOS network, you might have seen one of the ads where a Verizon FiOS shill asks “America” to look at a charts claiming to show customer satisfaction results for the nation’s largest Internet and pay-TV providers. Looking at those chart, it appears that Verizon is blowing the competition smithereens. The reality is not as dramatic, graphically speaking. [More]

FiOS Goes Symmetrical: Verizon To Offer Same Upload, Download Speeds

FiOS Goes Symmetrical: Verizon To Offer Same Upload, Download Speeds

FiOS users who get annoyed over how long it takes to upload your stuff to YouTube, rejoice! Verizon announced today that they’re upping their upload speeds to match their download speeds. It’ll take a few months, but eventually subscribers will be able to put stuff on the internet at the same speed they pull stuff down from the internet. [More]

Now That Netflix Is Paying Comcast, Users Finally Get Decent Speeds… But At What Cost?

Comcast's speed has rebounded to its fastest ever since bottoming out in January.

The good news: Netflix’s deal to pay Comcast for better access to its network is working. The bad news: This will now set a precedent that Internet service providers can hold content companies hostage with complete disregard to net neutrality. [More]

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

It’s no secret that companies like AT&T and Verizon look at their aging copper landline networks as expensive dinosaurs of a pre-Internet age. But one advocacy group alleges that Verizon has allowed its copper lines to fall into disrepair in the hopes of pushing landline customers to Internet-based phone service. [More]

Here’s What the Lack of Broadband Competition Looks Like on a Map

Here’s What the Lack of Broadband Competition Looks Like on a Map

When announcing Comcast’s intention to buy Time Warner Cable, Comcast CEO Brian Roberts called cable a “highly competitive and dynamic marketplace.” Dynamic it might be, but competitive it isn’t. Most of us live a local monopoly, cable-wise: it might be a Comcast city or a Time Warner town, but we don’t have that much choice with our providers. And those companies also, hugely, provide our broadband access. So what does 75% reach or a 15% market share really look like, to a city and the people in it? [More]

Data from Netflix's ISP rankings, comparing 12-month period from Feb 2014 to Feb 2014.

Netflix Streaming Speeds Getting Worse For Comcast and Verizon FiOS Customers

Do you have broadband internet? Do you like to watch streaming movies and TV on Netflix? If so, great news: your connection to Netflix is getting faster! Unless, of course, you happen to be one of the tens of millions of Americans who use Comcast or Verizon FiOS for internet access at home, in which case it’s completely the opposite. [More]

Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

UPDATE: A rep for Verizon has reached out to Consumerist to clarify that the $50 activation fee is only required for customers who order FiOS service offline and that this fee varies from market to market. Additionally, the $5/month router rental fee has not yet started. It will begin Feb. 16 in all markets except New York State. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

(Cayusa)

How I Straightened Out A Verizon FiOS Mess With A Single E-Mail

Edwin wanted to stay with Verizon FiOS, but they didn’t want to stay with him as he moved to a new city. He tried, really, he did. Before packing it all in and giving up on Big Fiber, he tried what is a standard move to Consumerist users but a little more novel to most people. That is, of course, the executive e-mail carpet bomb. [More]

(Matt McGee)

Verizon Has No Idea Whether I Get FiOS Or DSL, Keeps Billing Me After I Cancel

It’s bad enough to get the runaround for something as simple as transferring your Internet service from one address to another. But when you cancel that service because your provider is incompetent, you would at least hope to stop being billed for service you never received. [More]