United Airlines Truly Values Your Business, (CUSTOMER NAME)

United Airlines Truly Values Your Business, (CUSTOMER NAME)

No one is going to pretend that mail merge doesn’t exist. There are no longer secretaries with their fingers poised over typewriter keys who produce every piece of correspondence we receive in response to a complaint letter. Still, reader Giantreesemar just had to share this letter that he received after complaining about a problem with United Airlines’ website. A form letter went terribly wrong and ended up demonstrating how little United cares about its passengers. Maybe. [More]