Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician’s Friend and/or Guitar Center (they’re related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here’s his explanation for what happened.
Bob Weibel at Musician’s Friend contacted us only a few hours after we posted Mitch’s story of the used guitar shipping screw up. He writes, “This kind of thing simply can’t happen, ever. We’ve tracked down Mitch’s order information and have been attempting to reach him on the phone to make things right.”