Earthlink’s Incompetent Email Tech Support Frustrates Felix

Earthlink’s Incompetent Email Tech Support Frustrates Felix

Felix Salmon, a stalwart NYC blogger (check ’em out here) and all-around good chap, sends in his little chat with Earthlink about how his emails gets delayed for sometimes up to two days. The succession of tech reps he talks to are equally mystified, but instead of owning up or trying to resolve the issue, dump buckets of useless red herrings on his head. One of them even quits mid-session after not being able to provide an answer cribbed from the tech support binder propped open in front of him. Full juicy transcript, interlaced with Felix’s commentary after the jump.