(zonaphoto)

US Airways Charges $75 To Change My Ticket To Incorrect Flight, Won’t Talk To Me About It

Consumerist reader Ryan would really like to talk to someone at US Airways about a mix-up at the ticket counter that cost him $75 and delayed his travel time by a few hours, but getting an airline rep on the phone has been a trial. [More]

How Phantom Fees Finally Drove Me Away From DirecTV

How Phantom Fees Finally Drove Me Away From DirecTV

Think you don’t need to check over your bills because they’re on auto-pay or you’ve had the accounts for years? Think again! Looking at his DirecTV bill, Warren found two phantom charges that he knew shouldn’t have been there. He had a $10 fee for the high definition signal waived long ago, but it reappeared on his bill. He also had a charge for the privilege of having digital video recorders, on top of the rental charges for the DVRs themselves. He concluded that fighting the fees wasn’t a good use of his time, but finding a new cable provider certainly would be. [More]

(erikg)

eBay Restricts My Account Because They Owe Me Too Much Money, Sort Of

LW sells on eBay a lot, and has a neat trick to save on listing fees. He sets up listings in a third-party program, then waits until the site is running a free listings promotion. Then, bam! All four hundred listings go up at once! The plan is flawed, though, because eBay doesn’t want to give LW those sweet, sweet fee discounts. He has to call to get them. Over and over. [More]

(dmuth)

Comcast Now Charging Customers For Formerly Free Converter Boxes

Not so long ago, Comcast customers who had to upgrade to digital set-top boxes were provided up to two free digital-television adapters so they wouldn’t gave to trash their old analog sets. Now, folks who still have those DTAs will have to pay $1.99/month for the privilege. [More]

(afagen)

Southwest Raising Bag Fees, Will Start Charging For No-Shows

Hours after announcing a $29 million settlement over its drink voucher program, Southwest Airlines revealed plans to add $300 million in new and increased fees, along with a policy change that will certainly irk some frequent Southwest travelers. [More]

(RichSeattle)

US Bank Keeps Pretending To Waive My Checking Account Maintenance Fees

To some people, $7 per month isn’t a lot of money, but it is to Timothy. He was relieved when he learned that US Bank would be waiving the newly-imposed monthly maintenance fee on his checking account. That’s why he was surprised when his local branch called him up to discuss ways to avoid maintenance fees. The letter that said, “you’re a valued customer and we’ll be waiving your fees” apparently said no such thing. [More]

(The Consumerist)

If You Haven’t Seen Your Doctor In A Few Years, Expect To Pay ‘New Patient’ Fee

For years, a growing number of healthcare providers have been tacking on fees that most patients didn’t notice because they were being paid by insurance companies. But as insurance companies trim the list of fees they’ll cover — and employers shift to cheaper health plans to keep costs from skyrocketing, consumers are being hit with fees they weren’t expecting. [More]

(dooley)

Verizon Tells Us ‘Upgrade Fee’ Is To Pay For iPhone Instruction Classes, Store Kiosks

Yes, mobile phone companies charge fees that seem kind of arbitrary, but Dan and his wife were under the impression that customer service representatives weren’t left to just make up the reasons why. Then they dealt with Verizon, which claimed that the $30 upgrade fee they were going to charge his wife to upgrade to an iPhone 5 not only couldn’t be waived as usual, but that the fee was to cover a sort of “how to use your new phone” class for iPhone users and in-store kiosk repair. Perhaps, in a global sense, this is why the company needs the $30, but the explanation sounded wacky to Dan and Mrs. Dan. They tried to find someone reasonable higher up the corporate food chain, but there was no such reasonable person. [More]

(afagen)

Spirit Hikes Fees To A Max Of $100 For Passengers Paying To Bring Carry-On Bags

First of all, let’s get this straight — fee-happy carrier Spirit Airlines isn’t going to be charging every passenger $100 for a carry-on bag, although that would honestly not surprise us. But if you’re a passenger meeting certain conditions, you could end up paying a maximum of $100 just to bring that roller bag aboard if you’re not careful how you go about it. [More]

HSBC Confuses, Angers Online Customers With Vague New Fees

HSBC Confuses, Angers Online Customers With Vague New Fees

UPDATE: A rep for HSBC has finally responded to our request for clarification on the fees. [More]

Not Even Verizon Knows Exactly Why It Charges $5/Month To Keep Your Number Unpublished

Not Even Verizon Knows Exactly Why It Charges $5/Month To Keep Your Number Unpublished

Most telecom companies have pat, scripted explanations for each of their many, many monthly fees and surcharges, but when one man tried to find out why Verizon charges a $5 fee to keep his number unpublished, he got two very distinct reasons — or rather, one reason and one description of the service. [More]

FDIC: There Is No Such Thing As An “FDIC Fee” To Bank Customers

FDIC: There Is No Such Thing As An “FDIC Fee” To Bank Customers

Odds are that your bank is insured by the Federal Deposit Insurance Corporation, and that your bank pays a premium to the FDIC for said insurance. And while those banks may choose to pass that cost on to customers, they can’t go calling it something like an “FDIC fee.” [More]

Do We Still Need Fee-Disclosure Placards On ATMs?

Do We Still Need Fee-Disclosure Placards On ATMs?

Back in 1999, the Electronic Fund Transfer Act began requiring that ATMs provide two separate disclosures of associated fees — one on the ATM screen before the transaction is confirmed and a second placard placed in a conspicuous location on the ATM itself. Yesterday, the House of Representatives passed an amendment to the EFTA that would eliminate the placard requirement. [More]

Which Airlines Pile On The Most Fees? Compare And Learn

Which Airlines Pile On The Most Fees? Compare And Learn

Our friends over at NerdWallet are always coming up with useful, easy-to-use tools that sift and collate financial information that is normally scattered in a lot of different places. Most of these tools involve credit cards and banking, but they’ve recently opened a travel section. A handy new tool on the site lets you calculate the fees that different airlines charge for the same options, such as checked baggage, rebooking, or unaccompanied minor tickets. This makes it easier to compare airfares that might seem cheap before you start piling on fees. [More]

Can I Survive The Wells Fargo Takeover Of Wachovia With My Account Terms Intact?

Can I Survive The Wells Fargo Takeover Of Wachovia With My Account Terms Intact?

Keith has had the same bank account for eight years, but during that time “his” bank has been four different banks thanks to mergers. Ameribank became First Union, which became Wachovia, which in turn was gobbled by Wells Fargo. That’s just how the history of American banking has worked: what’s the big deal? For the first time in all of these mergers, additional fees will be imposed on Keith’s account. He wants to keep things the way they’ve been for the last eight years, and Wells Fargo wants to move on. Well, it wants to move on to taking more money out of Keith’s wallet. [More]

4-Minute Phone Call Saves ADT Customer $100 Per Year

4-Minute Phone Call Saves ADT Customer $100 Per Year

Aishel is an ADT home security system customer. When he received a letter in the mail that the company was increasing his monthly bill slightly, he decided that this change made him feel quite insecure in the wallet. He called up ADT to see whether they could waive the increase for him. Of course they could: and how would he like a $6 decrease in his monthly bill while he was at it? [More]

Spirit Adds $2 "Dept. Of Transportation Unintended Consequences Fee"

Fresh off fighting laws that require truth in advertising, Spirit Airlines, which hilariously dubbed itself the “most consumer-friendly airline,” is now taking a stand against another government regulation — one that requires airlines to allow passengers to change flights within 24 hours of booking without paying a penalty — by adding two dollars to everyone’s ticket. [More]

Verizon Says It Won't Back Down On $2 'Convenience' Fee

Verizon Says It Won't Back Down On $2 'Convenience' Fee

UPDATE: Verizon lied. They were not as steadfast as they would have had you believe and have now backed down on this fee. [More]