Consumerist
changes
Kinko's Is Dead, Long Live "FedEx Office"
FedEx announced yesterday that they would be renaming Kinko's "FedEx Office" More »
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Fedex
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changes
FedEx announced yesterday that they would be renaming Kinko's "FedEx Office" More »
success stories
UPDATE: Reader Receives Apology For Foul-Mouthed FedEx Employees
You may remember reader Matt from the story "No Proof Of Address? FedEx Curses You Out" in which he was treated very rudely by FedEx employees when he could not produce a utility bill needed to pick up his package. We were happy to hear that after our story ran, FedEx contacted Matt and had his package swiftly delivered to him at work. Additionally, he learned that the Maspeth location already had over 50 similar complaints filed, and that FedEx is now diligently trying to update their door tags and email with current information regarding "proof of address." Matt's comment, inside... More »
complaints
No Proof Of Address? FedEx Curses You Out
UPDATE: Reader Receives Apology For Foul-Mouthed FedEx EmployeesWhat started as a routine trip ended in verbal fisticuffs when reader Matthew went to go pick up his package at a local Fedex receiving center in NYC. He thought that his door ticket and identification was enough to get his package but Fedex said he also needed "verification of address" in the form of a utility bill or something similar. Matthew had never heard of this before, but when he questioned this new policy he received a barrage of foul language from an employee and her manager. His letter, inside... More »
sad
Reader Matt CC'd us on this sad email to Steve Jobs. It seems that some #$!@#$ at FedEx stole his Mother's Day gift right out of the box. Now he's asking Steve Jobs to help him get the stolen iPod replaced in time for Mother's Day.
More »
Dear Steve Jobs: FedEx Stole My Mom's Mother's Day iPod, Please Help!
Reader Matt CC'd us on this sad email to Steve Jobs. It seems that some #$!@#$ at FedEx stole his Mother's Day gift right out of the box. Now he's asking Steve Jobs to help him get the stolen iPod replaced in time for Mother's Day.
More »
shipping
Halve Your Shipping Costs With Amtrak
Express shipping from Amtrak is a cost-efficient way to ship packages between cities, sometimes costing half the price of UPS or FedEx. More »
shipments
FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant
We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »
complaints
Microsoft Keeps Your Repaired XBox For 4 Months, Calls You A Thief For Wanting It Back
Microsoft hasn't returned Tiffany's XBox 360 for four months because they think she is a thief, even though she has her original receipt and a credit card statement proving that she is the console's rightful owner. Microsoft repaired the XBox back in January and tried to return it via FedEx, but a shipping snafu landed the box back at Microsoft's service center. Tiffany has called repeatedly. She even sent a letter to Microsoft's legal department, after sending her receipt and statement, asking how else she could prove ownership. That was 22 days ago. She has yet to receive a response. More »
shipping
FedEx Kinkos Is Confused By Your Request To Overnight A Letter
The workers at the FedEx Kinkos in Astor Place didn't know how to react when reader Eric asked to overnight a letter. They were apparently trained to handle only the Kinkos side of the store, and weren't sure how to ship Eric's parcel—a school board election ballot—to Hackensack, New Jersey. Their solution was both innovative and idiotic: they told Eric to write his credit card info on a slip of paper, and promised to take care of everything the next morning. More »
mail
Email Addresses For A FedEx EECB
Should you have just cause to take your complaint with FedEx to the highest levels of the company, load these email addresses into your Executive Email Carpet Bomb (EECB (Confused? Here's How To Launch An Executive Email Carpet Bomb)). More »
complaints
What Part Of "Must Obtain Signature" Did FedEx Misunderstand?
Frank told FedEx to require a signature before delivering his skis, instructions FedEx found vague and confusing. When Frank complained, FedEx said that in order to deliver the increased volume of goods over the holidays, they reserve the right to essentially chuck your delicate gifts from a speeding truck. More »
little old ladies
FedEx Package Signed For By Mysterious "LOLDLADY"
Reader Nick sent us the tracking info on his FedEx package. He's not home right now, but he knows that a mysterious stranger has signed for his package. The tracking info shows the person's name as "LOLDLADY." Nick writes:I've been waiting for a FedEx package and apparently it was delivered today while I wasn't home and signed for by "LOLDLADY" (an abbreviation for little old lady maybe?). Either way, I just thought this was funny considering FedEx will usually enter the name of the person who signed for the package and not just a description like this.More »
shipping
FedEx Could Have Kicked This Package Once More
[Utica, Michigan, July 20. Image via Nuxx.net]
Surprisingly, the infrared thermometer inside was not damaged.
confessions
FedEx House Arrest!
A heated discussion about FedEx is going on over at one of the Washington Post's blogs, with people purporting to be FedEx employees leaving tips for consumers who are "stuck in FedEx house arrest." Are they real? Who knows, but they do sound pretty accurate. More »
impending doom
Geek Squad Opens Stores Inside FedEx Kinkos
Apparently, FedEx Kinkos will not rest until it adds every possible name to its title, because now in addition to being a FedEx... and a Kinkos... it'll be a Geek Squad. That is, if "Project Xerox" is successful. More »
shipping
DHL Wins Package Race, UPS Still In Transit
Every year Georgia Tech's Supply Chain and Logistics Institute holds a shipping race to see who can deliver packages to remote locations the quickest. Unbeknownst to the companies, they're competing in the Olympics of shipping. More »
shipping
Shipping Showdown: What's The Best Way to Ship?
Good Morning America tested all the major shippers from the USPS to FedEx. What did they find? The USPS took the longest, wasn't guaranteed, but was the cheapest. Stores offering shipping services, like Mail Boxes Etc., were a rip-off, they charged an extra $8 to $15, and tagged on "Saturday Delivery" charges and fuel costs. Best to go straight to the source. —MEGHANN MARCO More »
closed-captioning
Deaf Redskins Fans Suing for Closed-Captioning
Not to be outdone by the blind, the deaf are suing the Washington Redskins alleging "the team is in violation of the Americans With Disabilities Act for failing to provide captioning during games" live at FedEx Field. More »
readers
