<![CDATA[Consumerist: Fear]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Fear]]> http://consumerist.com/tag/fear http://consumerist.com/tag/fear <![CDATA[ McDonald's Worker Screams And Runs Away From Little People, Probably Shouldn't Be Assigned To Register ]]> When Ethan Wade, who has dwarfism, went into a McDonald's in South Carolina recently to order some food, the cashier took one look at him and ran off, waving her hands in the air and shouting "Oh my gosh! Oh my gosh!" She kept shouting from the back, and another employee came up to tell Ethan that she had a phobia of little people. Said Wade:

An employee in the franchise office told Wade about what the woman had said. Wade said, "The employee had stated to her, 'Imagine if you saw a snake or a spider, how would you respond?' And that employee said she understood that. And I said, 'That's unbelievable. I am a human being.'"
"How could you compare the fear of a snake and spider to a human being? That makes no sense to me," Wade said. "I've seen kids kind of react like that. Understandable. But grown adults to act like that? That's just not acceptable."
 
The restaurant deferred comments on the matter to the franchise office.
 
The person who answered the phone at the franchise office when WYFF News 4 called said the only people who could discuss this case are the franchise's attorneys, insurance company and the owner, but they refused to give out any of their names.
If you have a phobia of people, shouldn't you find work that doesn't involve the risk of seeing them? Or try exposure therapy—she should date progressively shorter men until the sight of a dwarf causes only mild discomfort.
 
Wade says the restaurant hasn't contacted him to apologize so far. "I haven't even gotten anything from that yet," he said. "You know, I was thinking a coupon or something." You got something better than a coupon, Wade! The company is taking this seriously:
After WYFF spoke to a media spokeswoman at the corporate level, the franchise owner, Cynthia Samour, released a statement saying, "We take these matters seriously and do our very best to serve our customers with the utmost care and respect."
The franchise owner has said that "all her employees will receive additional training to ensure they serve all customers with respect."
 
"Taking it seriously" is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.
 
"Little Person Says Clerk Screamed, Ran From Him" [WYFF4 News](Thanks to Christy! (Photo: Brendan Adkins) ]]>
Wed, 26 Mar 2008 14:00:44 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=372268&view=rss&microfeed=true
<![CDATA[ TSA Brings All The Signage Of Skiing To Security Lines, None Of The Fun ]]> con_securitylanes.jpgThe TSA is testing a new crowd management system at two airports in Denver and Salt Lake City that they hope will make the security process less troublesome. No, the new system isn't less invasive or more security-sensible, but it does give families with kids/strollers/bags their own lane, both for their sanity and for ours. Early reports indicate families are happy with it but too many casual travelers think they're experts and head to the black diamond lane, which is only for people who walk briskly and frown a lot.

From the TSA blog, where every TSA employee suspiciously writes in the same perfectly-punctuated, on-message style (this quote is from the man who heads TSA security operations in Salt Lake City, and clearly not from a PR flack):

The Green lanes are used primarily by families, who often feel stressed in the traditional lane trying to get through with their kids, strollers and other stuff. Often these folks haven't gotten the proper level of attention they deserve. People who don't travel much and groups also select this lane. We've dedicated more resources to get people through this lane quickly without making them feel pushed. The Blue lanes are for casual travelers who understand TSA procedures to a degree but may not travel all that frequently so they take a little more time. The black diamond lanes are for expert travelers who understand the system by the nature of traveling a lot and are totally prepared for the checkpoint.
One smart-assed commenter on a related Rocky Mountain News article asks, "Where's the terrorist line?" We agree—that would solve a lot of problems, provided the cluelessly overconfident Blue travelers didn't self-select for it and clog it up.

Halfway down a Denver Post story about the experiment is one of the saddest things we've read all week. Here's a glimpse of the future of America—children indoctrinated from their earliest memories to accept The Way Things Are.

In the stroller were her sons, Christian, 4, and Wyatt, 2.

Wyatt was crying up a storm.

Asked if she thought the new system might benefit her and her kids, Clatterbuck said, "I hope so," as the two well-trained little boys took off their shoes even though they were seated in the stroller.


Update: A helpful reader sent in a more useful version, which—if followed—would solve all of our security problems.
con_revisedsecuritylines-406.jpg


"Update on Black Diamond Pilot in Salt Lake City - and Now It's in Denver Too" [evolution of Security] <— That's the name of the TSA blog, seriously. And check out this subheading: "Terrorists Evolve. Threats Evolve. Security Must Stay Ahead. You Play A Part." !!!

RELATED
"Color-coded screening takes off at DIA" [Denver Post]
"DIA security lines: Pick 'em" [Rocky Mountain News]
(Image: Jeff R.) (Thanks, Jeff!)

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Fri, 22 Feb 2008 13:27:21 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=359746&view=rss&microfeed=true
<![CDATA[ TSA Won't Let Parents Bring Extra Baby Food In Anticipation Of Delays ]]> con_tastravelrestrictions.jpg Two Boston doctors brought, by their admission, "probably two and a half times as much as we'd need" of baby food on a recent flight from Chicago Midway Airport to Manchester, N.H. The TSA agent told them it was above the official limit and confiscated it. The parents argued that in light of record delays, winter weather, and stranded-on-the-tarmac stories, they wanted to be fully prepared. The TSA officers told them they'd need a doctor's note to bring that much food on board—but, um, from another doctor who wasn't one of the parents.

Dr. Soni said he was raising the objection publicly because "I feel the message needs to be put across. I don't think the T.S.A. has the training to exert judgment on what the nutritional needs of a baby are" for a 2 ½ hour flight, not to mention a possible long delay.

Dr. Soni stressed that he and his wife have no quarrel with the T.S.A. officers, but would like to see a rule allowing parents more discretion. He also suggested that airport shops inside the security zones consider selling baby food.

Hell, why don't we just open supermarkets on the other side of the security checkpoint? Only then will our fear of death be fully defeated, when we can strip nude in the front of the airport, emerge from a cleansing security bath on the other side, and then go on an overpriced shopping spree to re-supply our lives with meaning.

"Bringing Along Baby Food? Not Too Much, Rules Say" [New York Times]

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Wed, 20 Feb 2008 16:46:00 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=358863&view=rss&microfeed=true
<![CDATA[ Cancer Fears Prompt Retailer To Pull Nalgene Bottles ]]> Canada's premier sporting goods store has pulled Nalgene bottles from their shelves over concerns that bottles are made with a cancer-causing chemical. The Vancouver-based Mountain Equipment Co-op is waiting for the outcome of a study from Health Canada on the health effects of bisphenol-a (B.P.A.) before returning the ubiquitous bottles to shelves.

Polycarbonate plastic, which can only be produced by using B.P.A., creates bottles that are transparent and almost as hard as glass, but particularly shatter-resistant.

Recently, however, the use of B.P.A.-based plastics in food containers has questioned in Canada by Environmental Defence , a Toronto-based group. Environmentalists in the United States are also raising concerns about the chemical.

Last year, San Francisco's board of governors passed a local law banning the use of the chemical in children's products. B.P.A. was removed from the ordinance before it went into effect, however, after an industry lawsuit.

Critics point to studies dating back to 1936 showing that the chemical can disrupt the hormonal system.

While there is little dispute about that, the plastics industry, supported by several studies from government agencies in Japan, North America and Europe, contends that polycarbonate bottles contain very little of the chemical and release only insignificant amounts of B.P.A. into the bodies of users.

Health Canada expects preliminary results from its study in May 2008.

Canadian Retailer Bans Some Plastic Bottles [NYT]

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Sat, 08 Dec 2007 15:04:37 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=331632&view=rss&microfeed=true
<![CDATA[ Popular Consumer Version Of Taser Is Selling Like Electrified Hotcakes ]]> con_pinkladytaser.jpg We are clearly a nation that treasures the concept of safety, because Taser International, Inc. reported a 150% increase in sales from last year that's due almost entirely to its redesigned consumer model, which now looks more like an electric shaver instead of a gun and comes in pink, blue, silver, or black. The company plans to start airing an infomercial later this year, so look for that on those late nights in December when all the Christmas programming has got you down.

Taser International also reported that it had six product liability suits dismissed this past quarter, and in all has had 58 wrongful death or injury suits dropped.

"Taser profits surge on sales of consumer model" [AZCentral.com]
(Image: Taser)

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Wed, 24 Oct 2007 17:33:05 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=314743&view=rss&microfeed=true
<![CDATA[ Scooba Fears The Consumerist ]]> Jennifer invokes the name of The Consumerist when Scooba customer service starts back talking, and gets 'em to bend over like lil' robo bitches.

"Those assholes left me on hold for more than forty minutes with the worst possible recordings, so I was already pretty steamed when they picked up. So after going through every possible step in their script the damn thing still wouldn't operate, so they asked me to send it back for a replacement. I ask her if she needs my email for the shipping label and she gets real quiet for a moment, and says "we don't do that..." So I ask her if they're going to compensate me for the shipping -after all, it is their defect, right? She tells me, oh, yes, we'll send you coupons for scooba soap as compensation."

Oh no she didn't! What happened next?


Jennifer continues:

"Which would be great if I wanted eighteen dollars worth of overpriced soap (it's just surfactant, and you can use vinegar instead), but I don't. So I remind her (not so politely) that the thing weighs like forty pounds, and that it's their responsibility, and they have to pay for the shipping. She puts me on hold for a moment, comes back, we can't do that, we don;'t do that. So I decided fuck it, it's worth a try, and I told her- "You guys sold me a defective robot, and if I don't get a shipping label, I'm going to write it up for the Consumerist, and it's going to be everywhere," really laid it on thick- and she puts me on hold for about two seconds before getting on and saying "we're sending a label, you should have it within two weeks," and then just starts laying on the "have a wonderful day" stuff. You gotta love it."

To be fair, it was probably the tirade surrounding the use of The Consumerist that compelled Scooba to bend more so than the mighty power of our name, but hey, we'll take it where we can get it. — BEN POPKEN

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Mon, 15 Jan 2007 09:49:24 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=228721&view=rss&microfeed=true
<![CDATA[ Consumer Reports Hates Elmo Too ]]> elmo.jpgConsumer Reports has finally tested the "hottest toy" of the Christmas season the "extreme" T.M.X. Elmo...with hilarious results. It seems the Elmo is little more than "hard plastic covered by a thick fabric," and it tends to scare younger children.

"The youngest children's reactions ranged from disinterest to fear." "Marc, 14 months, was interested in the toy at first, but lost interest quickly, opting instead to dig in the dirt. One-year-old Julia was scared of Elmo and cried whenever the toy was activated."

Consumer Reports doesn't think Elmo is worth it, and, frankly, neither do we. We suggest getting your little darling a cuddly stuffed version. It's cheaper...and quieter.

Other Winners and Losers for the Holiday season include:

Lazer Tag Team Ops by Hasbro, New Super Mario Bros for Nintendo DS and DS Lite game systems, and Moon Sand Castle Set by Spin Master were winners with kids.

•Most kids just didn't like: Cranium Giggle Gear: Mega Mask Kit, Lego SpongeBob and Plankton's Adventure, Lego Mindstorms NXT, and HyperScan Game System with X-Men by Mattel.

Elmo is back. [ConsumerReports.org]
Toy Test 2006 [ConsumerReports.org]

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Mon, 06 Nov 2006 11:47:57 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=212675&view=rss&microfeed=true
<![CDATA[ That Economist Article We Wanted You To Read, In Full ]]> fear.jpgYesterday, we recommended reading the Economist as a healthy alternative to the illustrious Jugs Magazine. In particular, we highlighted the excellence of a recent article called Welcome Aboard, and laboriously typed in a snip for your amusement. We then recommended you go out and buy the magazine.

But seriously, that's not what blogging's all about. It's about freeloading. But what could we do? We were hampered by fair use laws. Luckily, some of our wily commenters came up with an alternative to buying the magazine: an impetuous Chinese blogger was kind enough to type it all up. And we can sure link that!

Here's another snip:

    Please switch off all mobile phones, since they can interfere with the aircraft's navigation systems. At least, that's what you've always been told. The real reason to switch them off is because they interfere with mobile networks on the ground, but somehow that doesn't sound quite so good. On most flights a few mobile phones are left on by mistake, so if they were really dangerous we would not allow them on board at all, if you think about it. We will have to come clean about this next year, when we introduce in-flight calling across the Veritas fleet. At that point the prospect of taking a cut of the sky-high calling charges will miraculously cause our safety concerns about mobile phones to evaporate.

Thanks to Crayon Shinobi for the link.

Fear of Flying [XYZ.org]

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Tue, 12 Sep 2006 06:21:07 EDT consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=199980&view=rss&microfeed=true
<![CDATA[ Snowglobes, Gel Insoles: The Tools of Terrorism ]]> medium_travelerseries.jpgCNN has posted up a marvelous round-up of traveler complaints after the first few days of the new airline security regulations. The absurdity of confiscating snow globes and gel in-soles really speaks for itself, but we marveled at this letter from an airline employee.

    I work for an airline and I've noticed a lot of people complaining that they are being inconvenienced by the new regulations. This is a problem in my opinion because people are more concerned about convenience than their personal safety. I believe that until the TSA does away with carry-on bags altogether, we will not be any safer. With more bags comes more room for error, more screening time, etc. For decades, people checked in their baggage and carried tiny little cabin bags. Why are we now so dependent on having our huge rolling suitcases with us at all times? I mean, come on people! If it means flying safely, I think you can wait an extra 15 minutes at baggage claim.

First of all, when that extra 15 minutes comes on the end of an existing hour, and when airlines and insurers won't cover the value of the items we check-in, it goes beyond a mere gripe about convenience. And then the question is: do these regulations make anyone feel safer? Or do they simply make us more afraid? And isn't that precisely what both terrorists and politicians want in the end, anyway?

I'd take it further, to the point that you can be free or you can be safe, but not both. But why bother? You will never win an argument with conformists to a culture of fear.

CNN.com readers share tales of travel woes [CNN]

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Mon, 14 Aug 2006 06:02:31 EDT consumerist.com http://consumerist.com/index.php?op=postcommentfeed&postId=193937&view=rss&microfeed=true