Consumerist
playing for keeps
Company Ignoring You? Fax 'Em To Death
Giant corporation ignoring your repeated and valid pleas? After exhausting traditional methods of complaint resolution, including, but not limited to, at least calling at least once and escalating to a supervisor, try "Faxing For Dollars," another get-em-by-the-balls technique described by Ron Burley in his book, Unscrewed: The Consumer's Guide To Getting What You Paid For.
1) Draft a good, cogent, spell-checked, grammar-checked one-page complaint letter (here's how), with your full contact information.
2) Find the fax numbers for executives. These can be found by Googling for: SEC filings, Financial documents, often found in company's investor relations section, press releases, Internal promotional events, like charity auctions and golf tournaments, sales materials, contracts, other legal documents...
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