Joe was browsing through his CompUSA catalog and noticed a good deal on a video card, but when he tried to order it he was told that it was a misprint and that CompUSA wouldn’t be honoring the advertised price.
Like many consumers, reader Nazar hoped to get in on some money saving deals over the holiday weekend. He spotted this advertisement (pictured above) in the Sunday paper for Sears, which clearly reads “ALL Garage storage on sale, 50% off – excludes closeouts.” Nazar headed down to Sears and picked out a garage storage unit, (not on closeout) but at checkout the Sears manager refused to give him 50% off citing that the sale was for the pictured unit only. Nazar’s letter and our advice, inside…
Anyone who has been on the receiving end of an Apple ad campaign in the past 10 years knows that they tend to play fast and loose with the truth in their ad copy. Their towers are the fastest, their laptop is the thinnest, their phone is the most advanced. With so many unchecked exaggerations, Apple sometimes comes across as the consumer electronics version of Donald Trump, augmented by killer industrial and UI designers. Now a law firm in California has filed a class-action suit against the company for misrepresenting its new 20-inch iMac models as being capable of producing millions of colors, when in fact they use a substandard el-cheapo screen that is nowhere near as capable as what’s in the 24-inch models.
My name is Jonathan [redacted], and have had the worst customer experience in my life in dealing with Comcast of DC over the last 5 months. From incompetent technicians, to gross abuses of billing procedures, to a simple lack of basic service, I am appalled at what they claim to be “Comcastic”. In addition, I am a graduate student, and so do not have much time to fight with call center employees (60 hours and counting, no exaggeration) over their horrific overcharging; I also don’t have time to sit at home for yet another technician who doesn’t know anything about the services they are providing. For my work-study, I am an IT technician or an office building in downtown DC. As a result, I oftentimes know much more about networking than the technicians who are supposed to service my line!
A proposed class action lawsuit was filed yesterday in California against Dannon over the company’s unsubstantiated claims that its Activia, Activia Lite and DanActive “probiotic” yogurts were healthier than regular yogurt.
Due to the Costco membership second driver discount, I suggested that my parents use Alamo on their trip to visit me. When my mother told the rep on the phone and again at airport pickup that she was a Costco member for the free additional driver, they told her there was no such thing and they had never heard of it. I have used this discount, and it was the only reason I recommended Alamo. Rather than contacting someone else who might know of the partnership discount or listening to their customer, they were rude to my mother and she left with no second driver rather than pay the additional $9/day they were asking for.
CBC Marketplace investigated the Q-RAY, a bracelet whose “ionization” is supposed to “balance your chi” and provide chronic pain relief. The FTC sued Q-RAY for false advertising claims and ordered the makers to return $87 million to it customers. Now Q-RAY only says it improves “well being” and “performance” in its infomercials, but stores themselves still market it as a pain relief product. And when Marketplace took the bracelet to a lab, they found the darn thing wasn’t even ionized. [More]
According to NY Attorney General Andrew Cuomo, Verizon Wireless has agreed to reimburse $1 million to customers for wrongful account termination after falsely advertising their wireless plans as “unlimited,” when in fact the company sets limits and terminates the accounts of heavy users.
OMG, HGH isn’t raised by “Hoodia” pills promoted by spam? Still, the FTC ordered a restraining order and asset freeze. That’s good. Only thousands of more spam-kings to go, two of which spring up every time you shut one down. [FTC]
Kim just wanted to buy a Samsung i730 smartphone for $199 with $100 rebate, just like Verizon advertised.
We’ve got a a copy of the study Coke based its controversial fat-burning claims for Enviga, the quaintly titled, “Effect of a Thermogenic Beverage on 24-Hour Energy Metabolism in Humans.” The study, published in the February issue of Obesity, says it,
The study on which the Coke’s “negative calorie” drink Enviga are based was finally published this month in the journal Obesity. The publication’s editors were quick to question the strength of Coke’s deductions.
After seeing our post, “What ConEd Thinks Of IDT Energy Slamming Its Customers,” spokesman Alfonso Quiroz called back to say “your statement is incorrect.”
ConEd spokesman Alfonso Quiroz let us know that they, “always encourage customers to shop around.” He pointed to poweryourway.com as a great place to find alternate energy service companies or ESCOs.
Pete got switched over to IDT Energy by a scammy door-to-door salesman, thanks to his sleepy and ignorant roommate, and now he wants help.
According to the NY Attorney General’s office, they’ve never heard any complaints about IDT Energy. Bryan writes:
Door to door marketers working for IDT Energy are still preying upon New Yorkers, pretending to work for ConEd in an effort to get residents to switch over electrical service to the energy reseller.