Dear Sarah X XXXXXXXX

RE: Amazon order #XXX-XXXXXXX-XXXXXXX
Invoice #XXXXXXX
Item title: SAM M300... Car Charger

Thank you for your recent purchase with Eforcity on Amazon.com.

We sincerely apologize for the inconvenience. We would like to offer you a refund, if the negative feedback is removed.

Please reply to this email directly and let us know. As soon as the feedback is removed, we will go ahead and process a refund.

Please follow the below instructions to remove feedback on Amazon:

1. Go to http://www.amazon.com/your-account.
2. Find the pull-down menu next to View by Order. Select ORDERS PLACED IN THE LAST 6 MONTHS, and hit the GO button.
3. After you sign in, you'll find a listing of your recent orders. Select the relevant order and click the VIEW ORDER button.
4. You will find a feedback section 2/3rds of the way down the page. To remove feedback, click on the REMOVE link in the feedback section of the order summary.
5. You may only remove feedback if it is 60 days or less since you left the feedback.

We appreciate your business, and again would like to extend our sincere apology. Please feel free to let us know how we may further assist you with your order.

Sincerely,

Salina

Customer Service Team

Getting good service shouldn't be contingent on the customer taking down reports of a product that doesn't work. This kind of quid pro quo approach to customer service is dishonest and shameful.

Here's yet another story of an online store bribing customers to remove less-than-stellar feedback.
After receiving two defective "new" headsets and a third one that was missing packaging materials, Lance left EveryDayDeals neutral feedback. EverydayDeals then offered to give Lance a partial refund, but only if he withdrew his non-thumbs-up feedback. Lance's email, and EveryDayDeals bribe note, inside...

I left neutral feedback after trying to buy a jawbone headset from [EverydayDeals]. The first one I received was "new" but callers could not hear me. The second one they sent me was an obvious refurb and fell apart after charging it (was held together by superglue even) and the third one finally worked but came without the box or any other things that you'd typically find with a "new" item. Quite possibly used. I left a friggin' neutral after all this BS, and they still want to bribe a feedback withdrawal out of of me.

-Lance

Begin forwarded message:

From: Erik Faraldo
Date: May 16, 2008 1:25:06 PM CDT
To: *********@charter.net
Subject: Everydaydeals Online
Reply-To: everydaydealsllc@yahoo.com

Hello Mr. ****,

I'm willing to give you a partial refund if you are willing to do the mutual withdrawal process no later than Sunday May 18th 2008. Please contact us for further details.

Sincerely,
Everydaydeals, LLC

Sleazy moves like this undermine the ability of consumers to judge retailers based on others' experiences. If you can't trust an aggregation of anonymous opinions, who can you trust these days?

(Photo: slushpup)

From: Tracking Info

Date: Wed, Feb 6, 2008 at 8:02 PM
Subject: Your Amazon Order # [redacted]
To: [redacted]

Dear Valued Customer,

We noticed that you had left neutral feedback. We apologize that you were not happy with your purchase and look forward to resolving this situation. We would like to extend our apologies for this inconvenience, as this was not our intention and we look forward to correcting the problem.

We would like to offer you a partial product refund if the feedback is removed. As soon as the feedback is removed we will issue the refund. Please contact me at tracking_info@mygearstore.com or call 1-800-290-2492, so we can process your removal.

If you've left feedback on a Marketplace or Merchant seller and would like to remove it, you can do this through Your Account.

1. Go to http://www.amazon.com/your-account.

2. Find the pull-down menu next to View by Order. Select ORDERS PLACED IN THE LAST 6 MONTHS, and hit the GO button.

3. After you sign in, you'll find a listing of your recent orders. Select the relevant order and click the VIEW ORDER button.

4. You will find a feedback section 2/3rds of the way down the page. To remove feedback, click on the REMOVE link in the feedback section of the order summary.

5. You may only remove feedback if it is 60 days or less since you left the feedback.

If you have any further questions, comments, or concerns. Please feel free to email us at tracking_info@mygearstore.com or call 1-800-290-2492

Best Regards,

Isaac Olson
Customer Service Department
My Gear Store Inc.
1454 E. 33rd St.
Signal Hill, CA 90755
1 (800) 290-2492
tracking_info@mygearstore.com
Please Visit www.mygearstore.com

PREVIOUSLY: TheCellShop.net Caught Bribing Customers To Submit "Perfect" Reviews
(Photo: Getty)

ResellerRatings does not condone fake reviews. For the past 13 years, we have worked hard to develop anti-fraud tools, both automated and manual, and we disable fraudulent reviews every day. When we heard about the Cell Shop's actions, we immediately began contacting all Cell Shop reviewers to verify that they were not, in fact, offered money for their positive reviews, and to obtain proof of their valid transactions (order invoices, credit card statements, etc) and we have disabled reviews where money was offered for positive reviews.

Word up Steve-o, make them go outside and pick out their own switch from the hickory tree.

(Photo: Getty)

I've done a little business with this company in the past, thecellshop.net, ordering replacement parts for my Blackberry.  Overall, their customer service is pretty good, even though they messed up an order of mine, they made it right in the end without any trouble.  But this type of thing seems very dishonest - offering money for a perfect review!  They even tell you how to cheat the system so that your order number seems correct to the ratings website.

From: service@thecellshop.net Date: Thu, May 1, 2008 at 1:06 PM Subject: We will give you $5 for submitting a review To: XXXXXXX@gmail.com   Dear Valued Customer,   If you have purchased from us before and feel we did a good job, please use the link below and rate us 10/10 and we will give you $5.00 in credit to use for anything on our website.   Give us a review here:   http://www.resellerratings.com/store/TheCellShop_net   It will ask you for an invoice #, it will start with a 4 and is 7 digits long.  If you do not have your invoice # anymore you can enter in 7 random digits with a 4 as the first digit.   After you write the review, please email me at danny@thecellshop.net so I can give you the $5.00 coupon.   Coupon offer: $5.00 off your sub-total.  Must order directly from www.thecellshop.net   Thanks for shopping with TheCellShop.net!   danny@thecellshop.net