NEW YORK, 7:35 AM, WED JUL 9 | 20 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
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Adobe: "It Would Have Been A Pleasure To Assist You With This Issue. [Unfortunately, We're Totally Incompetent]"

If you produced expensive, frequently pirated software, you'd probably want the process for buying it to be as easy on the customer as possible, right? If you're Adobe, not so much. Yet another reader writes in to share her frustrations with trying to buy Adobe's Dreamweaver. More »

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Why Would Anyone Bid $55 For A $50 Target Gift Card?!

The ever-thoughtful economists over at Freakonomics are stumped by eBay member lpinok, who bid $55.71 for a $50 Target gift card. More »

franchise agreements

We Are Not Impressed By New York City's Proposed Cable Consumer Bill Of Rights

New York City Comptroller Bill Thompson has proposed tying a Cable Consumer Bill of Rights into the 10-year franchise renewals Time Warner and Cablevision are expected to sign later this year. The proposal would force cable operators to disclose information about their expenses and service goals—which sounds nice and important on paper—but wastes an unrivaled opportunity to end the cable operators' most hated practices. More »

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Thrice Has HP Attempted To Fix This Laptop, And Thrice Has HP Failed

Despite three attempts, HP cannot fix the video vomit that is going on in Willy's laptop. After Willy sent it in for the third time, describing the problem to HP as "Video Related Problem: Lines, Spots, Scrambled," HP replaced the audio PCA and sent it back marked "Repaired." More »

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General Outage Hits GrandCentral

Google's telephone service GrandCentral has been down all morning. The service's first general outage affects all customers; any calls to GrandCentral numbers are immediately disconnected. More »

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Any Of These Phrases Should Have Alerted Staples That There Is A Problem Here. None Did.

Reader Karen writes in:
I bought a small but overpriced postal scale at Staples ($22). When I took it home and opened the box, there was a broken, not-for-sale scale in it. I took it back and exchanged it for another one without any problem. But it's a crappy scale even when it's functional: it's not set at 0 and I don't see a way to resetit.
Seriously, Staples? Do you also send cardboard cutouts of computers to people? How could it possibly be any clearer that this should never have left the store? Commenters, any suggestions?
(Thanks to Karen!)

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Everything About This Sears Order Is Wrong

Ryan writes:
This one really left me scratching my head. Not only did [Sears] send me the wrong item, they charged the wrong prices on everything I ordered. I ordered an air blow gun and got a jigsaw instead. I submitted this order during the 20% off/free shipping promotion. The total in my cart at checkout was $26 less than my card was charged, and I was charged for shipping as well.
More »

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Security Sticker Defeats Product Key In Showdown Of Annoying Security Devices

Our good friend Mr. Scott Kidder says,
See, I try to be a good guy and purchase a retail copy of Windows XP to use on my Macbook. But the stupid security sticker is covering up the last five digits of the product key, and trying to remove the security sticker tears the label. I give up.
Boy, that sucks. More »

UPS Is A Sh*tty Easter Bunny Reader Sarah writes in to show us how UPS treated her Easter Basket. Heartless smashers of candy.

defects

Oh No! iMac Screens Failing

There seems to be a defect with the screens of certain iMacs, says MacNN. More and more users are reporting an issue where weird pink lines appear on the LCD and get progressively worse as time goes on. More »

metldown

Colorado Rockies' World Series Ticketing System Fails Spectacularly

Reader Jennifer would like to see the Colorado Rockies kick some Boston Red Sox butt in the World Series. Sadly, the ticketing system has melted under the pressure and she was unable to get her tickets—and she's not the only one. More »