Ace consumer reporter Kurtis Ming in Sacramento, California has received a lot of complaints from readers about glasses from Stanton Optical, a growing national chain. Customers reported blurry lenses that caused poor vision and pain. One customer said that looking through them was like “looking through a glass of water.” Another claims that they’ve had Stanton remake their glasses fourteen times, and they’re still blurry. So what did the consumer advocates of CBS Sacramento do? They got eye exams and took their eyeballs undercover. [More]
Terry got an eye exam last year from the handy in-house doctor at a local Pearle vision, but decided not to buy the overpriced glasses that they had to offer. He had no intention of going back, so he was annoyed when they took the liberty of scheduling an appointment for him this year, and notified him of the date by e-mail. Except…well, the local store claims that they never did any such thing. [More]
Costco isn’t just a place to buy enough toilet paper or cereal to supply a small army; it’s also the place where you’ll find the best deals on eyeglasses, says a new study from our fitter and trimmer siblings at Consumer Reports Health. [More]
Be wary when someone offers to clean your glasses for free. Two different readers on opposite sides of the country wrote to us in one 24-hour span with Lenscrafters horror stories. They describe perfectly good glasses ruined after an offer of a nice cleaning from the eyewear giant. [More]
Keith’s daughter wears glasses, and recently a pretty mundane thing happened–her glasses broke during gym class. No problem, though: he bought the glasses at BJ’s Optical, where replacement insurance is included on childrens’ glasses. Except the “free” replacements somehow cost $39 under this insurance plan. And BJ’s took several weeks to lose the frames on their way to or from the site where the glasses are actually made, then start the whole process over again. Keith is not satisfied. [More]
Beaverly saw some eyeglass frames she really liked on some Club Monaco in-store signage. No matter what she does, however, she can’t find out if they really exist and whether or not she can purchase the same frames for herself. They’ve gone so far as to make Russell, the sales guy who was trying to help her, “disappear.”
With our retinas conjoined by the royal ‘Consumerist’ we, Ben and I from a grotesque octo-occulus. That is to say: we’re both four-eyes…es. But while Ben dashes off to network interviews clad in dashing Gucci frames, my glasses have two different ear pieces and sit crookedly upon my face. One ear piece is superglued to the joint; the other floppily waggles back and forth on the left side of my cranium. A mere nod sends them rocketing off of my face at high velocity to maim innocent by-standers around me.