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Without warning, Citi decided to close a swath of gas-station co-branded Mastercard accounts nationwide. The trouble seems to have started October 15. Quan was one of the affected customers and the credit card company was pretty disingenuous about it when called.
ExxonMobil sent a box containing 1,000 credit cards to Frank Van Buren, who had requested two (2) new cards to replace one that was about to expire. The cards contained Frank’s name and account number, and would have worked right out of the box since ExxonMobil saw activation stickers as an unnecessary extravagance. Frank saved the two cards he had requested, and spent three hours shredding the remaining 1,000.
He thought that was that. Until another box arrived this week.