If Seagate tells you to call Microsoft for technical support, don’t talk back or you’re going to get an earful. At least that’s what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate’s customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: “Well since you know better then we do, Im sure you dont need our assistance.”
explanations
Help, Dell Won't Ask UPS To Trace My Lost Monitor!
By 6.13.09
UPS’ website promises that they will deliver Corey’s Dell Vizio 37″ LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS’ customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn’t want to trace a lost package?—but their customer service representative claims that it’s Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow.
If This Juice Is Made From Strawberries, Where's The Naturally Occurring Vitamin C?
By 6.12.09
John read our post yesterday about Naked Juice‘s decision to remove vitamins and herbal stuff from some of their product line, and forwarded us a response he got from the company a month ago. His question: if Strawberry Kiwi Kick contains 14 strawberries, why does the nutritional label say it contains 0% vitamin C? The answer is a good reminder of the difference between fresh food and food that’s been processed, conveniently packaged, and wrapped up in some healthy-looking branding.
Here's How The CARD Act Will Actually Change Credit Cards
By 5.21.09
Bob Sullivan at MSNBC—who coincidentally was one of the speakers at our event last night—has published a list of myths and facts about the new credit card bill. His article dispels some of the misinformation that’s out there right now about just what the act does, and what card companies are going to do in retaliation.
Why Do Lenders Want You To Use Your Debit Card Like A Credit Card?
By 3.25.09
A reader wants to know why Chase is pushing him so hard to use his debit card like a credit card when paying for things—they’re promoting a contest for people who do this, and on every insert or blank space in the paperwork that accompanied his newest card, they encourage him to always select “credit” over “debit” at checkout. Why?
Customer Apologizes For Guitar Center Screw-Up
By 2.19.09
Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician’s Friend and/or Guitar Center (they’re related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here’s his explanation for what happened.
Musician's Friend Responds To Guitar Center Shipping Mix-Up
By 2.13.09
Bob Weibel at Musician’s Friend contacted us only a few hours after we posted Mitch’s story of the used guitar shipping screw up. He writes, “This kind of thing simply can’t happen, ever. We’ve tracked down Mitch’s order information and have been attempting to reach him on the phone to make things right.”
Here's A Cartoon Explaining The Types Of Bonds
By 11.18.08
Slate’s “The Big Money” has decided it’s time to start educating readers on some core financial principles, and they’re starting with the very basics, presented in a “Schoolhouse Rocks!” style. Their first cartoon explains the four types of bonds. Visually, it’s a perfect match to the style of the original cartoons, but we hope they work on a catchier jingle for their next installment.
How Can We Save Our Debt-Swamped Government?
By 10.11.08
The United States is $10.2 trillion in debt. Like countless Americans, our government has spent beyond its means and needs help getting back on its feet. We recently received a panicked email from White House Budget Director Jim Nussle…
Find Out Where Your Money Goes When You Buy Gas
By 10.7.08
Want to know where your fifties go when you fill up your car with gas? GOOD’s latest chart breaks down the assorted costs, and compares them with other places around the globe. You can grab a free printed copy at any Starbucks, or go here to check it out in bright RGB goodness.
What Does The Bailout Mean For You?
By 10.6.08
So, Congress finally passed the bailout bill. You know about the Treasury’s newfound $700 billion, and you’ve heard about the snipped golden parachutes, but what does the 451-page week-old shotgun savior of a bill actually mean for you?
Aunt Millie's Searing Sword Of Schmutz Is Really Just "Food Grade Oil"
By 6.7.08
Christina sent us an update on her schmutzy bread loaf. According to Aunt Millie’s, the mystery gunk adorning the Seeded Italian Bread is “food grade oil.” Mmmmm!
Bank Of America: Let's Charge Three Overdraft Fees To The Account Flush With Cash!
By 5.31.08
Bank of America charged Jason three overdraft fees for the hell of it, even though his account balance never approached $0. Jason called the bank for an explanation, and was told that due to some mathematical wormhole controlled exclusively by Bank of America, he now owed $105. Tired of the bank’s nonsensical jibber-jabber, Jason printed out his statement and headed to the local branch…
Retail Management: "We Have To Check ID Or We Get Screwed By Credit Card Companies"
By 2.21.08
Scott, a member of management for a retail chain, wants to share the other side of the checking-ID debate:
Your website continually runs stories about how merchants aren’t allowed to ask for ID during a credit transaction. I work on the management team at a nationwide retailer, and credit card fraud occasionally hits our location. Every so often, we are hit with something called a ‘retrieval request’ from one of the big 4 credit authorization companies (Discover, AMEX, MC, Visa). This means we have 48 hours to provide a legible signed receipt, and video evidence of my staff checking a photo ID to verify the cardholder.
