• sales

    Morning Deals

    • Kohl's: 80-90% Clearance Sale
    • Disney Outlet: Kid's costumes up to 80% off, plus extra 20% off code
    • Amazon: Dr. Martens Men's 1914 Cherry Red Size 14 Boots $38
    Highlights From Dealhack
    • Tiger Direct: UTStarcom GSM708 Unlocked GSM Phone $20
    • Butterfly Photo: Canon Rebel XSi 12MP DSLR & Lens $790 Shipped
    • Expedia: Save 30% off Hotels, Cars, Cruises & Other Travel

    6:41 AM on Fri Jul 11 2008
    By Ben Popken
    1,072 views, 9 comments

    Latest by West Coast Secessionist: @Bagels: You absolutely will be able to swap your SIM into another GSM phone, including the one here at TigerDirect. more »

  • us airways

    U.S. Airways Refunds $2200 Tickets For Recently Unemployed Man

    Travel expert Christopher Elliott says US Airways refunded a couple $2200 on a pair of nonrefundable tickets to Ireland after the wife wrote to the COO and explained their situation. They tried Expedia first and were refused, and although they had travel insurance it wouldn't cover unemployment. The wife, Jennifer Bush, says the US Airways rep who responded to their plea "told me that they all felt for my situation and decided to refund the amount of the airfare." More »

    1:22 PM on Mon Jun 23 2008
    By Chris Walters
    7,140 views, 33 comments

    Latest by migrabear: Maybe now they can put the smiles back on the planes like PSA used to have before US Air gobbled more »

  • expedia

    Expedia's "New York From $58 A Night" Offer Is Bunk (Beds)

    Expedia says they can get you room and board in NYC for $58 a night. Amy at NewYorkology looked into what such a low, low price actually gets you, and it's not pretty: think hostels, co-ed group rooms, mice, bunk beds, and generally dirty environments. If you're undaunted by college-lifestyle travel, Amy points out that there's one cheap hostel listed that has some good reviews, but since we're talking about ultra-budget hostels here, a good review actually includes the phrase, "best of all NO ROACHES!!!" More »

    12:35 PM on Sun Jun 15 2008
    By Chris Walters
    4,546 views, 22 comments

    Latest by Nakko: Yeah but if you want to live the hostel / college student special / el cheapo grande, even then, you more »

  • unexplained fees

    Expedia Freezes $964, Says "Don't Worry, It Will Be Released Within 72 Hours"

    Expedia thinks it's okay to place a total of $964 on hold on Nicholas' and his girlfriend's credit cards, even though they've already paid for their $3,000 trip in full. When he contacted Expedia to ask them what gives, they told him it would be released within 72 hours. Maybe this is Expedia's way of combatting travel inflation by creating a make-believe rebate-y feeling when you buy an expensive vacation package. More »

    5:19 PM on Wed May 7 2008
    By Chris Walters
    6,810 views, 26 comments

    Latest by Mr. Gunn: I feel really bad for the many people who don't have or want credit cards, because you totally get screwed more »

  • travel

    Is Expedia Censoring Negative Reviews?

    Christopher Elliott has an interesting post about an Expedia customer ran into trouble getting his negative review posted to the site. Bob, the customer in question, says:

    Expedia flatly refused to post my review. I have followed their rules, but they have repeatedly told me they won't post it because I'm not following the rules. They will not tell me which rule I didn't follow.
    More »

    3:53 PM on Thu Jan 24 2008
    By Meg Marco
    5,824 views, 24 comments

    Latest by asten77: @LDAVIS480 You should refrain from making such comments when you don't know the facts. Expedia was originally started by more »

  • complaints

    Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

    "August 21, 2007

    Mr. Dara Khosrowshahi

    CEO
    Expedia, Inc.
    3150 139th Avenue SE
    Bellevue, WA 98005

    Re: Itinerary # [redacted]

    Dear Mr. Khosrowshahi:

    I have been an occasional, satisfied Expedia user over the years but I had an experience with your company yesterday that has left me angry and frustrated.

    Last month I booked tickets for me and my wife on Expedia for air travel later this week as follows: Continental First Class (refundable) EWR-DEN/ Frontier Coach (non-refundable) DEN-LAS / Continental First Class (refundable) LAS-EWR for later this week. My wife injured her back so I called your toll-free number to cancel the reservation. The representative with whom I spoke told me that I would have a credit of $3,063.78 on Frontier Airlines, since they were the "validating carrier" (carrier who issued the tickets) and that my refundable first class tickets had become non-refundable...." More »

    10:25 AM on Thu Aug 30 2007
    By Ben Popken
    8,768 views, 42 comments

  • insourcing

    Indian Company Opens Call Center In Ohio

    Welcome to "insourcing!" Tata Group, an Indian conglomerate, has opened another call center. In Ohio. More »
  • complaints

    Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind

    "A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals - hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.

    I arrived in Chicago, rented my car, and drove to the hotel, arriving about 1am. The clerk at the front desk informed me that the machine to make keys for the rooms was broken, but that he could let me into the room and I could get a key in the morning. This raised some suspicions, but it was 1am, I was tired, and had to work the next day, so I said fine..." More »

    9:41 AM on Fri Jul 6 2007
    By Ben Popken
    13,563 views, 40 comments

    Latest by akalish: I would suggest reporting Expedia to the Better Business Bureau. That's worked for me many times before with other companies. more »

  • expedia

    Update: Expedia's Price Match Guarantee

    Remember Ryan? He unsuccessfully tried to hold Expedia to their "Best Price Guarantee." The staff of PeterGreenberg.com read our story and picked up where we left off. Thanks to their efforts, Expedia offered Ryan a $200 travel credit towards a previously-scheduled itinerary.
    Brenda from corporate customer care contacted me by phone yesterday. She apologized very genuinely and even engaged in a lengthy conversation about how things might be improved. She offered me a $200 travel credit towards future travel, which I politely declined. She then proceeded to refund $200 off my OTHER existing itinerary (not even the trip that caused all this trouble!).
    More »

    12:06 PM on Sun Apr 15 2007
    By Carey
    1,085 views, 5 comments

    Latest by Stepehn Colbert: took'em long enough. more »

  • expedia

    Expedia Threatens to Discontinue Account For Redeeming Voucher

    Ryan spent over two hours on hold trying to redeem Expedia's "Best Price Guarantee" after finding a lower price for his itinerary on Travelocity. Expedia offered a flight to Denver and a hotel nearby for $580. Travelocity offered the same package for $458. Ryan had an account with Expedia and wanted them to match Travelocity's price.
    The CSR informed me about the "Best Price Guarantee" where if after booking with Expedia I found a lower price on the exact same itinerary within 24 hours they would refund the difference and give me a $50 travel voucher for future travel. I asked if this could be done at that time with her and she said that I first had to book my Expedia package online and call back to complete the "simple refund process."

    Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity's price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said "I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel." More »

    4:04 PM on Wed Feb 21 2007
    By Carey
    4,926 views, 18 comments

    Latest by blackmage439: I've taken one plane trip in the past ten years. I looked on literally every travel website possible. They all more »