E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

Reader L. needed help from AT&T. Local stores refused him a warranty repair on his Samsung Galaxy S4, saying that he had obviously dropped it and cracked the screen. He insists that he did not, and escalated, drafting a letter to a few top AT&T executives. Within a day, he had a response, a new phone, and an apology. [More]

(TimmyGUNZ)

How An EECB To DirecTV Gave Me A Glimpse Into An Alternate Reality

Eric was living in two different realities simultaneously. In one, he was a frustrated DirecTV customer who was trying to get new and modern equipment by using the regular customer service channels, and no one would help him. In the other timeline, he was a Consumerist reader who had fired off an Executive E-mail Carpet Bomb when DirecTV couldn’t get it together and had an installer right there in his house within only a few hours. [More]

Here Are Your Sexiest CEO In America Tournament Finalists!

(Cat appears courtesy of Earth2Kim)

Every year, when our Worst Company in America tournament rolls around, some yaysayers wonder why we can’t make it more positive. “Where’s the Best Company in America?” they ask. Things like “good customer service” and “corporate responsibility” are important and all, but no one else is asking the real hard-hitting question: how easy are companies’ chief executives on the eyes? [More]

EECB Gets Dell's Attention, Better Computer Shipped Overnight

EECB Gets Dell's Attention, Better Computer Shipped Overnight

The Dell Inspiron 2305 is a slick-looking all-in-one touchscreen desktop computer. The one Mike received wasn’t as fun to live with as it was to look at, though. He had his computer replaced once, but the replacement had video card problems that led it to freeze. Frustrated, he lobbed an executive e-mail carpet bomb at Dell higher-ups, and it was effective. Very effective. Soon, Dell overnighted a similar but more expensive computer to Mike’s house. [More]

IRS Goes After Executive Whose Pay Is Too Low

IRS Goes After Executive Whose Pay Is Too Low

Targeting executives who pay themselves too little in order to shield some of the money they make from taxes, the IRS is focusing its sunshine-concentrating magnifying glass on potential offenders. [More]

Steve Jobs Calls In Sick

Steve Jobs Calls In Sick

Apple CEO and pancreatic cancer survivor Steve Jobs announced he’s taking a medical leave of absence. He’ll retain his title and remain involved in major decisions, but the COO will take over day-to-day operations. [More]

GM Wants To Be Able To Pay Executives More Money

GM Wants To Be Able To Pay Executives More Money

General Motors Co. Chief Executive Daniel Akerson says he’d like a little more leeway on executive compensation from the Obama administration because the company is having trouble attracting quality executives. [More]

Tell When A CEO Is Lying

Tell When A CEO Is Lying

To tweak an old joke, how can you tell when a CEO is lying? A: When their mouth is moving. Or, you can look for certain key phrases, as researchers did in scrutinizing what was said in corporate earnings calls by executives who later had to restate earnings. They found a few patterns: [More]

JetBlue CFO Gives Out Free Tickets Mid-Flight

JetBlue CFO Gives Out Free Tickets Mid-Flight

Consumerist reader Tracy was flying JetBlue this Saturday when an announcement came over the intercom saying there was a “special guest” onboard. It was JetBlue CFO Ed Barnes! Big whoop, said the passengers, until the flight attendant added, “and the CFO is feeling really generous so we are going to have two people in the front row randomly pick a number and a letter and the person sitting in that seat will win a free JetBlue roundtrip ticket anywhere Jetblue flies.” [More]

Even Steve Jobs Can't Bring Throwing Stars On Airplanes

Even Steve Jobs Can't Bring Throwing Stars On Airplanes

Providing further proof that he’s part of an international ninja assassin squad made up of CEOs, Steve Jobs was reportedly detained at a Japanese airport for carrying a throwing star. [More]

Spirit CEO Justifies Carry-On Bag Fees

Spirit CEO Justifies Carry-On Bag Fees

Executives love to justify price increases or staff reductions by hauling out the customer service argument, because then any complaint you make can be framed as self-defeating. (“Don’t you want better service?”) On that note, Spirit’s CEO Ben Baldanza told travel blogger Christopher Elliott last week that the new carry-on bag fee is really intended to reduce gate delays. Remember to send a thank-you card to Baldanza. [More]

Regions Bank Bans Customer For Life For Pestering Them About $29 Fee

Regions Bank Bans Customer For Life For Pestering Them About $29 Fee

A man in Tennessee has been banned from ever entering any Regions Bank branch again, because the bank says he was so disruptive and hostile to their employees that they were forced to seek a restraining order. The cause of the dispute was a $29 late fee on an account where the bank had moved up the due date but hadn’t noted it on the online version of the account. [More]

Are Corporate Boards Ruining American Businesses? This Book Says Yes

Are Corporate Boards Ruining American Businesses? This Book Says Yes

The new book Money for Nothing looks at corporate boards: how they’re frequently hand-picked and ruled by the CEOs they’re supposed to keep in check, how they’re sidelined by various conflicts of interest and lack of accountability, and how the worst ones have massively screwed shareholders. [More]

Bank Of America Names President Of Consumer Banking As New CEO

Bank Of America Names President Of Consumer Banking As New CEO

Update your EECB contact lists: Bank of America has named their new CEO. The new man in charge will be Brian T. Moynihan, who has been the president of president of Consumer and Small Business Banking since August. According to BusinessWeek, the board chose Moynihan after an external candidate dropped out of contention. [More]

Prepare Your Delta Air Lines EECB For Takeoff

Prepare Your Delta Air Lines EECB For Takeoff

After reading Martin’s unaccompanied minor air travel horror story yesterday, Aaron sent us this updated list of Delta Air Lines executive contact information from Elliott.org. [More]

Contact HSBC Bank USA's CEO

Contact HSBC Bank USA's CEO

Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.

Capital One Activates Payment Protection Plan Thanks To EECB

Capital One Activates Payment Protection Plan Thanks To EECB

Earlier this week, I posted about a college student who couldn’t get Capital One’s Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company’s executives, they apologized and activated the service.

Airline Employees Call Police On Angry CEO Who Chewed Them Out

Airline Employees Call Police On Angry CEO Who Chewed Them Out

This story combines two immutable laws of nature in a surprising twist: that executives don’t always know what their front-line employees are doing, and that airline employees don’t give a f*ck who you are and will call the police if you annoy them.