EECB To Generator Company Results In Out-Of-Warranty Replacement

EECB To Generator Company Results In Out-Of-Warranty Replacement

Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.

Beware The Costco And American Express Membership Fee Double Dip

Beware The Costco And American Express Membership Fee Double Dip

Last week we mentioned that Costco has a habit of backdating the starting date for lapsed membership renewals, which prompted Monica to write in and let us know of another issue they seem to have with billing. If you renew your executive membership with Costco but then apply for the Costco American Express card, Amex will charge you the membership fee a second time. Monica says the Amex CSR who fixed the problem told her it happens all the time.

EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.

Reach Samsung Escalated Customer Service

Reach Samsung Escalated Customer Service

Tier 3: Case Management: 1-888-685-1358

Consumerist's 4 Most Frequently Given Ways To Kick Ass

Consumerist's 4 Most Frequently Given Ways To Kick Ass

There’s four things we say over and over to readers writing in with problems who have gotten their legitimate claims spurned by regular customer service. They just keep working! They’re EECB, Executive Customer Service, Chargeback and Small Claims Court. Inside, what these tools mean and how to get started using one.

T Mobile: Listen To The Most Pointless Customer Service Call Ever

T Mobile: Listen To The Most Pointless Customer Service Call Ever

Kapil’s brand new Blackberry arrived with a battery that won’t charge. He wants T-Mobile to exchange it, but he says T-Mobile wants to replace it with a refurbished Blackberry instead of a new model. Kapil is fighting back, but even at the executive support level all he’s found are rude, uncooperative T-Mobile employees who keep saying there’s a process, and that someone will call him back—which never happens. Kapil refused to hang up on the fourth day and demanded to know what happens next after nobody calls back, which seemed to confuse and anger the T-Mobile rep he was speaking with. And for those of you who can’t listen in, we’ve transcribed some of the juiciest parts.

Reach The HP Quality Case Managers

Reach The HP Quality Case Managers

x 94 goes to Notebooks

Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One

Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One

Say you’re a satellite radio company with a loyal, even evangelical customer—someone who listens daily, who keeps buying your products for the people around him, and who steadily expands his own collection of your hardware and subscriptions. Wouldn’t that be a great guy to screw over? Sirius seems to think so.

Wal-Mart Executive Funds $500,000 Booze-Fueled Rampage

Wal-Mart Executive Funds $500,000 Booze-Fueled Rampage

It turns out that our loathed, stinky arch-nemesis Wal-Mart doesn’t merely steal the souls of the self-respecting working Joe (not to mention the serenity of America’s picturesque highway suburbs). It also steals from itself.