Consumerist
-
success stories
E.E.C.B. Forces Best Buy To Finally Replace Defective TV
It took an Executive Email Carpet Bomb to convince Best Buy to replace Bryan's Panasonic LiFi LCD Projection TV after it ate through four lamps. Bryan had purchased Best Buy's extended warranty, which contains a no lemon clause that promises a replacement after three failed repairs. Best Buy conveniently insisted that replacing the broken lamp did not count as a "qualified repair." Bryan first escalated his complaint through normal channels; when he had no other choice, he launched the mighty EECB. More » -
success stories
Bank Of America Refunds $315 In Overdraft Fees Thanks To EECB
Ryan convinced Bank of America to drop their demand for $315 from nine overdraft fees by sending a well-crafted Executive Email Carpet Bomb. Ryan admitted that he was wrong to expect his checks to clear so quickly, but gently reminded the bank that nine overdraft fees was excessive, and explained that he would consider taking his business elsewhere if they thought this was an acceptable way to treat a long-time customer. Two days later, the fees were gone. More » -
Helpful Reminders
No, You Should Not Launch An E.E.C.B. Against Your Own Employer
Do not launch an Executive Email Carpet Bomb against your own company or it will explode in your face. Reader E discovered this the hard way when he tried to use an E.E.C.B. to convince the bank where he worked to reverse $300 worth of overdraft fees. More » -
executive email carpet bomb
EECB Scores Direct Hit On Duke Energy
Josh chopped down Duke Energy's thicket of phone trees by launching the mighty Executive Email Carpet Bomb. He had a simple request: turn on the power to his construction site. Calling the main customer support number led to a series of thirty-minute waits while listening to Duke's cheerful computer voice promise that he would hold "for no longer than one minute." He also sent six emails to Duke's customer service inbox, all of which were ignored. Finally, after three weeks without power, Josh tracked down executive contact info for Duke's executives and fired off an EECB. Five minutes later, his problem was solved. More » -
enterprise
Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist's instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. "Long story short," he writes, "Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped... GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!"
So, if the low-level peons are ripping you off, try appealing to the higher authorities, en-masse, via EECB.
(Photo: Alexis Deadly) -
office max
Office Max Apologizes, Actually Apologizes, For Snooty Manager
The condescending store-manager, irked that your request for them to fulfill their contractual agreement has forced them away from a high-scoring session of Snood. Long have consumers suffered under his reign of caprice and indifference. No longer. A weakness has been discovered. The EECB, a modern version of "taking it to the top." Jim used it and got not only the rare and magnificent personal apology, but a $30 gift card and he was allowed to make the return he wanted to do in the first place. His story follows. More » -
office max
13 Email Addresses For An Office Max EECB
In case your efforts to deal with Office Max customer service fail, and you've escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB. More » -
comcast
Andrew's Epic Comcast Debacle
UPDATE: After he sent an EECB, all of Andrew's billing errors have been resolved.
Comcast is a horrible tangled mess of utter crapitutde, as reader Andrew's story aptly, if not concisely, illustrates... More »
-
-
acer
This Repaired Acer Laptop Needs More Screen Smudge
Joelle expected Acer to repair her chronically overheating laptop, not coat the inside of its screen with "a sort of brown dripping." Acer insists that their shipping company caused the internal screen damage, and won't repair the laptop unless Joelle pays up.
More »
-
comcast executive email carpet bomb
Warn Comcast You're Moving, Lose Your Internet Access
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb... More » -
executive email carpet bomb
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot's CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer... More » -
travel
Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!
Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing "community service." No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest's generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it's still possible to extract favors from airlines, if you know which levers to push... More » -
valentine's day
FTD.com Delivers The Bill, Forgets The Flowers
FTD.com forgot to deliver flowers to Tip's girlfriend on Valentine's Day, but that didn't stop them from delivering the bill. When calls to FTD.com didn't go through, Tip launched the fearsome Executive Email Carpet Bomb. He wrote:Perhaps $75 is not a lot to you. Perhaps the happiness of your customers does not mean a lot to you either. Perhaps, for a company that's been around for nearly 100 years, you simply forgot to mark your calendar that yesterday was Valentine's Day.
More » -
email addresses
Launch A Virgin Atlantic EECB
Here are email addresses you can use to launch an executive email carpet bomb against Virgin Atlantic Airlines. Good for when you've made multiple attempts to resolve an issue with regular customer service but for some reason they just can't get it right. More » -
executive customer service
Email Addresses For 19 Dell Executives
Computer on fire? Video card ruined? Don't let Dell's Indian CSRs tell you it's your fault. When escalating fails and all normal channels of recourse are exhausted, send an email to Dell's top executives. After the jump, 19 email addresses for Dell executives that you can use to launch the mighty and feared Executive Email Carpet Bomb. More » -
executive customer service
Email Addresses For Comcast Executives
If you have a problem with Comcast, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Comcast... More » -
success stories
Executive Email Carpet Bomb Against Vonage Results In $450 Credit
Score another point for consumers making it over the unyielding wall of "customer service." Keith writes in about his recent struggles with Vonage, over an account he thought had been completely canceled six months earlier, "The carpet bomb instructions were inspired and within 3 weeks of sending my carpet bomb I got my resolve... The great part is I got my credit from the same person who stone walled me the months previous. Oh success is sweet." More » -
resolutions
EECB Pressures US Airways To Reissue Unused Ticket, Waive Reissue Fee
Reader Matt screwed up. He forgot to cancel his reservation with US Airways when his friend's delayed passport application forced them to change their travel plans. The situation was entirely Matt's fault, and US Airways justifiably refused to reissue the ticket. Matt, however, swayed the airline by wrapping an excellent mea culpa cum plea into the feared Executive Email Carpet Bomb. More »
executive email carpet bomb
New York, 4:51 AM
Mon Nov 9
6 posts in the last 24 hours
Tip Your Editors:
tips@consumerist.com
Co-Executive Editor:
Ben Popken
Email | AIM | Twitter
Co-Executive Editor:
Meghann Marco
Email | Twitter
Senior Editor:
Chris Walters
Email | Twitter
Weekend Editor:
Carey Greenberg-Berger
Email | AIM
Associate Editor:
Alex Chasick | Email
Assistant Editor:
Laura Northrup
Email | AIM | Twitter
Comments Moderator:
Email | AIM
Contributing Editors:
Lucy Bayly | Email
Phil Villarreal | Email
