Don't forget to be calm, professional, and polite, and tell your story succinctly and clearly. This post shows you how it's done.

(Photo: shlomp-a-plompa)

Michael says:

On Saturday, July 12th, my father stood in line outside of the Apple retail store in Oklahoma City for approximately three hours. As soon as he made it inside the store, it did not take very long to purchase a Family Plan with three new 8GB iPhone 3Gs. The checkout process was fairly simple (although he did have to purchase gift cards because he couldn't use cash) and everyone treated him well.

However, when we got home and started to look at our new iPhones, mine froze shortly after opening it. After I reset it, it would not turn on. The next day I took it back to the Apple store, and it was soon determined I needed a new iPhone. However, during the activation process, something went wrong and my phone got my dad's phone number assigned to it. I was then told that I needed to go to an AT&T store (luckily there is one in the mall) to get a new sim card for my phone and put my old sim card in my dad's phone. I did this, and my phone started working.

However, the third iPhone (my sister's) had been showing a weak signal ever since it was opened. It often showed "No Signal" when it was right next to my iPhone with full bars. We took it back to the Apple store and they tried to fix it by doing various things, including restoring the software. This did nothing, and so it came to be that for the second time in as many hours one of our iPhones was being replaced. Luckily the new iPhone activation went smoothly and her new iPhone showed full bars.

We thought that we were finally done with all the problems, so we left the store. So far, of the three iPhones purchased on Saturday, one had died shortly after leaving the box and one had been defective. Only my dad's iPhone was the original one from Saturday. However, when we got home, we quickly discovered that although his iPhone could send and receive text messages and make calls, it could not receive calls.

All calls to my father's iPhone went straight to his old voice mailbox from the previous carrier. They did not ring through to the iPhone and they did not show up on his iPhone's voicemail. I then spent a long time trying to get a hold of AT&T support (not easy to do on a Sunday evening). I finally talked to a person, who after hearing about my problem decided it was an iPhone problem and forwarded my call to Apple iPhone support. After close to an hour and a half on hold, I was quickly given back to AT&T. However the Apple rep did make sure to stay on the line and explain the problem to the (different) AT&T rep. After doing several things to try and fix the problem, the AT&T rep said he thought it was a problem with the port request, and put another port request in. This was at about 9 p.m., and he said he thought it might go through by midnight. It is right now 1:45 a.m., and it still does not work.

Although I was treated very well throughout my experience by both Apple and AT&T, spending an entire day having to replace two out of three iPhones and have the third one not be able to receive calls was not a pleasant experience.

Here's the happy ending, a few hours after Michael emailed us, he emailed us again. He tried our contact information for AT&T's executive customer service and it worked!

Update: I called one of the numbers from this post and had my problem solved in less than five minutes. Thank you so much!

If you're having problems with your new iPhone and regular AT&T customer service isn't working for you, why not give these numbers a call?

(Photo: qshio )

(Photo: jetsetpress)

ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, jeffrey.r.carney@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, liam.e.mcgee@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, diane.morais@bankofamerica.com, maryellen.baker@bankofamerica.com

We have received numerous requests lately for company-specific email lists. At present, we have very few, but that number can be increased if you send in the results of your successful EECBs. Don't be so lazy, here's all the info you need to build your own EECB.

(Photo: Payton Chung)

Our reader's email:

I got in touch with the Adobe contact you forwarded, and a representative from Adobe Customer Care headquarters took over my case. Their explanation for the problem was:
"Your recent order was an Upsell, unfortunately the only qualifying product that would apply for this type of purchase is GoLive 9. With an Upgrade purchase a customer is able to upgrade from GoLive 5/6/7/8 – Version 8 is also labeled as CS2, with this information I am able to see where anyone would have thought that they would have been able to "Upgrade" from CS2 premium to Dreamweaver CS3. With all the different products and availability I can see where anyone can get confused, I know I do."
Now, I don't see how this can be, as the only two upgrade options available for purchase on the Adobe site are upgrade from Go Live 6/CS/CS2, or upgrade from Dreamweaver MX, MX 2004 or 8. Also, the screen that was giving me grief was asking me to choose which of Go Live 6/CS/CS2 I was upgrading from...
But anyway, they issued me a new serial number (via email) which allowed me to bypass the upgrade screen altogether, and activate the product properly. So I now have a working copy of the software I paid for, and I have thanked the representative for resolving the issue.
As a matter of record, I noticed in the comments to the story you ran that some people had mentioned that the Help menu on Adobe products rarely displays the full serial number. Although I forgot to mention it specifically in my original notes to the Consumerist, I had worked that out at some point, and gone back to my original disks for the full serial number. That hadn't worked either.

A good tactic for discouraging people from illegally downloading your expensive software is to make sure that those who want to pay money for it are able to. Good work, Adobe.

PREVIOUSLY: Adobe: "It Would Have Been A Pleasure To Assist You With This Issue. [Unfortunately, We're Totally Incompetent.]"

Use this after normal customer service fails. Be nice, ready to state your case in 1-2 sentences, and read this post on dealing with executive customer service first.

(Photo: Whatsername)

Use only when normal customer service routes fail. When you call, remember to be polite, professional, and succinct—you'll have much better success!

(Photo: aeu04117)

Both NDphoxylady and I know that that doesn't count. The credit card company needs to send you an additional kind of disclosure notice. She has paperless billing, which may explain why she never got it. In any event, that still doesn't excuse their non-notification. Three times she called Chase. She asked for supervisors each time and was directed to voicemail, which she never got a call back from. We told NDphoxylady it was time to escalate to executive customer service and pointed her to the Chase numbers on our site. Within a few minutes of calling, Chase waived the fee. NDphoxylady was happy about that, but still pissed that it happened in the first place.

She wrote, "Now, we pay everything on the 12th, and I do not have the time to check every month that my due date is going to change...I feel like closing my account with them.

I mean to me it's the principle that matters, they could have charged me three bucks and I would still be pissed off. It's their manipulative behavior, and I doubt many people called to get these fees removed. They probably thought it was their fault and never reported it to chase

Is anyone trying to control these companies? I mean can't government regulate something?"

We told her if that she really feels strongly about it, to write a letter to her elected representatives. This excellent post shows you the most effective way to write to Congress.

"Who will protect the customers," NDphoxylady asked. " It's like we have to stick up for ourselves and for other people."

It's always a good idea to scrutinize your monthly bills. You never know when they're going to try to sneak in a new fee.

(Photo: Getty)

Antoinette Kaade on 514-636-3654
Ioanna Tsontakis on 514-636-3666

Here's what to say once you get there.

(Photo: Flying Photog)

Tammy picks up, but if you use these tips for stating your case calmly and succinctly, you should be fine. Here are also some numbers for directly reaching their executive customer service team.

This past weekend, I purchased a $1300 dishwasher from Sears.. They delivered it Saturday morning, less than 24 hours after order. Great! However the dishwasher that they delivered was defective, I immediately called the store where I purchased it, and spoke with the Sales lady.. She told me that Sears has outsourced their customer service to a company called OneSource and that I that she couldn't help me..

I called OneSource and was put on hold for over 3 hours. After talking with 11 different people (yes 11!) I was told that they couldnt help me and that I would have to arrange a pickup through the store to get the exchange. I called the store back and talked to store manager Olivia, she told me that I would have to talk to the sales girl, talked to her, she said she couldn't help me and that I would have to go back to OneSource.. I spent 2.5 hours in the store talking with various managers, no resolve and no assistance whatsoever.

I left the store upset and bewildered as to why I was told that they couldn't arrange a pickup. Mind you that Sears came and took away my old PERFECTLY FUNCTIONING dishwasher, as the new dishwasher was an upgrade for the remodel of my kitchen.

I called Sears Executive customer service who listened to what I had to say, and then transferred me to delivery department, delivery department told me that it would be until July 1st before they could get an exchange out here. In the meantime, I can not wash dishes except in my bathtub upstairs because the hot water had to be turned off to the kitchen sink and that the garbage disposal leaks water without the dishwasher lines connected to it.

I told delivery that their answer was completely unacceptable, and that I wanted some sort of resolution other than "I'm sorry" ... the answer I got was to be transferred BACK to OneSource... OneSource told me that she was "so sorry for the inconvenience" and that she would have to create a case for me and that the best they could do was offer me a pitiful $75 gift card...

$75 doesn't pay for my time to HAND WASH my families dishes in the fricking BATHTUB for the rest of the month until which time as sears can get off their lazy butt and bring me a non defective dishwasher... They also told me throughout all of this that they were unable to bring back my old dishwasher because they destroy them moments after getting back to their delivery facility!

Even executive customer service has let me down on this one! Can Consumerist help!?

That sounds like a tough situation, Sean. We're becoming convinced that Sears is nothing more than some phony storefront facades with a few long distance phone lines connected overseas that are in cahoots with some shady warehouses that deal in wonky merchandise. We don't have the highest hopes, but you could try launching an executive email carpet bomb which could perhaps get the attention of an employee who is competent and cares about your problem. Since you have already spoken to Executive Customer Service, you may as well try their CEO at alewis1@searshc.com. Otherwise, we suggest taking that $75 gift card and buying some paper plates and plasticware.

(Photo: jritch77)

The phone number goes to a secretary, Debby. That's ok, that's where these guidelines for dealing with executive customer service come into play.

Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325

Assistant:
Denise May
Denise.May@target.com
612-696-6243

Phone numbers for his direct reports, inside...

Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476

(You know what it takes to sell discount Isaac Mizrahi slipcovers to bored suburban housewives? It takes brass balls.)

336-658-3599 (takes you directly to a live a executive customer service rep)
1-866-900-4650 (general executive customer service pool)
email: execustservice@lowes.com

Here's a guide to how you should act once you reach them.

(Photo: Ruth L)

PayPal Phone Numbers: America & Canada

1-408-967-5033 (TOLL NUMBER) Michael Oldenburg, HE WANTS TO HEAR YOUR COMPLAINTS!
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-402-935-2050 (Toll Number)
1-888-215-5506 (Toll Free Number)
1-888-221-1161 (Toll Free Number)
1-408-376-7400 (Toll Number)
1-408-376-7514 (Toll Fax Number) PayPal, San Jose, General Fax #
1-650-864-8000 (Toll Number)
1-402-935-2284 (Toll Number — Banking and Check Issues)
1-402-935-2212 (Toll Number — ACH Processing & Check Services)
1-402-935-2255 (Toll Number — Account Review Department)
1-402-935-2257 (Toll Number — Account Review Department)
1-402-935-2223 (Toll Number — PayPal Compliance)
1-402-935-2250 (Toll Number — PayPal Compliance)
1-402-935-2000 (Toll Number — Customer Service Department)
1-402-935-2007 (Toll Number — Customer Service Department)
1-402-935-5181 (Toll Number — Debit Card Services)
1-402-935-2116 (Toll Number — Escalations Department)
1-402-935-2129 (Toll Number — Escalations Department)
1-402-935-2238 (Toll Number — Management, Escalations Department)
1-402-935-2239 (Toll Number — Fraud Prevention Department)
1-402-935-2251 (Toll Number — Manager, Resolutions Department)
1-650-251-1101 (Toll FAX Number — Never Fax w/o a Case Number!)
1-408-376-7514 (Toll FAX Number — Never Fax w/o a Case Number!)
1-408-967-1005 (Toll Number — Amanda Pires, PayPal Media Relations)
1-402-537-5755 (Toll FAX Number — PayPal Chargeback Department)
1-402-938-2337 (Toll FAX Number — Compliance Department)
1- 303-395-2802 (Toll FAX Number — Compliance Department)

PayPal Phone Numbers: America & Canada — Senior Agents

Should you have a PayPal problem that needs decision making authority, these are the persons you can contact directly. Each one of these persons has the power to review your account, unlimit your account or arrange for your money to be returned to you (among other things as well). PayPal Office of Executive Escalations:

1-402-952-8691 (Thomas, PayPal Executive Dying to Receive Your Call)
1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)
1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)
1-402-952-8691 (Thomas, Senior Agent, Dying to Receive Your Call)
1-402-935-2172 (Adam Braasch, Senior Agent)
1-402-952-8902 (Gabriel, Agent, Executive Escalations)
1-402-935-2268 (Beth Beutler, Senior Agent)
1-402-935-5146 (Leslie Byrne, Senior Agent)
1-402-935-2399 (Janyce Erikson, Senior Agent)
1-402-935-5145 (Melody Fry, Senior Agent)
1-402-935-2174 (Jackie Hart, Senior Agent)
1-402-935-2229 (Michael Lazure, Senior Agent) *ACH/Wire Expert*
1-402-935-5163 (Rick Martin, Senior Agent)
1-402-935-5073 (Stephanie Mikovec, Senior Agent)
1-402-935-2157 (Megan Moore, Senior Agent) *WORKS WEEKENDS*
1-402-935-3533 (Peggy Pattavina, Senior Agent)
1-402-935-2331 (Tara Stevens, Senior Agent)
1-402-938-3532 (Megan Wetzel, Senior Agent)

PayPal Phone Numbers: United Kingdom

08707/ 307 191 (UK Calling Rates Apply)
0870/730-7191 (UK Calling Rates Apply)
0208/ 6053000 (Landline Phone Number)
020/8605 3001 (UK FAX — UK Calling Rates Apply)

PayPal Phone Numbers: Australia

(02) 8223 9500 (Australian Toll Rates Apply)
1800 073 263 (Toll Free Number)
(02) 8223 9555 (Fax Number Australia — AU Calling Rates Apply)
(02) 8223 9501 (Fax Number Australia — AU Calling Rates Apply)

PayPal Phone Numbers: Deutschland

0180/ 500 66 27 (14 Euro Cents Per Minute)
0870/730-7191 (Calling Fees Apply)
030-8019-5161 (PayPal/eBay Hauptquartier)
030-8019-5252 (FAX nummer PayPal/eBay Hauptquartier)

paypal.robert@ebay.de
paypal.nico@ebay.de
paypal.eva@ebay.de

PayPal Addresses America & Canada

PayPal President, Rajiv Dutta, 19700 Montauck Court, Saratoga, CA 95070 (Home Address)
PayPal Inc., 2211 North First Street, San Jose, CA 95131
PayPal Inc., 2145 Hamilton Avenue, San Jose, CA 95125
PayPal Inc., P.O. Box 45950, Omaha, NE 68145
PayPal Inc., 11128 John Galt BLVD, STE 300, Omaha, NE 68137
PayPal Inc., Legal Department, 2211 North First Street, San Jose, CA 95131
PayPal Inc., 701 First Avenue, Sunnyvale, CA 94089
PayPal Inc., 3000 Hanover Street, Palo Alto, CA 94304
PayPal Inc., 3404 E Harmony RD, Fort Collins, CO 80528
PayPal Inc., 18110 SE 34th Street, Vancouver, WA 98683

PayPal Addresses: United Kingdom

PayPal Europe Ltd, Hotham House, 1 Heron Square, Richmond upon Thames, Surrey, TW9 1EJ
PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg

eBay (UK) LTD,
P.O. Box 9473
Dublin 15
Ireland

PayPal Managing Director, David Graham Clarke, 3 Woodside Road, New Malton, Surrey, KT3 3AH

PayPal Addresses: Australia
PayPal, Locked Bag 10, ATTN: Error Resolution, Australia Square PO, Sydney, NSW 1215
PayPal, 19 1 York Street, Sydney New South Wales

ADDITIONAL NOTES: PayPal Australia Pty Limited is a registered Australian Company (ACN 111 195 389) and is subject to Australian law.

PayPal Addressen: Deutschland
PayPal Europe S.a.r.l. & Cie, S.C.A., 5th Floor 22-24, Boulevard Royal L-2449, Luxembourg
PayPal GmbH., Marktplatz 1, Europarc-Dreilinden, BerlinD-14532

PayPal-Kundenservice
Postfach 750263
60532 Frankfurt/Main

PayPal Email Addresses

Avoid using PayPal's automated email submission center — that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you or not help you):

moldenburg@paypal.com (Michael Moldenburg, Paypal Complaints)
sthompson@paypal.com (Scott Thompson, PayPal President)
mhentges@paypal.com (Mary Hentges, CFO PayPal)
crme@paypal.com (PayPal Office of Executive Escalations)
appeal@paypal.com
harbor1@paypal.com
account-review@paypal.com
ppelce@paypal.com
cardreview@paypal.com
complaint-response@paypal.com
abuse@paypal.com
Europeanservices@paypal.com
resolutions@paypal.com
appeals@paypal.com
compliance@paypal.com
escalations@paypal.com
webform@paypal.com
service@paypal.com (Unmonitored)
spoof@paypal.com
complaints@paypal.com
aup@paypal.com
press@paypal.com (Let public relations know you are filing complaints)
apires@paypal.com (Amanda Pires — Media Relations Contact)
chargebackresponse@paypal.com
pending_reversal@paypal.com
global2@paypal.com
intl@paypal.com
ppe_courtesycredit@paypal.com
BoEappeal@paypal.com

Tip: Send your problem to EVERY PayPal email address that you can find, not just one. That way you have different people and different departments dealing with your problem.

eBay Contact Information America/Canada

1-800-322-9266 (eBay Customer Service Number — Toll Free America & Canada)
1-800-717-3229 (eBay Customer Serive Number — Toll Free America & Canada)
1-866-304-3229 (eBay Marketing — Toll Free America & Canada)
1-408- 376-7400(eBay General Phone Number — Toll Number)
1-408-376-7401 (eBay General FAX Number — Toll Number)
1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group — Toll Number)
1-408-376-7517 (eBay General FAX Number — Toll Number)
1-408-376-7205 (eBay Investor Relations, Tracey Ford — Toll Number)
1-408-376-7458 (eBay Media Relations, Hani Durzy — Toll Number)
1-801-545-2276 (eBay President, Direct Number Salt Lake City — Toll Number)
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City — Toll Number)

eBay Email Addresses

spoof@eBay.com (Report Spoof or Phishing Emails/Websites)
exec.relations@ebay.com (eBay Executive Relations)
matthewb@ebay.com ( Matthew J. Bannick, President, eBay International)
government_relations@ebay.com (eBay Government Relations Department)
billcobb@ebay.com (President, eBay North America)
paypal.robert@ebay.de
paypal.nico@ebay.de
paypal.eva@ebay.de
paypaldamon@ebay.com

eBay Address/eBay CEO Home Address

eBay Inc.
2145 Hamilton Avenue
San Jose, CA 95125
USA

eBay Contact Information United Kingdom

0700 500 3229 (eBay General Number — UK Calling Rates Apply)
020 8605 3111 (UK Power Seller's Help Line — UK Calling Rates Apply)
0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)
0906 665 8030 (eBay Customer Service — UK Calling Rates Apply)

eBay Address UK

eBay UK Ltd, Complaints Department
PO Box 659, Richmond-upon-Thames
Surrey, TW9 1TX

eBay (UK) LTD,
P.O. Box 9473
Dublin 15
Ireland

PayPal Buyer Credit 866-571-3012 Say "agent" at each prompt, ignoring messages.
PayPal F 888-221-1161 Press 0 at each prompt, ignoring messages.

300 other internal numbers that might get you what you're looking for...

(402)935-2114 Kay P. ACH / Check Service
(402)935-2212 ACH Processing Main Line ACH / Check Services
(402)935-2284 cindy ACH / Check Services Processing / Bank Only
(402)935-2295 Chuck ACH / Check Services Processing Manager
(402)935-2255 Jasmine Account Review
(402)935-2256 Jamie Account Review
(402)935-2257 Jamie Account Review
(402)935-2328 Chris Account Review
(402)935-2333 Luke Account Review
(402)935-2114 Kay P. ACH / Check Services
(402)935-2212 ACH Processing Main Line ACH / Check Services
(402)935-2284 cindy ACH / Check Services Processing / Bank Only
(402)935-2295 Chuck ACH / Check Services Processing Manager
(402)935-2223 Sheryl AUP Compliance
(402)935-2250 Katrina AUP Compliance
(402)935-2275 Lisa AUP Compliance
(402)935-2332 Julie Gonzales AUP Compliance
(402)935-5140 Alahandre Elise(?) AUP Compliance
(402)935-2029 Todd Business Development
(402)935-5126 Shane Business Development Schedule: 8:30~5PM M-F
(402)935-5197 Ken Holston Business Development Business Management & Account Management
(402)935-2000 Call Center Inbound Call Center
(402)935-2007 Call Center Inbound Line Call Center
(402)935-2012 Call Center Inbound Call Center
(402)935-2011 Call Center Inbound Call Center
(402)935-2014 Call Center Inbound Call Center
(402)935-2017 Call Center Inbound: Debit Cards Call Center
(402)935-2019 Call Center Inbound Call Center
(402)935-2021 Call Center Inbound Call Center
(402)935-2022 Call Center Inbound Call Center
(402)935-2023 Call Center Inbound Call Center
(402)935-2024 Call Center Inbound Call Center
(402)935-2025 Call Center Inbound Call Center
(402)935-2030 Call Center Inbound Call Center
(402)935-2050 Call Center Inbound Call Center
(402)935-2053 Call Center Inbound: Premier Services Call Center
(402)935-2057 Call Center Inbound Call Center
(402)935-2065 Call Center Inbound Call Center
(402)935-2079 Call Center Inbound Call Center
(402)935-2080 Call Center Inbound Call Center
(402)935-2081 Call Center Inbound Call Center
(402)935-2082 Premier Service Line Call Center
(402)935-2084 Call Center Inbound Call Center
(402)935-2085 Call Center Inbound Call Center
(402)935-2092 Call Center Inbound Call Center
(402)935-2100 Call Center Inbound Call Center Premier Services Line
(402)935-2106 Call Center Inbound Call Center Premier Services Line
(402)935-2107 Call Center Inbound Call Center
(402)935-2124 Call Center Inbound Call Center
(402)935-2148 Call Center Inbound Call Center
(402)935-2166 Call Center Inbound Call Center
(402)935-2194 Call Center Inbound Call Center
(402)935-2233 Call Center Inbound Call Center
(402)935-2300 Call Center Inbound Call Center
(402)935-2323 Call Center Inbound Call Center
(402)935-5119 Call Center Inbound Call Center
(402)935-2165 Jessica Card Services
(402)935-2396 Tamara Spurlock Card Services
(402)935-5181 Lisa Weaver Card Services Debit Card Team
(402)935-2015 Teresa Rains Charge Backs
(402)935-2141 Mikalea Charge Backs
(402)935-2152 Anna Charge Backs
(402)935-2189 Margaret Charge Backs
(402)935-2340 Debbie Charge Backs
(402)935-2063 Taj Education Team Product Education
(402)935-2064 Dona Education Team
(402)935-2116 Elizabeth Executive Escalations Works closely w/Tiffany(detp.mgr). Very Responsive.
(402)935-2129 Joe Executive Escalations
(402)935-2156 Brian Executive Escalations
(402)935-2157 Megan Executive Escalations
(402)935-2172 Adam Executive Escalations
(402)935-2173 John Executive Escalations
(402)935-2174 Jackie Executive Escalations
(402)935-2192 Eric Executive Escalations
(402)935-2128 Stacy Executive Escalations
(402)935-2228 Stacy Executive Escalations
(402)935-2238 Tiffany Executive Escalations Manager of Executive Escalations.
(402)935-2268 Beth Executive Escalations
(402)935-2269 Michelle Executive Escalations Schedule: Tues~Thur 9:30AM~8PM
(402)935-2334 Luke Executive Escalations
(402)935-5145 Melanie Executive Escalations Schedule: M-F 4PM~Mid. CST
(402)935-5146 Leslie Executive Escalations
(402)935-5163 Rick Martin Executive Escalations
(402)935-2112 Gloria Finance
(402)935-2207 Jeremy Finance
(402)935-2371 Julie Finance
(402)935-2239 Collin Fraud & Security Fraud Prevention
(402)935-2267 Mark Fraud & Security Trust & Safety
(402)935-2272 Michael Fraud & Security Protection Services
(402)935-2366 Suzanne Combes Brown Fraud & Security Risk Management Manager
(402)935-2368 Sheryl London Fraud & Security Protection Services: Senior Agent
(402)935-5134 Bill Gray Fraud & Security Internal Audit. Mountain View Office: 650-864-8046
(402)935-2044 Paula Adams Global Services Global Help Desk
(402)935-2127 Amy Bush Global Services
(402)935-2048 Joyce Brown Human Resources Training Department
(402)935-2051 Melanie Human Resources Training Department
(402)935-2128 Michelle Human Resources HR/Benefits Coordinator
(402)935-2169 Sterling Blackwell Human Resources Employee Development
(402)935-2283 Amy Human Resources Staffing
(402)935-2318 John Latke Human Resources Training Department
(402)935-2339 Michelle Mullis Human Resources
(402)935-5128 Michelle Human Resources Benefits Coordinator
(402)935-2001 IVR Testing Line Internal / IT Tests voice recognition, play around.
(402)935-2004 IVR Testing Line Internal / IT Tests voice recognition, etc.. play around
(402)935-2026 Password Prompt (?) Internal / IT Line immediately prompts for password. Unsure of it's use.
(402)935-2032 Employee Attendance Line Internal / IT (try user: 1234 pass:1234, works to play around with)
(402)935-2069 ECS System Testing Internal / IT Play around, not sure of purpose.
(402)935-2299 Internal Software Helpdesk Internal / IT
(402)935-5100 Employee Attendance Line Internal / IT (user: 1234 / pass: 1234 to play around)
(402)935-5151 Hold Music / Advertisement Internal / IT Test Line for Hold Music ?
(402)935-5149 Monitoring Line? Internal / IT
(402)935-5168 Monitoring Line Internal / IT
(402)935-5184 Gene (or Steve) Internal / IT Technical Support Manager
(402)935-5199 Call Center Status Line Internal / IT This ext. will place the call center in Emergency or Normal state.
(402)935-2274 Matthew Member Services Member Services Supervisor
(402)935-2321 Michelle Member Services Supervisor (Sat/Sun/Mon 11A~Mid)
(402)935-2357 Terry Dale Member Services
(402)935-5161 Tim Loban Merchant Fraud & Risk Weekend Supervisor (Sat/Sun/Mon 11AM~Mid)
(402)935-5169 Alicia Merchant Fraud & Risk
(402)935-2074 Tammy Galvin Quality Development
(402)935-2226 Jenny Quality Development
(402)935-2034 Janie Bartlett Resolution Services
(402)935-2132 Bryant Resolution Services Team Leader
(402)935-2241 Lynn Vogue Resolution Services
(402)935-2251 Mike McCormick Resolution Services Resolution Services Supervisor
(402)935-2266 Rich H. Resolution Services
(402)935-2353 Lorie Kilstrom Resolution Services
(402)935-5120 Tim Underlow Resolution Services Product Education Trainer for Resolution Services
(402)935-5141 Resolutions Department Line Resolution Services
(402)935-2218 Douglas H. Security
(402)935-5172 Michell Security
(402)935-2002 April Garner Unknown
(402)935-2005 Adonocca Banks Unknown
(402)935-2010 Nick Unknown
(402)935-2013 Pat Unknown
(402)935-2018 Vicki Hernandez Unknown
(402)935-2020 Mary Jo Unknown
(402)935-2028 Megan Unknown
(402)935-2039 Jeff Hagan Unknown
(402)935-2040 Mary Steeley Unknown
(402)935-2041 Michelle Parkins Unknown
(402)935-2049 Jason Finer Unknown
(402)935-2052 Eduardo(?) Unknown
(402)935-2054 Tonya Unknown
(402)935-2055 John Freeze Unknown
(402)935-2061 Rick Unknown
(402)935-2062 Nick Unknown
(402)935-2066 Michelle Unknown
(402)935-2073 Kelly Shipley Unknown
(402)935-2086 Jeff Allen Unknown
(402)935-2087 Patience Unknown
(402)935-2091 Dawn Mouski Unknown
(402)935-2095 Steve Unknown
(402)935-2098 Dona Shong Unknown
(402)935-2099 Shelly Unknown
(402)935-2101 John Unknown
(402)935-2103 Latrisha Harris Unknown
(402)935-2104 Lisa Hughes Unknown
(402)935-2110 Amy Lescott Unknown
(402)935-2113 Kelly Unknown
(402)935-2115 Maggie Mentato Unknown
(402)935-2118 Paul Ingles Unknown
(402)935-2119 Stacy Price Unknown
(402)935-2123 Kelly Unknown
(402)935-2125 Koreen Unknown
(402)935-2126 Michelle Unknown
(402)935-2134 Cindy Langstrom Unknown
(402)935-2136 Lynette Lane Unknown
(402)935-2138 Kim Unknown
(402)935-2142 Kimberly Unknown
(402)935-2149 Mark Rosenthal Unknown
(402)935-2150 Eddie Unknown
(402)935-2154 Charles Unknown
(402)935-2158 Bill Unknown
(402)935-2168 Peggy Unknown
(402)935-2170 Deb Myer Unknown Schedule: M-F 8AM~4:30PM
(402)935-2171 Trish Unknown
(402)935-2175 Zack Unknown
(402)935-2178 Lashaun Unknown
(402)935-2179 Beth Unknown
(402)935-2181 Valerie Dasante Unknown
(402)935-2182 Erin Crain Unknown
(402)935-2183 Frank Unknown
(402)935-2184 Kevin Armstrong Unknown
(402)935-2186 Emily Heldridge Unknown
(402)935-2187 Erin Unknown
(402)935-2188 Lamay Unknown
(402)935-2201 Ray Unknown
(402)935-2203 Sherry Unknown
(402)935-2204 Lisa Thompson Unknown
(402)935-2205 Kimberly Unknown
(402)935-2206 Osma Unknown
(402)935-2216 Tracy Unknown
(402)935-2217 Shaun Unknown
(402)935-2224 Meliss Unknown
(402)935-2225 Jim Unknown
(402)935-2227 Eric Harrison Unknown
(402)935-2129 Name not known Unknown
(402)935-2229 unknown Unknown
(402)935-2230 Mark Peterson Unknown
(402)935-2234 Dave Unknown
(402)935-2236 Brock Unknown
(402)935-2237 Shaun Unknown
(402)935-2240 Angie Anderson Unknown
(402)935-2244 Julie Gonzales Unknown
(402)935-2246 Sally Unknown
(402)935-2253 Deb Unknown
(402)935-2254 Ellie Unknown Number changed to 935-1835, per voicemail.
(402)935-2259 Tereasa Unknown
(402)935-2264 Eric Unknown
(402)935-2265 Doug H. Unknown
(402)935-2271 Cynthia Unknown
(402)935-2273 Leslie Walker Unknown
(402)935-2276 Heather Johnson Unknown
(402)935-2281 Jason Alexander Unknown
(402)935-2288 David Unknown
(402)935-2291 John Unknown
(402)935-2298 Chris Unknown
(402)935-2302 Jim Norway Unknown Call was forwarded to a Nextel Phone Afterhours (management?)
(402)935-2305 Amanda Unknown
(402)935-2308 Cathy Unknown
(402)935-2316 Laurie Unknown
(402)935-2317 Jason Unknown
(402)935-2322 Jamie Swanson Unknown
(402)935-2324 Jessica Carasoul Unknown
(402)935-2335 Steve Unknown
(402)935-2336 Marissa Unknown
(402)935-2341 Laurie Unknown
(402)935-2342 Torrence Unknown
(402)935-2349 Karen Unknown
(402)935-2350 Beverly Unknown
(402)935-2351 Karen Lovette Unknown
(402)935-2358 John Kimmee Unknown
(402)935-2363 Claire Shumiker Unknown
(402)935-2364 Mary Viella Unknown
(402)935-2365 Frank Unknown
(402)935-2367 Mary OBrien Unknown
(402)935-2369 Kelly Carson Unknown
(402)935-2370 unknown Unknown person answered, unsure, will recheck later.
(402)935-2372 Bob Miles Unknown
(402)935-2375 Renee Unknown Schedule: Tues~Fri 1:30PM~Mid.
(402)935-2376 Foreign Speaking Employee Unknown Foreign Employee.. anyone identify language ?
(402)935-2377 David B. Unknown
(402)935-2381 Tina Unknown
(402)935-2386 Cameron Unknown
(402)935-2387 Cindy Unknown
(402)935-2391 Alisha Rhea Unknown
(402)935-2392 Cindy Kathork Unknown
(402)935-2393 Andres Unknown
(402)935-2394 Robin Unknown
(402)935-2395 Jim Unknown
(402)935-2397 Mark Davis Unknown
(402)935-2399 Janice Erickson Unknown Schedule: M-F 6AM~2:30PM
(402)935-5103 Nicole Unknown
(402)935-5105 Natalie Unknown
(402)935-5106 Angie Unknown
(402)935-5108 Gene Unknown
(402)935-5111 Doug Maxum Unknown
(402)935-5113 Becky Unknown
(402)935-5115 Carrie Unknown
(402)935-5116 Paula Baldwin Unknown
(402)935-5117 Dave Burchill Unknown
(402)935-5121 Andy J. Unknown
(402)935-5123 Micheal Jones Unknown
(402)935-5129 Marlow Rumington Unknown
(402)935-5133 Jeanette Unknown
(402)935-5136 Quincy Unknown
(402)935-5138 Terrell Anderson Unknown
(402)935-5144 Lisa L. Unknown
(402)935-5147 Evan McCaul Unknown
(402)935-5152 Jessica Palamino Unknown
(402)935-5156 Steve Unknown
(402)935-5164 Tonya Lynn Unknown
(402)935-5165 Devon Unknown
(402)935-5171 Carrol Unknown
(402)935-5175 Cindy Unknown
(402)935-5148 Jeff Lonka Unknown Admin maybe (msg says if urgent, call: 402-490-9749)
(402)935-5176 Sheila Unknown
(402)935-5178 Unknown Employee Unknown
(402)935-5179 Tim Maxwell Unknown
(402)935-5185 Rich Unknown
(402)935-5186 Jerry Lowe (female) Unknown
(402)935-5187 Brian G. Unknown Voicemail says w/Ebay
(402)935-5189 Brian Unknown
(402)935-5192 Christian Reese Unknown
(402)935-5194 Reese Unknown
(402)935-5195 Angie Unknown
(402)935-5196 Scott Unknown

Source: Screw-Paypal.com (Thanks to L!)

(Photo: Getty, Travelin' Librarian)

(Photo: blue_j)

Jay Ellison (COO and Executive VP) - jay.ellison@uscellular.com
Matthew Rull (Head of President's Office for Customer Service) - matthew.rull@uscellular.com

Jennifer Bachus
Executive Customer Relations Coordinator
877-290-6323, Ex. 341-8083

Don't forget this refresher course on how to act when you call executive customer service.

(Thanks to John!)
(Photo: shlomp-a-plompa)

Austin writes:

Below are several e-mails I've sent to Greyhound in an attempt to be reimbursed for my carry-on luggage that was missing after Greyhound ditched me in Pennsylvania. We were on our way to NYC from Chicago (ew, I know) and the woman said we were pulling into Philadelphia so they could clean and refuel the bus and it wouldn't take long. After waiting for a half hour, I decided to go to the restroom. I came out several minutes later and the bus was gone! There were speakers in the bathroom, so I know there was no announcement or anything. They just left me.

The worst part is that when the bus driver told us to get off of the bus, she said we'd be coming back onto the same bus, so we could leave our belongings. Unfortunately, that was the last time I ever saw my bag again.

They put me on the next bus, and when I arrived at Port Authority, I went directly to the manager and they took me around to all of the holding areas for luggage, lost luggage, etc. They then told me that it was gone and that was that. After looking on the website, I read that Greyhound will not reimburse customers for lost carry-on luggage, but I decided this was a special case.

As I had already dealt with Greyhound managers and what not for hours at the Port Authority, I decided to call Greyhound CEO, Dave Leach's office to resolve the issue. His assistant, Liz, gave me her e-mail address so I could send her my letter, and she quickly forwarded me onto executive customer service. A woman named "Ms. Walker" called and left me a voice mail, and we played phone tag for a couple of weeks. While I work during the day and may not be able to take calls, it perturbs me that she couldn't do the same, being as that IS her job. Once I came to the conclusion that Ms. Walker and I probably wouldn't get in touch, I sent Liz another e-mail, to which she decided to begin ignoring me altogether.

I know that the BBB complaint will be pretty useless, but I'm banking on the idea that small claims court will see it my way (read: Greyhound won't show up to court and I'll win by default). Maybe?

We're not surprised that Greyhound's executive customer support staff can't return calls or emails. Nothing escapes Greyhound's ruin.

Small claims court is worth a shot. Since you'll need to deliver papers, try serving a driver, preferably one about to leave on a cross-country route.

(Photo: Tom in NYC)

Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual

consumerist.com/tag/email-addresses/companynamegoeshere
consumerist.com/tag/executive-customer-service/companynamegoeshere
consumerist.com/tag/phone-numbers/companynamegoeshere

If you can't find what you want, we may not have any contact info for the company, but that's ok! Here's a few way to find a company executive's phone number, and how to figure out someone's email address.

Rick Fields
910-794-6244

Lisa Jackson
910-794-6242

Korlene Baker
910-794-6233

Lisa Williams
910-794-6232

Verizon Wireless executive customer service desk: 845-365-7700, 908-306-6750, 910-794-6200

Dan Malutith (Supervisor of Exec Relations)
910-794-7372

(Photo: Getty)

Brett sent us a story perfectly illustrating why Sprint has really crappy customer satisfaction ratings. While the other cellphone service providers scores hover slightly under the national ACSI average of 75, Sprint's are a dismal 56. It must be because of too many situations like the following danse macabre of incompetence:

1. Brett can't get coverage around his house
2. Tech support ineffective in solving this problem
3. Told he could cancel without ETF
4. Cancels, ETF taken out of his checking account anyway
5. Has so far spent four months calling and refaxing documents, still doesn't have his money back.

Possible solution: Call the Sprint Consumerist executive customer service line at 703-433-4401.

Chase Executive Management Hierarchy
Jamie Dimon Chairman & Ceo
Phone: 212-270-1111
Fax : 212-270-1121
E-Mail Address: jamie.dimon@jpmchase.com

Charlie Scharf CEO Retail Financial Services
Phone: 212-270-5447
Fax: 212-270-5448
E-Mail Address: charlie.scharf@chase.com

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: gordon.smith@chase.com

Marc Sheinbaum CEO-Retail Auto and Education Finance
Phone: 516-745-3838
Fax: 516-745-4040
E-Mail Address: marc.x.sheinbaum@jpmchase.com

David B. Lowman CEO Home Lending
Phone: 636-735-2121
Fax: 314-256-2800
E-Mail Address: david.b.lowman@jpmchase.com

(Photo: Maulleigh)

My friend had an unused electronic credit voucher that he had no hope of using from a botched trip. Not wanting to waste the voucher, we decided to transfer the voucher to me, something clearly prohibited by Northwest's policies:

Can I give my Electronic Credit Voucher to someone else to use?
Electronic Credit Vouchers are non-transferable...

First, my friend called and asked to transfer the voucher. They said no. We called back, escalated, begged and pleaded, but rules are rules, they said—our request would not be accommodated. After exhausting the normal customer service channels, we loaded up and fired the mighty and fearsome Executive Email Carpet Bomb. Here's what we wrote:

Mr. Steenland,

On April 17, 2007 I purchased a ticket to Rhinelander, WI from your website (NWA Confirmation Number: XXXXX, E-ticket number: XXXXXXXXXX). I unfortunately never took that trip, but was repeatedly reassured by your agents before canceling that I would not lose the money I had invested in the ticket, and that I would be able to use the remaining balance however I wished towards future Northwest travel.

I am now trying to use the balance, as I was expressly told I would be allowed, to purchase a ticket from New York to Chicago for a friend. Your agents insist that this is not possible and that the credit from my unused ticket will expire in May if I do not fly myself. My considerable travel expenses are currently handled exclusively by my employer. It will be impossible for me to use the remaining balance for myself in the foreseeable future.

I would be most appreciative if you would allow me to use my balance to purchase a ticket for my friend, as I was told I could do. I am a frequent traveler and have a choice of airlines when flying and would very much like to tell my colleagues that you graciously accommodated my reasonable request. Please let me know by the end of the week how this can be arranged.

Best regards,

Carey's Friend

We summarized the problem, requested a resolution, and specified a timeframe for their response, all while remaining professional and polite. Northwest Executive Communications Representative Jodee Gruebele quickly responded and agreed to transfer the voucher to me. Great!

Except the voucher was going to expire before I could get to yummy, yummy pizza hiding in the midwest. I called Northwest's customer service line and asked them to extend the voucher by an extra week. They laughed and refused. Time for another EECB!

Dear Ms. Gruebele,

I write in the hope you can remove the remaining barrier to redeeming [my friend's] voucher. The absolute earliest I am able to travel is May 9-13. I have unfortunately been informed by your customer service representatives that my travel must commence by May 4, a mere 5 days earlier than my schedule allows. They have also told me that it is impossible to redeem the ticket online, forcing me to pay not a $10 operator assistance fee, but a $15 rebooking fee. This is in addition to fees costing $56 already associated with the ticket. I would be willing to pay the fees, provided I can begin my travel on May 9. Please let me know at your earliest convenience how this reasonable request can be accommodated.

Most appreciative,

Carey Greenberg-Berger

Four days later, Northwest wrote back and extended the voucher for an extra month.

Northwest had every right to say no. We weren't filing a complaint or referencing a violated policy. They made a business decision to help us out, one that I certainly appreciate.

You might be thinking, "But Carey, you unethical rodent, they gave you the tickets because you write for The Consumerist and might say mean things about them next to cat photos if they didn't acquiesce." The first EECB containing the big request to transfer the voucher was sent by my friend without mentioning me or the site, and the second one was sent from my personal account.

Executive Email Carpet Bombs are effective because you're speaking to people who are able to use their independent judgment to come to a reasonable solution. More importantly, anyone can launch an EECB without much effort. Nothing we requested was outlandish. We asked for a favor, and Northwest graciously acceded, gaining an appreciative customer, giving Chris the chance to write a weekend of great posts, and giving me the chance to finally taste Chicago's ambrosial stuffed-crust pizza. Win-win-win.

RELATED: How To Launch An Executive Email Carpet Bomb
HOW TO: Draft A Good Complaint Letter

Douglas Steenland
President, Chief Executive Officer, Director
Doug.Steenland@nwa.com
DMSteenland@nwa.com

David Davis
Chief Financial Officer, Executive Vice President
dave.davis@nwa.com

Michael Miller
Vice President - Law and Secretary
michael.miller@nwa.com

Andrew Roberts
Executive Vice President - Operations
andrew.roberts@nwa.com

Neal Cohen
Executive Vice President – Strategy, International
neal.cohen@nwa.com

Kristen Shovlin
Director, Customer Service
kristen.shovlin@nwa.com

Theresa Wise
Chief Information Officer
Theresa.Wise@nwa.com

Jodee Gruebele
Administrator, Executive Communications
jodee.gruebele@nwa.com

Pavel writes:

I've been reading your site daily for over a year and I get a pure kick when people expose the inner filth of corporate America. As of yesterday I have my own story to share.

I've been with Chase for several years now. I have a checking account, a savings account, an Amazon Visa card and United Visa card with them. I carry small balances, pay my "non-chase ATM" fees, my "Online Bill Pay" fees, the occasional "Overdraft protection fee" for when they transfer money from Savings to Checking... in other words the average customer who never creates trouble and generates revenue.

About a month ago I decided to open a second checking account and use it only for direct deposit of my payroll check. Then every other Friday I'd go online, transfer some of the amount to savings and the rest to checking.

Until yesterday morning, when much to my surprise not only was my direct deposit not there, but also the entire account was missing. As in GONE. There was no trace of this account whatsoever. I called Chase customer service right away (it was about 7:30 AM) just so I can hear a totally brain-dead teenager tell me that my account had been closed a week ago for carrying zero-balance for too long. "WHAT??? You have got to be kidding me. I have a direct deposit going there every other Friday, you closed the account a week ago, so you're telling me a zero-balance for a week gives you a reason to close the account? Despite the fact that every two weeks there is a rather sizable deposit from ADP" Her totally expected dumb answer was: "Sir, it's the system that closed your account, not us. There is nothing we can do to prevent this from happening". Evidently, in her pea-sized brain "The System" is an almighty creature with an evil behavioral twist rather than a piece of computer software that 99.9999999% of the time does exactly as instructed.

Escalation to Little Miss Braindead's Supervisor got me nowhere either. I was told that they can not reopen my account and I'd have to go to the branch that opened my account at, where the manager is the ONLY person who can make this happen, despite my repeated attempts to explain that the branch had been bulldozed two years ago along with the Dominick's store it was in. Oh, and get this. Even if with the help of the Almighty I somehow managed to get the account reopen they wouldn't be able to deposit the amount they were holding before midnight on Tuesday. Now I'm not going to start crying that I have bills to pay, checks that were going to hit my account and so on... I've got plenty of dough in both checking and savings to cover expenses for months to come. But that's not the point. So, naturally, I request an escalation to Executive Customer Service (800-242-7399). I get transferred to a Michelle Crabtree (713-262-3866). She tells me pretty much the same story. My simple answer to her was along the lines of "Dear Michelle, if I don't have my account reopened and funded by noon today, I will take extreme pleasure in writing about this to our our local newspapers (those happen to be Chicago Tribune and Chicago Sun-Times) along with spending $25 on a Small Claims Court filing fee.

She promises a prompt resolution and I tell her she has about 4 hours to deliver on her promise. I get a call back midday saying that they will be able to reopen the account (but not until midnight) and create a "credit memo" on my old checking account, but I'd have to go myself and move the funds to savings or the credit memo will fall off at midnight. It didn't make much sense to me, but hey, this is a specially trained professional who has been entrusted with handling sticky situations on behalf of the office of the president. Or maybe not.

Of course the credit memo disappeared at midnight. And of course my checking account was not reopened, and of course there are overdraft protection fees on my account which currently shows negative balance. And of course, the only people who can fix this are Executive Customer Service but that's not open on the weekend.

Now let me say this... I work as the Executive Assistant to the President of my company and I CAN WALK ON WATER! Moreover, my attitude is that if 40-some years ago we were able to land on the Moon with a help of a computer that had less processing power than my cellphone... nothing is impossible. If these people really work for Executive Customer Service, Chase has to either redefine what that means and admit it's just a bunch of glorified idiots, or train them better.

My 2 cents.

Cheers and keep those stories coming!

Pavel G.
Chicago, IL

(Photo: Ben Popken)

(Photo: Getty)

Here's a bunch of contact info for Qwest executives, lifted straight from their company directory. Got an issue with a residential landline or DSL? Problem with Qwest iQ Networking products? Concern about Qwest business related network support? Concern about Qwest marketing? Need to know who to send a lawsuit? Just need to get a message straight to the CEO? Inside, executive contacts for all of the above.

Issues related to residential dial tone lines (POTS) or DSL sales/installation:

Kruger, Paula
Executive Vice President-Mass Markets
Mass Markets
Qwest Corporation
1801 California St, 52nd Floor
Denver CO 80202-2658
United States
paula.kruger@qwest.com
Office: +1 303 992 4005
Fax: +1 303 296 4252
Assistant
Williams, Cheryl A
Sr Executive Admin Assistant
+1 303 992 4001

Concerns regarding installation, order delays, or activation/turnup issues related to Qwest iQ Networking products (such as the popular Qwest Office Connect product):

Coon, Christina L
Vice President-Network Ops and Eng
Network Services
Qwest Communication Corp.
1801 California St, Floor 51
Denver CO 80202-2658
United States
Christina.Coon@qwest.com
Assistant
Anthony, Diane M
Sr Executive Admin Assistant
+1 303 992 5949
Office: +1 303 992 6565
Fax: +1 303 296 4798

Concerns regarding any Qwest business-related network support (DS1, DS3, Ethernet services, trouble and repair, etc.)

Lucero, Amador B
Vice President - Network Ops and Eng
Network Services
Qwest Corporation
700 W Mineral Ave, MNA1622
Littleton CO 80120-0000
United States
Amador.Lucero@qwest.com
Office: +1 303 707 7168
Fax: +1 303 707 2005
Assistant
Rojo, Jaimee B
Sr Administrative Assistant
+1 303 707 7192

Tregemba, Robert (Bob) D
Executive Vice President - Network Operations
Network Services
Qwest Corporation
1801 California St, 5200
Denver CO 80202-2658
United States
Bob.Tregemba@qwest.com
Office: +1 303 707 8000
Fax: +1 303 296 0286
Assistant
Eitel, Carolyn J
Sr Executive Admin Assistant
+1 303 707 8013

Concerns regarding Qwest marketing, possible PR contact:

Karlis, Richard
Director Marketing
Corporate Relations
Qwest Corporation
1801 California St, 50th Floor
Denver CO 80202-2658
United States
rich.karlis@qwest.com
Office: +1 303 896 4465
Fax: +1 303 896 4982

Another possible PR contact:

Padilla, Frederic (Ric)
VP-Corp Social Responsibility
Corporate Relations
Qwest Corporation
1801 California St, 50th Floor
Denver CO 80202-2658
United States
Ric.Padilla@qwest.com
Office: +1 303 896 9338
Fax: +1 303 896 4982
Assistant
Barbour, Debra (Debbie) J
Executive Admin Assistant
+1 303 896 5532

Legal contact (good to serve a lawsuit to):

Baer, Richard N
EVP-Gen Counsel
Legal
Qwest Corporation
1801 California St, 5200
Denver CO 80202-2658
United States
Rich.Baer@qwest.com
Office: +1 303 992 2811
Assistant
Dominguez, Christine
Sr Executive Admin Assistant
+1 303 992 5021

Self-explanatory:

Mueller, Edward (Ed) A
Chairman and CEO
Ceo/Coo
Qwest Corporation
1801 California St
Denver CO 80202-2658
United States
Ed.Mueller@qwest.com
Office: +1 303 992 1414
Assistant
Houston, Brenda L
Manager Administration
+1 303 992 1414

RELATED: Email Addresses For Qwest Executives

(Photo: romulusnr)

(Photo: Getty)

Mel Karmazin Chief Executive Officer Sirius Satellite Radio 1221 Avenue of the Americas, 36th Floor New York, NY 10020 Phone: (212) 584-5100 Fax: (212) 584-5200

I have been a Sirius subscriber since December 2005. I added a second receiver to my subscription in 2007 (account # [redacted]).

I own two Sirius Stratus Dock & Play receivers (model# SV3TK1).

The adhesive backing that ships with these models that allows customers to mount the dock to their dashboard or windshield each failed within 1 - 3 months of my radio purchases.

I have tried every store-bought solution to re-affix my Sirius Stratus radios, including double-sided tape, crazy glue, and mounting putty. None have been effective.

I am unwilling to drill holes in my vehicle dashboards, affecting the resale value of my cars, to mount my Sirius radios, which I typically upgrade every 12 - 24 months.

I have been unable to enjoy my Sirius Stratus radios or my Sirius subscription for more than four months on one radio (ESN [redacted]) and two months on another (ESN [redacted]).

On April 14th, I contacted Sirius to inquire about shipping me a replacement adhesive backing. While the backing that shipped with my radios did fail within 1 -3 months, it did allow me to enjoy my Sirius Stratus radio and Sirius subscription in the mean time.

I contacted the Sirius sales department at 1-888-539-7474. The Hispanic female who answered my call was barely intelligible and I was unable to communicate to her exactly what I needed, even using words such as "tape", "adhesive", "backing", and "vehicle mount". Eventually I asked for the "parts department" and I was instructed to call 1-800-869-5187.

I called 1-800-869-5187 and dialed the prompt for technical support. The computer system asked me for my phone number, which I entered, but then the system prompted me to make a payment on my zero ($0) balance and gave me no other options. I dialed 0 several times and was able to reach a customer support representative, who placed me on hold and then I was disconnected.

I called 1-888-539-7474 back and was disconnected while holding for a representative.

I called 1-888-539-7474 a third time. Explaining exactly what I needed a third time, I was instructed to call 1-800-422-7142.

I called 1-800-422-7142 and spoke with Robert. He informed me that Sirius does not stock tape and even though the vehicle mount was included with my Sirius Stratus radios, it is not covered under warranty and could not be replaced.

This experience was very frustrating.

As a long-time Sirius subscriber, I would appreciate it if Sirius would kindly ship me two replacement adhesive backings for my Sirius Stratus Dock & Play radios, replace the vehicle dock part, or replace the radios completely. Please ship two of them to my home address below.

I also ask you to consider crediting my Sirius subscription service for the three months I have been unable to enjoy my Sirius Stratus radio or subscription due to your products defects and as a gesture of good will following my poor customer service experience.

As someone who regularly makes technology recommendations to friends and family, your response or lack thereof may impact whether or not I recommend Sirius satellite radio to them in the future, let alone maintain my subscription. Some of them CC'd on this email, in addition to popular consumer product and technology publications.

I look forward to your response by week's end, Friday, April 18th. I can be reached on my cell phone at [redacted} or by email at [redacted].

Sincerely,

Hayden [redacted]
[contact info redacted]

CC:
James E. Meyer
President, Operations and Sales

Scott Greenstein
President, Entertainment and Sports

Jim Collins
Vice President, Corporate Communications

BBB of Metro NY Complaint # 6313789
Fax: (212) 477-4912

Georgia Governors Office of Consumer Affairs
Fax: (404) 651-9018

The Consumerist
tips@theconsumerist.com
Engadget
Gizmodo

Corporate email address format: [first initial of first name][last name]@siriusradio.com
CEO Mel Karmazin - mkarmazin@siriusradio.com
James E. Meyes President, Operations and Sales - jmeyer@siriusradio.com
Scott Greenstein President, Entertainment and Sports - sgreenstein@siriusradio.com

Mel Karmazin
Chief Executive Officer
Sirius Satellite Radio
1221 Avenue of the Americas, 36th Floor
New York, NY 10020
Phone: (212) 584-5100
Fax: (212) 584-5200

(Photo: Sister72)