Tmobile
Stuart, Executive Assistant to the Vice President
1-877-290-6323 ext. 341-8025.

Glenn A. Zaccara
Sr. Manager, External Affairs
425-378-4982
glenn.zaccara@t-mobile.com

Michael Butler
Chief Marketing Officer
Michael.Butler@T-Mobile.com

Bryan L. Barkoff
T-Mobile Wireless
Regional Retail Manager
Detroit North
Office # 248.465.1756
Fax # 813.353.6711

Kelly Spindle
Executive Customer Relations Coordinator
T-Mobile USA
877-290-6323 Ex. 8082

Avelar, Mercedes
Mercedes.Avelar@T-Mobile.com'

Clelland, John
John.Clelland@T-Mobile.com

Carney, John
John.Carney@T-Mobile.com

Otley, Casey
Casey.Otley@T-Mobile.com

Brodman, Cole
Cole.Brodman@T-Mobile.com

Corporate Responsibility Department
corporate.responsibility@t-mobile.net

Deutsche Telekom AG (owns T-mobile)
Friedrich-Ebert-Allee 140
53113 Bonn, Germany
Fax: +49-228-181-8872
www.telekom.de

Investor Relations E-mail: investor.relations@telekom.de; investor.relations@usa.telekom.de

Other e-mails:
'hamid.akhavan@t-mobile.com'; 'michael.guenther@t-mobile.com'; 'rene.obermann@t-mobile.com'; 'robert.dotson@tmobile.com'; 'robert.dotson@t-mobile.com'; 'robert.p.dotson@t-mobile.com'; 'Kai-Uwe.Ricke@telekom.de'

T-Mobile International (T-Mobile's parent company)
Landgrabenweg 151
53227 Bonn, Germany
Fax: +49-228-936-31719
www.t-mobile-international.com

File a complaint against T-Mobile with the Washington State Attorney General's Office
[www.atg.wa.gov]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile USA, Inc.
12920 S.E. 38th St.
Bellevue, WA 98006

File a complaint with the New Mexico Attorney General's office
[www.ago.state.nm.us]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile
Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

"You can try dialing 1-877-290-6323 x341-8025 and changing the extension to do an EVCB (Exec. Voicemail carpet bomb) buy reducing the extension by 1 (i.e. 341-8024, 8023, 8022) so far i have been doing this and it seems to be connecting me to various executive customer relations personnel."

(Photo: Greg Easton Photography)

Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual

consumerist.com/tag/email-addresses/companynamegoeshere
consumerist.com/tag/executive-customer-service/companynamegoeshere
consumerist.com/tag/phone-numbers/companynamegoeshere

If you can't find what you want, we may not have any contact info for the company, but that's ok! Here's a few way to find a company executive's phone number, and how to figure out someone's email address.

First, figure out what is going to come after the @ symbol. Often this is the same as their main company website. But just to be sure, I like to go to the investor relations section of the website and look for a sample email address.
With that in hand, type *@companywebsite.com into your Google searchbox. The * is a "wildcard" that tells Google to return all results with anything before @companywebsite.com. Google should present you with several pages showing all sorts of company email addresses. From those, you should be able to figure out the email address format, or formats.

Now you can combine the format with the company executive roster, which you can find by looking under "Management" in Google Finance or by looking under the "About Us" or "Company Profile" or some other similar section on the company website, and start launching those EECBs! If there's multiple formats, you'll want to make a version of each person's name using each format. Many of the emails may bounce, but some can get through, bringing you closer to customer satisfaction.

"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to (CEO's name) because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."

Rob says this works because if they don't help you, they're backed into a corner of seeming like they actually do want you angry and frustrated. And despite what articles on this site might otherwise suggest, most people like to go bed at night feeling like they're good people. The rest of the article is a really great refresher course on how to win when calling executive customer service.

The Art of Turboing [Macwhiz]
(Photo: Getty)

Section 1: "I've been wronged! What do I do next?"
Section 2: The Consumerist Corporate Executive Directory
Section 3: Success Stories

 
SECTION 1: "I'VE BEEN WRONGED! WHAT DO I DO NEXT?"
It's broken. It's been disconnected. It was charged eight times to your credit card. It never arrived. Whatever the problem is, here's the Consumerist plan of attack.

Step 1: Get things ready

Step 2: Educate yourself

Once you've got the basic details written down, you're ready to launch your attack. The best place to start is with the original Ultimate Consumerist Guide To Fighting Back (aka "that post with the shirtless guy"), which not only offers lots of links to useful tutorials, but organizes them into increasing levels of aggressiveness:

Escalating the issue without giving the company a chance to make it right through normal channels just makes you look like a tool, so start with the official customer service number first.

Then clearly and quickly explain your problem, and keep on topic and unemotional. (This is where your notes can really help you if you have trouble either being too meek or too confrontational.)

Think of the call this way: you are testing the CSR, and if he or she fails you, this round has ended and you don't need to waste any more time with him or her. In other words, if the CSR tries to upsell you even after your introduction, FAIL, move to the next round. If the CSR gets uppity with you, FAIL, next round. Don't waste any time trying to calm or reason with the CSR or get him or her to see your point of view.

If you have to take your issue past rounds 1 & 2 and start hitting the executive level, then the section below will help you find the necessary contact info.

 
SECTION 2: THE CONSUMERIST CORPORATE EXECUTIVE DIRECTORY
So you've tried the CSR route, you've made your complaint clear, and the problem wasn't resolved. It's time to adjust your strategy. When you try to contact the executive level of a company, you'll almost certainly be intercepted by an assistant of some sort. But that's actually a good thing, because these are usually people with the power to actually fix problems that normal CSRs and their managers aren't authorized to touch.

Check out one reader's story in the "Be a Customer Service Ninja" post for details—he advises, "Remember that you are dealing with busy people, so don't bother rambling on about your problem, but rather try to give a succinct summary, including any identifying details that may be helpful (order numbers, confirmation numbers, etc.)."

Wily corporations change phone numbers all the time, so while we do our best to make sure this is accurate, it's possible the number we have here won't work. If you have a newer or better number for any of the companies listed below—or for companies that we don't have listed yet—please contact us at thetipline@gmail.com.

If you don't see the company you're searching for above, try the following link:
"Search The Consumerist Directory Of Company Email Addresses And Phone Numbers"

And if it's just not on our website, then here's "How To Find An Executive's Phone Number Or Email Address"

If all else fails, one reader suggests trying Jigsaw.com, which costs $25 per month for access to a member-submitted and updated pool of corporate names, numbers, and addresses.

"Find Your State Public Utilities Comission" Check out this link if you have complaints with any of the following: electricity, gas, telephone, cellphone, cable/dsl, towing, railroads, or movers.

If you enjoy playing detective, try searching the SEC's EDGAR database for company contact information: EDGAR

Bonus:
"How To Write Congress"
"Find Your Attorney General Or Better Business Bureau"

If you see an error or out-of-date listing, let us know at thetipline@gmail.com.

[last updated: July 11, 2008]
(Photo: Getty)

1. Exhaust normal channels
Have you called customer service? Asked for a supervisor? Hung up and tried again? Give regular customer service a chance to fix the problem before you go nuclear.

2. Write a really good complaint letter.
Be clear, concise, polite, and professional. State exactly what you want. See this post for complaint letter writing tips. Pitch your issue in a way that affects their bottom line. Spellcheck and include contact information.

3. Determine the corporate email address format.
Look through their website or Google for press releases. Examine the PR flack's email address. What's the format? Is it firstname.lastname@company.com? FirstletteroffirstnameLastname@companyname.com? Figure it out and write it down.

4. Compile a list of the company's top executives
This is often available on the company website, under sections like "corporate officers" or "corporate governance." You can also look the company up on Google Finance and look under management, although this list tends to only be partial.

5. Combine the names from step 4 with the format from step 3 to create an email list

6. Send your complaint to the list from step 5.

7. Sit back and wait.

Reader Marc has launched EECBs to great effect. He writes, "In every instance that I've put together a big list of email addresses and sent it out, I've received some sort of immediate reply and eventual resolution."

Have you ever launched an EECB? Did you get a direct hit or was it a dud? Let us know in the comments. — BEN POPKEN

(Photo: Getty Images)

"Most all large companies have some sort of executive customer service staff, made up of individuals who have the power to cut through all sorts of red tape," he writes. "The key is knowing how to access these wonderful people who can make things right when everything else has gone wrong."

"Within a day, you should get the phone call equivalent to the holy grail—a call back by someone on the executive service team."

Using this method, Austin says he got Verizon to do in three days what it hadn't in three months: install his DSL.

His full letter, after the jump...

Austin writes: