Consumerist
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phone numbers
Take Your Tmobile Complaints To The Tippity-Top
Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant. More » -
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Search The Consumerist Directory Of Company Email Addresses And Phone Numbers
Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual
consumerist.com/tag/email-addresses/companynamegoeshere
consumerist.com/tag/executive-customer-service/companynamegoeshere
consumerist.com/tag/phone-numbers/companynamegoeshereIf you can't find what you want, we may not have any contact info for the company, but that's ok! Here's a few way to find a company executive's phone number, and how to figure out someone's email address.
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Use Wildcards In Google To Uncover Company Email Address Formats
One of the stumbling blocks when launching an EECB is figuring out the company email address format. There is actually a very easy way to do this. Just use wildcards in Google. What are those? We'll tell ya, inside... More » -
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What To Say When You Call The CEO's Office
This classic article on the art of "turboing," escalating your problem to the executive's office, has some great advice about what to say when you get there. Here's a line Rob Levandowski, himself a former Tier 2 XEROX customer service rep, uses to get his foot in the door once he reaches the CEO's secretary:
"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to (CEO's name) because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."
Rob says this works because if they don't help you, they're backed into a corner of seeming like they actually do want you angry and frustrated. And despite what articles on this site might otherwise suggest, most people like to go bed at night feeling like they're good people. The rest of the article is a really great refresher course on how to win when calling executive customer service.
The Art of Turboing [Macwhiz]
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The Ultimate Consumerist Guide To Fighting Back (Revised Edition)
We've posted recently about how to fight back when a business screws you over, and we've posted a lot of executive contact info over the years. Now we're packaging the two together into one big mega-post of usefulness: a one-stop-stop for figuring out what you need to do to start a customer complaint, or how to escalate a stalled one so that it can be resolved. More »
11:00 PM on Mon Oct 29 2007
By Chris Walters
100,583 views, 9 commentsLatest by DonaldMagumpus: I LOVE YOUR SITE. Thank you so much for it. After searching for the name of DirectTV's CEO, more »
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complaint letters
How To Launch An Executive Email Carpet Bomb
Here's a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let's call it the "EECB," or Executive Email Carpet Bomb... More » -
executive customer service
Be a Customer Service Ninja
Inspired to by Mike D's Vonage story, Austin writes in a hot tip for all of looking to pole vault low-level CSR and reach the Valhalla of customer service. More »
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