Executive Customer Service, Comcast

Reach Comcast's Office Of The President

If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn't work out or you weren't happy with his solution - or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) - here's the phone number for the Comcast Office of the President: 215-286-8960.

12:52 PM on Thu Nov 13 2008
By Ben Popken
1,301 views, 7 comments

Most discussed TheStonepedo: Am I out in left field to think this guy has no idea what's going on at a consumer level? more »

phone numbers

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

9:43 AM on Fri Nov 7 2008
By Ben Popken
13,270 views, 17 comments

Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

success stories

How To: Locate Someone Competent At Comcast

Reader Jeff writes in to let us know that Comcast Frank and the Twitter team swooped in and rescued him from Comcast tech hell. More »

11:17 AM on Tue Aug 19 2008
By Meg Marco
8,287 views, 29 comments

success stories

Please, I Beg You, Do Not Send Another Useless Comcast Truck To My House

Chris L. writes in to let us know that the EECB (Executive Email Carpet Bomb) is probably the only way you're going to get Comcast to fix a network problem that affects your entire neighborhood. Calling and talking to the "zombies" at the call center will just result in yet another "truck roll" (where Comcast comes to your house and says everything is fine.) More »

10:21 AM on Thu Jul 24 2008
By Meg Marco
10,476 views, 28 comments

Latest by domo-arigato: Here is my Comcast story about ineptitude & evaporating deals - only it came out in my favor because they more »

phone numbers

Reach Minnesota Region Comcast Escalation Specialist

Noelle Goetz
Comcast Escalation Specialist
for Minnesota region
651-493-5900 option 2

(Photo: honeylamb)

customer service

Comcast Refunds $121 To Frustrated Customer

After an unhappy Comcast emailed his complaint to the CEO and we posted the letter here (see "Repeated Comcast Outages Nearly Cost Reader His Job"), Comcast refunded him $121 in installation and other fees, in addition to the $263 it had already refunded. "Not worth all the trouble my wife and I endured," our reader writes, "but I have to give Comcast credit for trying to make it right."

PREVIOUSLY: Repeated Comcast Outages Nearly Cost Reader His Job
(Photo: cmorran123)

11:00 PM on Mon Feb 4 2008
By Ben Popken
2,438 views, 8 comments

Latest by foxmajik: Once again, the problem with Comcast didn't almost "cost him his job." If you choose to stay more »

complaints

Repeated Comcast Outages Nearly Cost Reader His Job

One reader's Comcast outages have gotten so bad that they could get him fired from his job at Adobe. Here's his letter of complaint:

Mr. Brian Roberts
Chief Executive Officer
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102

Mr. Roberts,

I have never taken my valuable time to write a letter like this before and to further use snail mail to send a letter of complaint. I have been through hell and back with Comcast trying to set up my internet for the last 3 months from the time I moved into my new house at [redacted], Princeton, NJ 08540. I have had at least 8 technicians come out for a total of 10 to 12 visits to my house over the last 3 months attempting to fix my internet issues. I have taken time off of work in order to meet these technicians at my home each time, as has my wife....

More »

4:44 PM on Thu Jan 31 2008
By Ben Popken
14,461 views, 65 comments

success stories

Case Closed: Comcast Billing Gone Bonkers

After we posted SM's battle with Comcast to stop fraudulently billing her for over a year, , Comcast took notice and asked to get in touch with SM. We played matchmaker and now Comcast reports that the problem is solved. The account is cleared and CMI has been notified to stop trying to collect on it. Inside is the letter they are sending to SM. Hooray, problem solved. Comcast's billing system, however, remains a mess. Hopefully CMI won't still try to collect, for CMI's sake. Otherwise SM will now really have a very good basis for making quick and easy cash by suing them in small claims court for violations of the Fair Debt Collection Practices Act.

PREVIOUSLY: Comcast Billing Gone Bonkers

3:18 PM on Wed Jan 23 2008
By Ben Popken
2,178 views, 12 comments

Latest by ekasbury: I'm pretty sure that all her future interactions with Comcast will meet her expectations, assuming her expectations are anything as more »

comcast

Reach Comcast Executive Customer Service

215-640-8960 is the number to reach the Comcast executive offices.

Remember to read this manual on using Executive Customer Service first. And be gentle, they may be frightened at first to deal with live human customers. Just put some nuts in your hand and make soft cooing noises.

(Photo: mojojornjorn)

12:00 PM on Thu Jan 10 2008
By Ben Popken
3,032 views, 9 comments

customer service

SOLVED: Comcast Charges You For Service You Never Ordered, Threatens To Ruin Your Credit

After her story appeared on The Consumerist, Allison is no longer being defrauded and threatened to be sent to collections by Comcast to pay for service she never ordered. A rep in the Comcast executive office contacted us, we put them together and the problem got solved.

"Wow- the executive assistant to the CEO of Comcast called this am," writes Allison, "and the whole thing has been resolved. We have been credited the entire bill, have traps now on our cable, and were told that if we have any more problems that we should not call customer service, but call her directly." She says that no explanation was given as to why the error occurred in the first place, but she has now learned an important lesson, "DO NOT let the technician leave your house until it is EXACTLY what you ordered. If they give you a hard time, get on the phone with customer service with them standing next to you."

PREVIOUSLY: Comcast Charges You For Service You Never Ordered, Threatens To Ruin Your Credit
(Photo: cmorran123)

11:47 AM on Mon Dec 3 2007
By Ben Popken
2,399 views, 11 comments

Latest by marsneedsrabbits: From the update:" ...and were told that if we have any more problems that we should not call customer service, more »

executive customer service

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