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Executive Customer Service

phone numbers

Reach Lowe's Executive Customer Service

Here is a phone number and email address for reaching Lowe's executive customer service:
1-866-900-4650
execustservice@lowes.com

Here's a guide to how you should act once you reach them.

(Photo: Ruth L)


complaints

Chase Closes Bank Account, Hold Money Hostage

What makes the next story about reader Pavel trying to get satisfaction from Chase executive customer service so interesting is that Pavel himself is Executive Assistant to the President of his company. He knows how executive customer service is supposed to work. As he puts in, he has the ability to "walk on water" within in his company. Which makes his experience with Chase, where they closed his account for having a zero-balance for less than a week, and then held his money hostage, all the more frustrating... More »

phone numbers

Reach Chase Bank Executive Customer Service

If you have a problem that regular customer service hasn't been able to solve, give this gal working in the Chase Bank executive customer service office a shot: 713-262-3866, Michelle Crabtree. Although, she figures in an upcoming reader complaint, and not favorably. If you have a specific credit card complaint, that info is here, and the general Chase Bank executive customer service desk is 800-242-7399.

Reach Verizon Wireless Executive Customer Service Desk Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try. (Photo: Getty)

phone numbers

Reach Qwest Executives

Here's a bunch of contact info for Qwest executives, lifted straight from their company directory. Got an issue with a residential landline or DSL? Problem with Qwest iQ Networking products? Concern about Qwest business related network support? Concern about Qwest marketing? Need to know who to send a lawsuit? Just need to get a message straight to the CEO? Inside, executive contacts for all of the above. More »

phone numbers

Reach Verizon Wireless Executive Customer Service

Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Williams, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.

(Photo: Getty)


success stories

Only Sirus's CEO Knows Where The Extra Tape Is

Reader Hayden had to email the CEO of Sirius radio just to get them to ship him some replacement adhesive backing for his car radio. Every homebrewed solution he tried couldn't get his Sirius radio to stick to his dashboard. When he called Sirius, he got bounced around between disconnections, robots, people who couldn't speak English, a guy who insisted Sirius didn't have stock any replacement tape. So Hayden kicked it straight to the man at the top with a nice cogent complaint letter, cc'd to us, various Sirius execs, the BBB, the Georgia Governor's Office of Consumer Affairs, and some popular gadget blogs. Apparently that's what it takes to get some replacement tape. His complaint letter, inside... More »

phone numbers

Reach Sirius Executive Customer Service

If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:

More »

phone numbers

Contact Sears Public Relations

Unlike other companies, Sears seems a fortress of indifference; our readers, even after arming themselves with our standard escalation kit, dash themselves against their facade like a spray across the face of a giant stone statue of Stalin that for some reason had found itself in the ocean. One reader says he's been able to get traction out of calling the Sears Public Relations department: 847-286-8371. " I have used this number before and things have worked out pretty well," he writes. It's worth a shot, especially if we're talking about $1070 they're refusing to refund for a TV they never delivered.

(Photo: Sister72)


phone numbers

Reach Orbitz Executive Customer Service

I'm just getting situated here and it's amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It's really not fair, so, to counteract that and the negative stories Consumerist posted, here's the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.

executive customer service

Email Addresses For United Health Care Executives

Email addresses for reaching 5 executives at United Healthcare insurance company:

COO Stephen J. Hemsley - stephen_j_hemsley@uhc.com
Senior Vice President and Treasurer - Robert Oberrender - Robert_W_Oberrender@UHC.com
CFO Patrick J. Erlandson - patrick_j_erlandson@uhc.com
Director, Investment Management - stephen p henry - steven_p_henry@uhc.com


Email Address For NICOR's CEO The email address for Chairman, President & CEO of NICOR Gas Company, Russ Strobel, is rstrobel@nicor.com.

phone numbers

Reach Helio Executives

Cellphone provider Helio's business line is 310-445-7000. Press 4 to reach the company directory and then you can pull up all sorts of people, like the executives found on this page. Good for when Helio's underwhelming and outsourced customer service droids fail.

(Photo: Maulleigh)


Enterprise Car Rental Corporate Email Address Formats Some email address formats for Enterprise car rentals: firstname.middleinitial.lastname@erac.com
firstinitial.lastname@erac.com
firstinitiallastname@erac.com

Email Addresses For Alamo Executives Chief Operating Officer (Vanguard), Jeffry J. Parell parellj@vanguardcar.com
President (Alamo), Greg R. Stubblefield: stubblefieldg@vanguardcar.com (Photo: h-angele)

directv

DirecTV Secretly Extends Your Contract And Won't Refund Your Money

Here is a story that first came to our attention a few months ago, but that we haven't posted because it just keeps getting worse. Reader Chuck emailed us in January to let us know that his Executive Email Carpet Bomb failed to penetrate the mustachioed walls of DirecTV's headquarters. Which is surprising, considering DirecTV let Chuck's dog escape, signed him up for a service agreement without telling him, refused to provide proof of the agreement to Chuck or his credit card company, and billed Chuck for the amount he recovered after a chargeback. Full story, and an opportunity to leave mustache jokes in the comments, inside. More »

cellphones

Email Addresses For Sprint's Board Of Directors

Here are working email addresses for the Sprint board of directors. Should the special phone line Sprint set up for Consumerist readers (703-433-4401) somehow fail to work out or someday cease working, these represent yet a higher level to which you could escalate a long-standing complaint. We hear you can also use these addresses to submit hostile takeover bids.

Daniel.R.Hesse@sprint.com, William.G.Arendt@sprint.com, Keith.Cowan@sprint.com, Paget.L.Alves@sprint.com, John.A.Garcia@sprint.com, Chris.A.Hill@sprint.com, Len.Kennedy@sprint.com, Richard.T.C.LeFave@sprint.com, Sandra.J.Price@sprint.com, Kathryn.Walker@sprint.com, barry.west@sprint.com, bill.white@sprint.com

(Photo: Jenna Belle)


phone numbers

Reach Pitney Bowes Executive Customer Service

800-622-2296 is the number for the Office of the President at Pitney Bowes, makers of fine mail processing equipment. One reader had a persistent problem with his meter and that was the number to which they eventually escalated him.