executive-customer-service

HP EECB Leads To Complete Refund For Defective 2-Year-Old Laptop

By Laura Northrup on February 7, 2010 7:00 PM 0 views

(cag2012)

When Rick's 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph. More »

39 Comments

Reach Acer Executive Customer Service

By Ben Popken on February 4, 2010 1:25 PM 0 views

(Photos o' Randomness)

Acer's customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you'd like to try anyway, here's a phone number and executive emails that may work: More »

23 Comments

Reach PlayStation's CEO

By Ben Popken on February 3, 2010 11:00 AM 0 views
Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! UPDATE: Sony is mad that we posted this email address.
6 Comments

Make Chase Value You For The Great Customer You Are

By Laura Northrup on January 17, 2010 4:28 PM 7100 views

(Photo: BitchBuzz)

Do you need some consumer power inspiration? Who doesn't? Here are two more readers' success stories about making a ginormous bank--Chase--treat them like the wonderful and valuable customers they are. More »

31 Comments

Reach AT&T Executive Customer Service

By Ben Popken on January 6, 2010 12:57 PM 2830 views

(Photo: alanclarkdesign)

Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.

Gina Cain
866-220 8446 ext.1047 More »

15 Comments

Reach Chase Executive Customer Service

By Ben Popken on December 16, 2009 7:30 AM 1182 views

(Photo: TheTruthAbout...)

Here's another Chase Executive Customer Service contact to add to our collection:

Lisa Leschon
1-888-622-7547 x. 6711 More »

3 Comments

7 Steps To Reach Executive Customer Service At Any Company

By Ben Popken on December 8, 2009 12:00 PM 9229 views

(Photo: NeoGaboX)

If you can't find the executive customer service phone number for a company by searching on Consumerist, here's how to figure it out yourself. All it takes are 7 easy steps!
22 Comments

Chase Executive Customer Service Drops APR From 26% To 9%

By Ben Popken on December 8, 2009 11:00 AM 8354 views

(Photo: JFeister

Crippled by a high interest rate that ate up his monthly payments with finance charges, reader Eric says he used the patented executive customer service technique on Chase to get his APR reduced from 26% to 9% and 3 months of fees refunded. Here's his story:
22 Comments

Reach HSBC Executive Customer Service

By Ben Popken on December 7, 2009 12:31 PM 478 views

Photo: notafish

HSBC Card & Retail Services
James R. Lane
Vice President, Executive Resolutions
831-772-6248
james.r.lane@us.hsbc.com More »

0 Comments

Call Home Depot CEO Frank Blake

By Ben Popken on November 23, 2009 8:30 AM 2065 views
You can also email Frank_Blake@homedepot.com.  More »

20 Comments

Honest E-mail To Priceline Gets Executive Customer Service Attention

By Laura Northrup on November 23, 2009 12:00 AM 4876 views

Mohamed made a mistake, forgetting to use his Priceline bonus cash on a transaction. He contacted Priceline through their online help interface and was stunned at the quick and helpful response he received. His request was forwarded straight to the executive customer service team, and taken care of immediately.  More »

17 Comments

Reach Keurig Executive Customer Service

By Ben Popken on November 17, 2009 10:25 PM 2151 views

If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn't helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team.  More »

29 Comments

Direct Dial AT&T Senior Tech Support

By Ben Popken on November 9, 2009 7:53 PM 2202 views

If you have an unresolved technical issue that regular AT&T Wireless customer service doesn't seem to be able to or be interested in helping you, this is the direct number for their senior tech support:  More »

4 Comments

Contact HSBC Bank USA's CEO

By Laura Northrup on November 7, 2009 7:00 PM 2105 views

Having trouble with HSBC? Executive customer service no help? Here's where to contact the president and CEO of HSBC Bank USA.  More »

10 Comments

Get DirecTV Executive Customer Service

By Ben Popken on November 4, 2009 8:25 PM 2828 views

If you're having DirecTV issues, here's two more top-level contacts for you to try:  More »

10 Comments

Reach Comcast Corporate Escalations

By Ben Popken on October 28, 2009 7:32 PM 2405 views

Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info:  More »

26 Comments

New Executive Customer Service Number For Time Warner Cable

By Ben Popken on October 19, 2009 5:57 PM 1361 views

Time Warner Cable is updating the phone number for executive customer service, the new number will be:  More »

11 Comments

Reach T-Mobile Executive Customer Relations

By Ben Popken on October 9, 2009 5:06 PM 2567 views

If T-mobile's normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here's a contact: Octavio Robertson, 505-341-8059.  More »

19 Comments

Consumerist: Better Than Your Dad (At Fighting Bank Of America)

By Ben Popken on October 8, 2009 3:00 PM 10662 views

Sometimes, your dad's advice doesn't apply anymore. Companies have realized that giving a damn is too expensive. That's when it's time to kick ass, Consumerist style. Craig writes:  More »

46 Comments

Complaint E-mail To Cablevision Results In Immediate Response, Cool Insider Info

By Laura Northrup on September 4, 2009 1:30 PM 12899 views

Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all.  More »

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