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Posts Tagged “

Executive Customer Service

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phone numbers

Reach Lowe's Executive Customer Service

Here is a phone number and email address for reaching Lowe's executive customer service:
1-866-900-4650
execustservice@lowes.com

Here's a guide to how you should act once you reach them.

(Photo: Ruth L)

1:06 PM on Wed May 14 2008
By Ben Popken
971 views, 9 comments

complaints

Chase Closes Bank Account, Hold Money Hostage

What makes the next story about reader Pavel trying to get satisfaction from Chase executive customer service so interesting is that Pavel himself is Executive Assistant to the President of his company. He knows how executive customer service is supposed to work. As he puts in, he has the ability to "walk on water" within in his company. Which makes his experience with Chase, where they closed his account for having a zero-balance for less than a week, and then held his money hostage, all the more frustrating... More »

9:10 AM on Wed May 7 2008
By Ben Popken
6,063 views, 60 comments

Latest by RINO-Marty: Nobody reads 40-page credit card contracts, Charybdis, as you know full well, unless they're total losers who don't have jobs or families or friends or hobbies. But that's not even the point, which went that-a-way. The point was that it's more »

phone numbers

Reach Chase Bank Executive Customer Service

If you have a problem that regular customer service hasn't been able to solve, give this gal working in the Chase Bank executive customer service office a shot: 713-262-3866, Michelle Crabtree. Although, she figures in an upcoming reader complaint, and not favorably. If you have a specific credit card complaint, that info is here, and the general Chase Bank executive customer service desk is 800-242-7399.

3:47 PM on Tue May 6 2008
By Ben Popken
1,404 views, 9 comments

Reach Verizon Wireless Executive Customer Service Desk Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try. (Photo: Getty)

Comment

phone numbers

Reach Qwest Executives

Here's a bunch of contact info for Qwest executives, lifted straight from their company directory. Got an issue with a residential landline or DSL? Problem with Qwest iQ Networking products? Concern about Qwest business related network support? Concern about Qwest marketing? Need to know who to send a lawsuit? Just need to get a message straight to the CEO? Inside, executive contacts for all of the above. More »

9:55 AM on Mon May 5 2008
By Ben Popken
2,153 views, 7 comments

phone numbers

Reach Verizon Wireless Executive Customer Service

Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Williams, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.

(Photo: Getty)

3:44 PM on Tue Apr 22 2008
By Ben Popken
1,622 views, 4 comments

success stories

Only Sirus's CEO Knows Where The Extra Tape Is

Reader Hayden had to email the CEO of Sirius radio just to get them to ship him some replacement adhesive backing for his car radio. Every homebrewed solution he tried couldn't get his Sirius radio to stick to his dashboard. When he called Sirius, he got bounced around between disconnections, robots, people who couldn't speak English, a guy who insisted Sirius didn't have stock any replacement tape. So Hayden kicked it straight to the man at the top with a nice cogent complaint letter, cc'd to us, various Sirius execs, the BBB, the Georgia Governor's Office of Consumer Affairs, and some popular gadget blogs. Apparently that's what it takes to get some replacement tape. His complaint letter, inside... More »

9:30 AM on Thu Apr 17 2008
By Ben Popken
6,381 views, 50 comments

Latest by theblackdog: I will defend Sirius here by saying that every time I have called in with a customer service issue, they have always fixed it in a decent amount of time, including when I had to cancel a radio order. The only more »

phone numbers

Reach Sirius Executive Customer Service

If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:

More »

9:03 AM on Thu Apr 17 2008
By Ben Popken
867 views, 4 comments

phone numbers

Contact Sears Public Relations

Unlike other companies, Sears seems a fortress of indifference; our readers, even after arming themselves with our standard escalation kit, dash themselves against their facade like a spray across the face of a giant stone statue of Stalin that for some reason had found itself in the ocean. One reader says he's been able to get traction out of calling the Sears Public Relations department: 847-286-8371. " I have used this number before and things have worked out pretty well," he writes. It's worth a shot, especially if we're talking about $1070 they're refusing to refund for a TV they never delivered.

(Photo: Sister72)

2:36 PM on Tue Apr 15 2008
By Ben Popken
1,495 views, 4 comments

Latest by harleycat: I work for Sears and there really is no point in trying to call the corporate hotline, all they do is take your info down and pass it right back to the store. Everything is done locally, corporate is more »

phone numbers

Reach Orbitz Executive Customer Service

I'm just getting situated here and it's amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It's really not fair, so, to counteract that and the negative stories Consumerist posted, here's the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.

12:10 PM on Tue Apr 1 2008
By chadsteelgate
1,577 views, 10 comments

executive customer service

Email Addresses For United Health Care Executives

Email addresses for reaching 5 executives at United Healthcare insurance company:

COO Stephen J. Hemsley - stephen_j_hemsley@uhc.com
Senior Vice President and Treasurer - Robert Oberrender - Robert_W_Oberrender@UHC.com
CFO Patrick J. Erlandson - patrick_j_erlandson@uhc.com
Director, Investment Management - stephen p henry - steven_p_henry@uhc.com

3:29 PM on Thu Mar 27 2008
By Ben Popken
1,051 views, 3 comments

Email Address For NICOR's CEO The email address for Chairman, President & CEO of NICOR Gas Company, Russ Strobel, is rstrobel@nicor.com.

Comment

phone numbers

Reach Helio Executives

Cellphone provider Helio's business line is 310-445-7000. Press 4 to reach the company directory and then you can pull up all sorts of people, like the executives found on this page. Good for when Helio's underwhelming and outsourced customer service droids fail.

(Photo: Maulleigh)

9:20 PM on Mon Mar 24 2008
By Ben Popken
560 views, 4 comments

Enterprise Car Rental Corporate Email Address Formats Some email address formats for Enterprise car rentals: firstname.middleinitial.lastname@erac.com
firstinitial.lastname@erac.com
firstinitiallastname@erac.com

1 comment

Email Addresses For Alamo Executives Chief Operating Officer (Vanguard), Jeffry J. Parell parellj@vanguardcar.com
President (Alamo), Greg R. Stubblefield: stubblefieldg@vanguardcar.com (Photo: h-angele)

4 comments

directv

DirecTV Secretly Extends Your Contract And Won't Refund Your Money

Here is a story that first came to our attention a few months ago, but that we haven't posted because it just keeps getting worse. Reader Chuck emailed us in January to let us know that his Executive Email Carpet Bomb failed to penetrate the mustachioed walls of DirecTV's headquarters. Which is surprising, considering DirecTV let Chuck's dog escape, signed him up for a service agreement without telling him, refused to provide proof of the agreement to Chuck or his credit card company, and billed Chuck for the amount he recovered after a chargeback. Full story, and an opportunity to leave mustache jokes in the comments, inside. More »

3:12 PM on Thu Mar 20 2008
By Alex Chasick
11,723 views, 79 comments

Latest by NOtvEVER: Hopefully I'm not raining on anyone's parade here but I want to warn against getting your hopes up that dying will eliminate any problems with Direct TV. After losing my mother to cancer just two weeks ago, I tried to more »

cellphones

Email Addresses For Sprint's Board Of Directors

Here are working email addresses for the Sprint board of directors. Should the special phone line Sprint set up for Consumerist readers (703-433-4401) somehow fail to work out or someday cease working, these represent yet a higher level to which you could escalate a long-standing complaint. We hear you can also use these addresses to submit hostile takeover bids.

Daniel.R.Hesse@sprint.com, William.G.Arendt@sprint.com, Keith.Cowan@sprint.com, Paget.L.Alves@sprint.com, John.A.Garcia@sprint.com, Chris.A.Hill@sprint.com, Len.Kennedy@sprint.com, Richard.T.C.LeFave@sprint.com, Sandra.J.Price@sprint.com, Kathryn.Walker@sprint.com, barry.west@sprint.com, bill.white@sprint.com

(Photo: Jenna Belle)

4:31 PM on Fri Mar 14 2008
By Ben Popken
1,605 views, 13 comments

phone numbers

Reach Pitney Bowes Executive Customer Service

800-622-2296 is the number for the Office of the President at Pitney Bowes, makers of fine mail processing equipment. One reader had a persistent problem with his meter and that was the number to which they eventually escalated him.

9:49 PM on Thu Mar 13 2008
By Ben Popken
1,219 views, 6 comments