The Potentially Apocryphal, Yet Well-Worn, Story Of Ken Lewis' Personal Dedication To Customer Service

The Potentially Apocryphal, Yet Well-Worn, Story Of Ken Lewis' Personal Dedication To Customer Service

According to a tale, possibly apocryphal, we picked up while visiting Charlotte, Bank of America’s home base, BoA CEO Ken Lewis was once standing behind some customers having trouble with a malfunctioning BoA ATM.