executive customer service

EECB Scores Direct Hit On Overstock's CEO

EECB Scores Direct Hit On Overstock's CEO

Reader Alison is enjoying her Sunday morning even though Overstock.com failed to send her the shipping label she needs to return a defective DVD player. At 10 a.m., she launched the feared Executive Email Carpet Bomb at twelve Overstock executives. Shortly before 1 p.m., CEO Patrick Byrne personally responded. Read her story, after the jump.