executive customer service

ING Direct Doesn't Care You Never Got Your $1400

ING Direct Doesn't Care You Never Got Your $1400

Rob writes:

I was the recipient of an international wire transfer into my Netbank Checking Account for $1000 EUR (about $1400 US) on 2007-08-08. After I noticed the amount didn’t post to my account, I contacted Netbank and the sending bank in Spain. The sending bank generated a multi-page “proof of transfer” document and indicated the money had been transfered. Netbank never got back to me. This began the 7 month nightmare of dealing with an inattentive bank in the middle of it’s being seized by the FDIC that continues to this day.

Pictured: CEO Arkadi Kuhlmann perched atop his Harley-Davidson in the ING-Direct company lobby.